Staff were happy for me to try some walking socks to go with boots I had bought online - and went the extra mile re recommending trail boots as well. It’s a shame this branch is closing down as the s... See more
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Nice little shop, helpful staff and good deals! Purchased some boots this morning for my daughter and Steph helped us choose with good advice and found the sort of waterproof coat we were looking for... See more
Company replied
10/10 customer service! After some back and forth of buying and returning my boots in different sizes to try out at home, I eventually settled on the pair I wanted with zero hassle. Today at the C... See more
Company replied
Great personal service from Tommy who helped me find just ths right walking boots. I did try on quite a few pairs and he was very patient and friendly. Understood what l needed them for - wet weather... See more
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Company details
About Millets - Chesham
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
35 High Street, HP5 1BW, Chesham, United Kingdom
- 01494 416920
4.9
Excellent
437 reviews
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Best find yet!
Both Tommy and Steph were very helpful and nice. We came in 15 minutes before close and didn’t feel pressured to leave quickly at all. They had great recommendations as well as helped us decide what would work best for us. The store itself had a wonderful selection and variety of items. If I was going backpacking or camping or doing any sort of outside activity, I would immediately come here for all of my needs.
February 21, 2024
Unprompted review
Reply from Millets - Chesham
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Reply from Millets - Chesham
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
We popped in to buy a pair of trainers…
We popped in to buy a pair of trainers in the sale & were very surprised at the range (extensive) & the price (very low). Tommy was really helpful & efficient. You can buy with total confidence at this store!
February 3, 2024
Unprompted review
Reply from Millets - Chesham
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Really helpful staff and knowledgeable.
January 15, 2024
Reply from Millets - Chesham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Helpful staff
Dan was very patient and helpful whilst my daughter tried on several pairs of walking boots.
January 28, 2024
Unprompted review
Reply from Millets - Chesham
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Steph and her colleague were so helpful…
Steph and her colleague were so helpful with giving advice about items and also in processing a refund. We felt sorry they were having to work in such cold conditions with the doors wide open on a freezing cold day. This in no way affected their helpfulness, positive attitude and politeness. Thank you to both of you
January 18, 2024
Unprompted review
Reply from Millets - Chesham
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Excellent service as always from Steph…
Excellent service as always from Steph at Millets Chesham. Help with finding some great items for my husband to use on the boat and for myself for Scouts.
January 19, 2024
Unprompted review
Reply from Millets - Chesham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Really helpful service
Assistant was able to understand my requirements and show me the products I need and also told me the offers available
January 17, 2024
Unprompted review
Reply from Millets - Chesham
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Excellent customer service
Knowledgeable and helpful customer service from Tommy.
January 17, 2024
Unprompted review
Reply from Millets - Chesham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Search for walking shoes
I visited the store in search of walking shoes, and because I am not a big walker, I didn’t know anything about sizing, brands, fit, etc. Dan was super patient and knowledgeable, and he helped me find the perfect pair!
Thank you!
December 4, 2023
Unprompted review
Reply from Millets - Chesham
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Products in stock and great service…
Products in stock and the service received .
Served by Tommy who was very helpful and showed me a few products i was interested in.
Helped with my purchases.
He also made me aware he could order a product i wanted that wasnt available in my size in store .
Thank you.
November 28, 2023
Unprompted review
Reply from Millets - Chesham
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Excellent
Excellent, informed, non-pushy service from Tommy in Chesham. Great purchase of new walking boots on Black Friday - thanks.
November 24, 2023
Unprompted review
Reply from Millets - Chesham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Helpful staff
November 24, 2023
Unprompted review
Buying walking boots. …
Very helpful and brilliant service from Tommy. He explained about the different boots etc.
It was also black Friday so great discount
A superb experience. Thankyou
November 23, 2023
Unprompted review
Reply from Millets - Chesham
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
Very pleased
Bought a coat for my son but there was a small stain on it. I took it back but there wasn't another one of the same size so Jackie offered me another brand and matched the price of the original. Great service. Thank you.
November 21, 2023
Unprompted review
Reply from Millets - Chesham
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Excellent service from Tommy
Excellent service from Tommy in the Chesham shop today. Very knowledgeable on the walking boots, and infinitely patient as both me and my husband tried on various pairs. Thank you Tommy, we are both very happy with our boots 😊
November 14, 2023
Unprompted review
Reply from Millets - Chesham
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
The best experience
The best experience I have had for a long time buying in a shop
First class.
November 12, 2023
Reply from Millets - Chesham
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Great service!
A lovely welcome, great service & good knowledge. Tommy even entertained my dog while I tried on my boots!
November 9, 2023
Unprompted review
Reply from Millets - Chesham
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
I was served by Tommy
I was served by Tommy. He is the nicest and best informed guy I have been served by in a shop for years Exceptional and I hope Millets are aware of this. Thanks
November 6, 2023
Unprompted review
Reply from Millets - Chesham
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
What excellent service from Jonty and…
What excellent service from Jonty and Tommy in the Chesham branch yesterday. Helped my son and I select a jacket and were friendly and engaging in the process. Many thanks!
November 4, 2023
Unprompted review
Reply from Millets - Chesham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
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