Millets - Enfield Reviews 

787
TrustScore 5 out of 5

4.9

21 Palace Gardens, EN2 6SN Enfield, GB


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Rated 5 out of 5 stars

IT was easy to order online and I chose Click & Collect. The item was delivered to my local Millets quickly. I was able to try it on in the store which was good as, unfortunately, it was too small.... See more

Company replied

Rated 5 out of 5 stars

I visited the Enfield branch today and was served by Andrew. He was so knowledgeable and helpful with the item that I bought, great customer service.

Company replied

Rated 5 out of 5 stars

Great customer service from Erol at the Enfield branch who took the time to explain the differences between several products enabling us to make the right choice. Very happy with the service received... See more

Company replied

Rated 3 out of 5 stars

Came in a couple of weeks ago and bought a really lovely pair of Merrell shoes and was served by a lovely young lady who was so helpful. The gentlemen at the til was equally lovely and so help... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Enfield

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 21 Palace Gardens, EN2 6SN, Enfield, United Kingdom

  • 02081 020182

4.9

Excellent

TrustScore 5 out of 5

787 reviews

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4.9

All reviews

(787)

5,273 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful staff

I use the Enfield Town store quite frequently. The staff are always very helpful and friendly.

October 12, 2024
Unprompted review
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Reply from Millets - Enfield

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Went for a browse instore and found an…

Went for a browse instore and found an item I already should have had, so bought on this occasion. Staff are very friendly and pleasant to talk to and even gave me advice for future custom if I need to buy relevant items again. Donna was lovely and knowledgeable, talked about past adventures of outdoor nature seeing and advised on where else to visit

October 1, 2024
Unprompted review
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Reply from Millets - Enfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

It was great!

It was great! Erol and Donna were absolutely lovely, funny and helpful. Made my day. Thank you very much! :)

October 5, 2024
Unprompted review
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Reply from Millets - Enfield

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Rated 5 out of 5 stars

Good

Friendly, helpful service.

October 4, 2024
Unprompted review
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Reply from Millets - Enfield

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Top notch service by Andrew and Erol

Was served by Andrew and Erol. Both were brilliant. Andrew was helpful giving advice and recommendations. Made sure we had everything we needed that was actually relevant. Erol served at the till. Both were pleasant, knowledgable and had a great customer service attitude. I didn’t walk away feeling I’d wasted money. Top notch service all round. Thanks.

October 2, 2024
Unprompted review
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Reply from Millets - Enfield

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Served by Hannah

Served today by Hannah she was very patient as I am an awkward customer I will admit let me try on some hats as some of them were very big found a north face one that suited in the end so left ver happy with a Hat and two scarves

October 3, 2024
Unprompted review
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Reply from Millets - Enfield

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great experience …

Our shopping experience in the Enfield store was very productive. Erol and Donna were very friendly and helpful,offering advice on products, Duke of Edinburgh card and offers.

September 28, 2024
Unprompted review
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Reply from Millets - Enfield

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 4 out of 5 stars

helpful chap who served me was called…

helpful chap who served me was called erol, and he took the time to check the stock to find the trainers i wanted.

September 29, 2024
Unprompted review
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Reply from Millets - Enfield

Hi,

Thanks for your feedback.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Very friendly and heloful

September 24, 2024
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

I was served by Hannah today in the Palace Gardens Enfield store. She is a lovely, friendly young lady who provided excellent customer service along with a smile. Thanks Hannah!

September 20, 2024
Unprompted review
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Reply from Millets - Enfield

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Rated 5 out of 5 stars

Enfield branch staff so helpful

I was in the Enfield branch of Millets this morning to return a pair of boots ordered online that were a tad too small. I then tried on several pairs of hiking boots all different makes to ensure a comfortable fitting. I must add that Andrew and Erol were so helpful and knowledgeable about the boots they were selling. I am very happy with the purchase I made.

September 20, 2024
Unprompted review
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Reply from Millets - Enfield

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

The two staff were amazing

The two staff were amazing, very helpful, very kind, could not get better staff.

September 19, 2024
Unprompted review
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Reply from Millets - Enfield

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Shoe shopping always stress free at Millets

The staff are always willing to help you find what you need. Hannah helped us find the right sized walk boot and kept our shoes at the till while we finished our visit. A* service!

September 8, 2024
Unprompted review
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Reply from Millets - Enfield

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Grey to Purple 💜

Took my mum to the store since we're going away to Scotland and the weather has taken a turn.
She'd seen a lovely fleece but the only available size was in grey, Andrew overheard us wanting the purple and called a colleague down as he went to check the stock in the back. Can't ever trust the little tech pads with their numbers but it was strange that there was only 1 purple.
He came back with all the remaining stock! Felt like Christmas came early!
It put a smile on mums face and I know it'll make her trip worthwhile knowing she'll be cozy!
Andrew was great! Lovely to talk to and will definitely be popping in again

September 12, 2024
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Rated 5 out of 5 stars

Erol was super helpful with my shopping…

Erol was super helpful with my shopping and I got everything I needed. The store is compact but well organized. The price is unbelievable and I believe it offers everything needed even for a Mt Everest climb.

August 10, 2024
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Enfield is a great store

Enfield is a great store, items are well displayed and it’s very tidy. Had wonderful service from both Hannah and Matthew today, what a delight to shop there.

September 8, 2024
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Really helpful member of staff

Really helpful member of staff. Matthew is new but great service!

September 7, 2024
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

The store had what I wanted

The store had what I wanted, at a price I liked and was served by Jenni who was extremely helpful and knowledgeable about the item I bought.

September 4, 2024
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Walking poles +.

I attended the Enfield store as I had researched the products I wanted online, but could not deal with home delivery at the time and the online indicated they were in stock at this location.
At initial impression the store carries a lot of stock, however I realised this gives a greater selection for choice. I was directed by staff to the upper floor where walking poles were on an upright stand among other products for hiking and outdoor activities. I was able to choose my items, and able to select other necessary items I hadn't thought to research online.
I came back down to the till. Donna was the sales assistant who dealt with me in a pleasant and helpful way without any pressure to purchase other items, yet we had a good discussion around midges in Scotland (my expected destination). I was then informed I got a further discount on the sunglasses I chose. Good selection of products to make an informed choice. Friendly, helpful staff. Shop location is good for parking nearby.

August 11, 2024
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

A very handy shop

I love a camping shop, and this is my local one. The shop is well stocked and the staff are always friendly and helpful. Many thanks.

September 1, 2024
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

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