Fantastic staff. Very friendly and knowledgeable. Sorted out my exchange without any issues and helped me pick a different product. I left feeling very pleased and thankful
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See what reviewers are saying
Love this shop. Staff always are always friendly and helpful. Shop has a great selection of outdoor gear in including tent pegs and tarps. Recently bought the Icarus 500 and staff brought it to my car... See more
Company replied
I went in to try on a specific pair of hiking boots I'd seen online, as the Peter Storm boots is bought previously had been discontinued. Unfortunately, the boots I tried on were... See more
Company replied
Went in to buy some new hiking boots. Young (ish) lad whose name I forget helped me choose a pair and gave me some excellent advice regarding fitting and what boots to buy as I have recently got a pai... See more
Company replied
Company details
About Millets - Darlington
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
5/7 East Row, DL1 5PZ, Darlington, United Kingdom
- 01325 527806
5.0
Excellent
749 reviews
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I called for some walking boots
I called into millets for some walking boots and Julie really helped me with advice on the best one for my needs. Julie is an excellent assistant l can't praise her enough. Thank you Julie for your support and patience.
July 19, 2024
Unprompted review
Reply from Millets - Darlington
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Very helpful and very nice to deal with.
July 19, 2024
Unprompted review
Reply from Millets - Darlington
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Cheerful,Friendly and helpful staff
Cheerful,Friendly and helpful staff
July 19, 2024
Unprompted review
Reply from Millets - Darlington
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Reply from Millets - Darlington
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
James and the Darlington store.
James in the Darlington store and his colleague were friendly, helpful and swift to put right an issue I had with some shoes I’d bought online.
An outstanding experience.
July 17, 2024
Unprompted review
Reply from Millets - Darlington
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Simple straight forward purchase. …
Simple straight forward purchase with a price reduction to boot. Served quickly and without any fuss.
July 12, 2024
Unprompted review
Reply from Millets - Darlington
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Tent purchase
Didn’t have a clue what I wanted just needed a tent. Jen was very helpful and helped me pick an amazing blackout tent
May 7, 2024
Unprompted review
Reply from Millets - Darlington
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Visited the Darlington store and the…
Visited the Darlington store and the shop was busy however I was served promptly by a lady with tattoos who was extremely professional and friendly. Would 100% recommend this store to anyone needing hiking or walking equipmentwith all staff being fantastic.
July 12, 2024
Unprompted review
Reply from Millets - Darlington
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
James was very helpful
James was very helpful and gave lots of good advice for when I do my bronze dofe expedition
July 6, 2024
Unprompted review
Reply from Millets - Darlington
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Was greeted very nicely as l walked in. in
Was greeted very nicely as l walked in, l couldn't see the item l wanted but jayne was super helpful and showed me where it was and all the colour options amazing
July 13, 2024
Unprompted review
Reply from Millets - Darlington
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Walking Boot Purchase
I visited the store on Saturday 6th July 2024 to purchase a pair of walking boots and was served by James who was professional and knowledgeable with an excellent helpful attitude, well done !
July 6, 2024
Unprompted review
Reply from Millets - Darlington
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
New Waterproof Over-Trousers
Great help today from Jade sorting out a new pair of waterproof over trousers. As always, excellent service from knowledgeable and friendly staff. Many thanks.
July 12, 2024
Unprompted review
Reply from Millets - Darlington
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent Service
I called into the store in Darlington for some advice and recommendations for hiking gear for a new starter. The team member, Jayne, was very friendly, helpful and knowledgable, a credit to the company. I will definately recommend this store!
July 10, 2024
Unprompted review
Reply from Millets - Darlington
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Lovely staff
Lovely clean well presented shop Jayne was lovely from start to finish helped but wasn’t pushy such a lovely lady couldn’t do enough for us thank you
July 10, 2024
Unprompted review
Reply from Millets - Darlington
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Julie was exeptionally helpfull in…
Julie was exeptionally helpfull in helping me pick an amazing pair of boots for my DofE expedition i am going on this week.
July 10, 2024
Unprompted review
Reply from Millets - Darlington
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Friendly welcome into the store
Friendly welcome into the store, extremely knowledgeable about the products and a great price.
July 7, 2024
Unprompted review
Reply from Millets - Darlington
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Staff were friendly and helpful
Staff were friendly and helpful with a decent choice of in-store items - and a changing room!!
July 6, 2024
Unprompted review
Reply from Millets - Darlington
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Excellent service and advice
Excellent service and advice, makes shopping online a nonsense.
July 3, 2024
Unprompted review
Reply from Millets - Darlington
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Fantastic service
Fantastic service! Ordered my tent for collection which Julie had ready to go. Great knowledge and expertise also which helped immensly!
July 2, 2024
Unprompted review
Reply from Millets - Darlington
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Excellent staff
The staff in the Darlington store are excellent. Always happy to help, knowledgeable and friendly.
July 2, 2024
Unprompted review
Reply from Millets - Darlington
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
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