Millets - Eastbourne Reviews 

If anyone needs walking boots- go and see Phil!! He’s extremely knowledgeable and helpful and was able to narrow down the varied choices and options with ease. I will absolutely be recommending to friends, thanks Phil!

Hugh was very knowledgeable and keen to help

Very helpful and very polite, and the staff knows what they’re talking about

Phil at Eastbourne Millets went out of his way to help me with purchasing the right hiking boot for my new year adventures!!
Nothing was too much trouble for him and his advice and knowledge was exceptional!!!
Thank you Phil for finding me a very comfortable boot for my funny feet!!!

Incredible team here at Millets in Eastbourne.

We dealt directly with Phil and Tracey both of which very professional and knowledgeable on all the products.

Me and my girlfriend were after travel back packs for a 6 month venture across the south east of Asia.

And Phil and Tracey offered up their time and advice happily!

Great experience overall.

Safe to say I will be coming back for any other needs in this category.

Thanks Phil and Tracey!

Having severe osteoarthritis in my big toe joints I needed to replace my walking boots with something wider fitting and more comfortable to walk my dog in the forest.
Lauren was so helpful and patient trying to help me. She even measured my feet which I can’t remember happening since I was a child.
Attentive throughout Lauren repeatedly went and found boots for me to try on. I think we probably got through 7 or 8 different sizes and styles before I settled on a pair of Merrell Accentor 3.
Huge thanks to Lauren for her help and patience.

Friendly service and professional advice. Totally recommend! Thank you Lauren for your help 🙂

Went to buy a Berghaus jacket recently and met with Lauren who works there, absolutely brilliant customer service, helped me with knowing what jacket was for my needs and was generally a happy person with a service with a smile! Would recommend!

Phil was awesome! Very friendly professional and helpful! Will certainly come back if I need anyhting else! 😄

Phil helped me choose a new pair of walking shoes, excellent customer service!

Tracie and Henry were both very kind and helpful.

I'd like to leave this review as an acknowledgement of the fantastic service I received at Millets Eastbourne branch from Phil who went above and beyond to assist me with all matters. Fantastic service I was made to feel feel very valued as a customer and a big thank you to to Phil. Excellent experience around. Thank you to all staff. "I'll be back".

Excellent customer service. Phil was very helpful in helping me choose the clothing I was looking for.

While we went into Millets to get some good quality items in the sales, the customer service we received from Henry in the Eastbourne Branch was excellent.

Will definitely return.

Never before was shoe shopping such an insightful experience! My feet are dramatic 😂 (5.5 and too narrow for most brands). The people at Millets were super helpful. Lucky to have run into Phil - he took one look at my feet and understood what I needed and what won’t work. I was also short on time and rush buying right before the hike. Phil was patient and made sure the shoes are fit for use in the long run. Great experience!

I want to give a huge shoutout to Phil at the Eastbourne branch of Millets for his exceptional customer service. Phil is incredibly knowledgeable about footwear, and his expertise helped me find the most suitable hiking boots for my needs. This isn't the first time I've turned to Phil for help with buying boots, and once again, he went above and beyond to ensure I found the perfect fit.

He’s always so helpful, patient, and attentive, making the whole process smooth and enjoyable. It's rare to come across someone so dedicated and passionate about what they do, and it’s clear Phil truly cares about providing the best experience for his customers.

I’ll always return to this branch for my outdoor gear, knowing I can rely on Phil’s fantastic advice and service. Thank you,

Phil couldn’t have been more helpful when we were looking for a new pair of walking shoes. In our opinion he went above and beyond, even coming in to work on his day off to help out the staff.

I went in to buy a straight replacement from my last hiking boots (I don’t really hike, I just walk around my allotment a lot). I asked for a size 7 from a young assistant who radioed for someone else and a lovely man called Phil appeared.
Phil took me the boot section, invited me to sit down while he measured my feet and lent me chunkier socks to put over my thin socks, advising me that although people buy footwear in the morning, it’s better to do that in the afternoon and feet often swell over the day.

Anyway, Phil bought the boots I requested but on checking how my feet stood in the boots said that my choice isn’t a great boot shape for my feet. He got me a slightly different pair (same price, nicer colour!) which I tried and this is the pair I have now, to wander about inside the house this afternoon to be sure they fit well.

Phil also showed me a different way to secure my laces so the boot doesn’t grip my ankles, a vast improvement.

Yes, I spent much more time in the shop then I planned to but I’m glad Phil was working this morning.

I went in your shop in Eastbourne, I have been in many shoe shop over the last year, I went in because me trainers are leaking, it's the first time I've been in a shoe shop for many years and had the help and advice given to me with such professional advice and help,Phiand Laura are so friendly and helpful,,,thank you Phil and Laura so much.

I was after real quality gear to get me through the winters walks. Henry and Jason assisted with great advice, making sure I left with what I come in for. Great service. Thankyou guys.