Millets - Bury Reviews 

478
TrustScore 5 out of 5

4.9

Unit 5, Woodfields Retail Park, BL9 5BY Bury, GB


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Rated 5 out of 5 stars

While we were on holiday, we popped into Millets in Bury and came across Scott, who was one of the staff working that day. He was extremely helpful, knew how to relate to us as customers, and walkers... See more

Company replied

Rated 5 out of 5 stars

Phoned Bury 1184 store regarding Scarpa walking boots which had developed a leak and faulty seam some 6 weeks before the end of their 2 year guarantee period. Was asked quite reasonably to bring in... See more

Company replied

Rated 5 out of 5 stars

Scott in Bury was super helpful, knowledgeable & personable. He asked me questions to clarify what I was looking for in a shoe. He also shared his first hand knowledge & experience. I tried on a fe... See more

Company replied

Rated 5 out of 5 stars

Scott at Millets (Woodfields Retail Park, Bury) was brilliant. I walked in without a clue but I told him that I needed warm, waterproof clothing and explained the purpose. He kitted me out with warm... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Bury

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • Unit 5, Woodfields Retail Park, BL9 5BY, Bury, United Kingdom

  • 01617 636620

4.9

Excellent

TrustScore 5 out of 5

478 reviews

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4.9

All reviews

(478)

5,481 reviews in the last 12 months

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Rated 5 out of 5 stars

Scott

Scott, at the Bury branch, was very helpful, giving useful advice.

October 1, 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

More than happy customer

Phoned Bury 1184 store regarding Scarpa walking boots which had developed a leak and faulty seam some 6 weeks before the end of their 2 year guarantee period. Was asked quite reasonably to bring in for inspection. Scott and Harry were both friendly and professional in their dealing with me. The faulty boots were duly inspected and like for like replacements were happily issued from stock. This validated both my faith in Scarpa's warranty and in Millets attitude to customer assistance. Thank you both.

October 1, 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

What high st shopping should be!!

Was in fillets in bury, and needed advise on footwear.
Spoke to Ri, who was absolutely brilliant.
Many thanks

September 4, 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Served by Callum in Bury store.

Served by Callum in Bury store.

Helpful and responsive with a good selection.

Happy customer.

September 25, 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service

Great service, Ri and Chloe were super friendly and knowledgeable, made sure I got the right pair of boots for me. Thank you !

September 15, 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Looking for a coat

I came looking for a winter coat & asked Ri for help & she did help. I did purchase a coat in my price range.
Ri was very friendly & polite

September 13, 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

I came into exchange a coat

I came into exchange a coat, the refund process was simple, Harry helped me out again, he's a star.

September 14, 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great experience and service

Came into millets looking for a new pair of walking boots. Harry offered me great service, he wasn’t too pushy and recommended me a great pair of boots. I will definitely be coming back!

September 7, 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Harry @ Bury store

Harry @ Bury store was very helpful- a great balance between not overbearing and providing helpful advice.

September 7, 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Always great service

Always great service, very knowledgeable and friendly

September 7, 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Order online and gone into shops.

I've order online which was simple to use. Fast delivery too. I've even been into their shops. Very helpful and very friendly staff. Definitely recommend this company

August 29, 2024
Millets - Bury logo

Reply from Millets - Bury

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service - so helpful

Great service by Callum at Bury 1184 and the other staff too. Very friendly and helpful and gave good advice on products. Thanks!

August 22, 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful and pleasant sales man

The young man (Callum at the Wood fields Store) was very helpful and polite. The walking boots I bought were a replacement for a matching pair which I have walked the tread off so I knew I didn't really need to try them on. He explained that if I hadn't worn them outdoors and the tags were still attached I could return them for a different size or have a refund

August 22, 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 1 out of 5 stars

ordered next day delivery it arrived 5…

ordered next day delivery it arrived 5 days later. Then must of been as some sort of apology, they sent me a £75 off a wine bundle voucher, bare in mind in just 16years old😂

August 20, 2024
Millets - Bury logo

Reply from Millets - Bury

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Mr P.Duffen visit.

Callum at Bury 1184 branch of Millets was very professional & helpful.
Millets offers & sales are better than any other camping places.
It would be good to put a "until date" on the offers/sale items though.
Thanks guy's.

August 16, 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Great service

Travelled from Warrington to visit this store on the 9th August after buying a pair of Brasher boots online which were faulty. I was served by Callum and Scott who were very attentive, and dealt with this problem immediately with no trouble. Positive attitudes, friendly and offered further recommendations for things in the store. Best customer service I’ve had in a long time!!

August 9, 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Went in to buy some walking shoes

Went in to buy some walking shoes. Good selection, was able to find just the right pair. There was a sale on, so price was very good and the quality is excellent. Due to the sale was also was able to pick an OS map, which was a bonus. Emily and Callum who were serving were very pleasant and were able to quickly find the right size of shoe I was looking for. Excellent.

June 3, 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Rated 5 out of 5 stars

While we were on holiday

While we were on holiday, we popped into Millets in Bury and came across Scott, who was one of the staff working that day. He was extremely helpful, knew how to relate to us as customers, and walkers !! Thank you Scott PS We went into millets because they had dog biscuits and water available, The competition two shops down wouldn’t let the dog in.

June 29, 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent and very friendly service…

Excellent and very friendly service from Callum in Bury today. Great shop

July 19, 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent Service from Callum at Bury…

Excellent Service from Callum at Bury Store (1184), Really helpful and a credit to Millets - Thank You

July 12, 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

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