Millets - Eastbourne Reviews 

904
TrustScore 5 out of 5

4.9

146/148 Terminus Road, BN21 3AN Eeastbourne, GB


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Rated 1 out of 5 stars

Unable to make a warranty return on some leaking boots because the shop in Eastbourne has closed down. The online Portal does not include any information about warranties or returns outside the in... See more

Company replied

Rated 5 out of 5 stars

Eastbourne Branch Mon 16SEP24 15:06 In Store Receipt: 00300-2-86709 Kiosk Ref: 360130925 For Delivery Receipt: Order Number: 360130925 Assistant Henry Mason :- Henry helped by explaining the i... See more

Company replied

Rated 5 out of 5 stars

Alison was amazing today with my son, she made great recommendations. She let us take our time in trying on the shoes and she gave lots of explanations for each types of boot/shoe. Very patient, kind... See more

Company replied

Rated 5 out of 5 stars

Having severe osteoarthritis in my big toe joints I needed to replace my walking boots with something wider fitting and more comfortable to walk my dog in the forest. Lauren was so helpful and pat... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Eastbourne

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 146/148 Terminus Road, BN21 3AN, Eeastbourne, United Kingdom

  • 01323 409340

4.9

Excellent

TrustScore 5 out of 5

904 reviews

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4.9

All reviews

(904)

5,321 reviews in the last 12 months

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Rated 5 out of 5 stars

Phil customer service

The service was top notch Phil who served us listened to what I had to say and quickly resolved my issue. There was a fault with my jacket and it was replaced with a new one. Thank you so much

November 12, 2024
Unprompted review
Millets - Eastbourne logo

Reply from Millets - Eastbourne

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Rated 5 out of 5 stars

Boots made for walking

Served by Hugh in the boot department who was very knowledgable and helpful.

November 16, 2024
Unprompted review
Millets - Eastbourne logo

Reply from Millets - Eastbourne

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Great advise led me to buy

I was looking to buy an expedition tent and was given fantastic advise from the store manager Phil. His attention to understand my needs, his knowledge of the suitable range of tents, explaining the pros and cons left me feeling confident with my purchase and excited to get out and use it asap. I know I’ll be back again to buy more gear for future endeavours. Thank you Phil

November 16, 2024
Unprompted review
Millets - Eastbourne logo

Reply from Millets - Eastbourne

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

Got excellent help from Phil when deciding upon replacement walking boots. Phil turned out to be an expert on footwear and a real asset to the company. Good old fashioned customer service. Needless to say, I bought the boots!

November 11, 2024
Unprompted review
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Reply from Millets - Eastbourne

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Thank you

Thank you Phil for your patience and thoughtful professional advice when I was looking to buy my walking boots. I am really pleased with my purchase, thank you again.

October 26, 2024
Unprompted review
Millets - Eastbourne logo

Reply from Millets - Eastbourne

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Phil was very helpful and knowledgeable…

Phil was very helpful and knowledgeable and went to a lot of trouble to find exactly the right footwear for me. Millets remain my favourite Eastbourne outdoors shop

November 2, 2024
Unprompted review
Millets - Eastbourne logo

Reply from Millets - Eastbourne

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Tracie was extremely helpful

Tracie was extremely helpful and sorted out exactly what we wanted very quickly. She was great.

October 30, 2024
Unprompted review
Millets - Eastbourne logo

Reply from Millets - Eastbourne

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Rated 5 out of 5 stars

Outstanding service

Wanted some advice on walking boots as I'm tackling the three peaks next year.
Phil was massively helpful, with a wealth of knowledge and experience.
A fantastic service that I simply would not have gotten had I bought online.
Walked away with a fresh pair of Berghaus, and will definitely be back for further preparations closer to the time! Thanks again Phil!

October 31, 2024
Unprompted review
Millets - Eastbourne logo

Reply from Millets - Eastbourne

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Thank you to Phil and the team who were…

Thank you to Phil and the team who were extremely helpful when I went in to get items for my child’s D of E expedition. Not something on-line shopping can offer.

October 17, 2024
Unprompted review
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Reply from Millets - Eastbourne

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Walking Boots

Purchased new walking boots. Phil was very helpful with fitting and assisting to lace correctly for comfort. Thank you.

October 28, 2024
Unprompted review
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Reply from Millets - Eastbourne

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service.

Phil helped me choose a new pair of walking boots.
Helpful, friendly service. Useful specialist knowledge and advice.

October 27, 2024
Unprompted review
Millets - Eastbourne logo

Reply from Millets - Eastbourne

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Phil was amazing and a 5 star experience

Phil was amazing, really showed his expertise when it came to helping me decide on a new hiking boot. I went from trainers to a proper set of boot and oh my have they made a world of difference. Phil sized up my feet and with a lot of trial and error we managed to find the most suitable Boot for me.
2 hikes down and not a blister in sight 🙏🏼

October 25, 2024
Unprompted review
Millets - Eastbourne logo

Reply from Millets - Eastbourne

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Phil was fab

Phil was fab. Really helpful, explaining the difference between the various brands and styles. Got my feet measured which I didn't even consider before buying a new pair of walking boots. Came away with a new pair of Merrells and very happy, Thank you Phil!

October 25, 2024
Unprompted review
Millets - Eastbourne logo

Reply from Millets - Eastbourne

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great Service

Harry was very helpful in helping me pick out some new walking boots, giving good advice about the best product to suit my needs and helping me to get the best deal.

October 23, 2024
Unprompted review
Millets - Eastbourne logo

Reply from Millets - Eastbourne

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Brilliant knowledge from staff

Phil was brilliant at explaining the type of shoe needed and the pros and cons of the different styles. Very happy with my visit.

October 22, 2024
Unprompted review
Millets - Eastbourne logo

Reply from Millets - Eastbourne

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Really helpful team who advised us on a…

Really helpful team who advised us on a rucksack for our daughter to take her Silver D of E. Phil and Tracey were well informed and we got a great rucksack and all the other things she needed.

October 12, 2024
Unprompted review
Millets - Eastbourne logo

Reply from Millets - Eastbourne

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Phil was very helpful and patient

Phil was very helpful and patient. Thanks so much.

October 20, 2024
Unprompted review
Millets - Eastbourne logo

Reply from Millets - Eastbourne

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Phil is very knowledgeable and helpful

Phil is very knowledgeable about outdoor clothing and footwear etc and was extremely helpful and patient in helping me find the best solution for my requirements.

October 20, 2024
Unprompted review
Millets - Eastbourne logo

Reply from Millets - Eastbourne

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Phill was verry welcoming and helpful…

Phill was verry welcoming and helpful with helping me find the correct coat for me... overall great service and friendly staff.

October 19, 2024
Unprompted review
Millets - Eastbourne logo

Reply from Millets - Eastbourne

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Phil is a great asset

A very helpful chap named Phil was very knowledgeable on the right walking boot for my type of foot and how I wanted the boot to support me. He really gave a gold star customer service. A great asset, thank you

October 20, 2024
Unprompted review
Millets - Eastbourne logo

Reply from Millets - Eastbourne

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Millets Customer Care Team

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