IT was easy to order online and I chose Click & Collect. The item was delivered to my local Millets quickly. I was able to try it on in the store which was good as, unfortunately, it was too small.... See more
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Great customer service from Erol at the Enfield branch who took the time to explain the differences between several products enabling us to make the right choice. Very happy with the service received... See more
Company replied
Andrew was really helpful in finding options for walking shoes for my awkward shaped feet. I appreciate this store as I really need to try them on so buying online doesn’t work. All the people in the... See more
Company replied
Erol was helpful in advising how I'd wash my raincoat and what facilities the store provided. They provided a friendly and welcoming presence.
Company replied
Company details
About Millets - Enfield
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
21 Palace Gardens, EN2 6SN, Enfield, United Kingdom
- 02081 020182
4.9
Excellent
784 reviews
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Excellent service from Hannah.
November 8, 2024
Unprompted review
Reply from Millets - Enfield
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Excellent customer service at the…
Excellent customer service at the Enfield branch from Erol. Very helpful indeed, advised us on the products and did not rush us. Good quality products.
November 13, 2024
Unprompted review
Reply from Millets - Enfield
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Amazing service friendly and…
Amazing service friendly and informative. Andrew was extremely helpful and patient while purchasing walking boots .
November 15, 2024
Unprompted review
Reply from Millets - Enfield
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Excellent customer service today at…
Excellent customer service today at Millets Enfield from Erol and Andrew. Despite being short staffed they helped me with finding and fitting walking boots fir both my children. Great service with a smile - thank you!
November 13, 2024
Unprompted review
Reply from Millets - Enfield
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Everyone in store so helpful and…
Everyone in store so helpful and knowledgeable
Always get my outdoor gear here!
November 4, 2024
Unprompted review
Reply from Millets - Enfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent service from Hannah
Served by Hannah today who was friendly and helpful. While I was browsing and trying things on, I noticed how kind and thoughtful she was with other customers, particularly with an older lady when she ensured items from upstairs were brought down for her to see.
October 29, 2024
Unprompted review
Reply from Millets - Enfield
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Very helpful and attentive staff- I was…
Very helpful and attentive staff- I was looking for suitable hiking boots which I found in this Millets - it’s never been easy for me to find the right pair - with but with Matthew’s help I did and made a purchase.
October 27, 2024
Unprompted review
Reply from Millets - Enfield
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
I was served by Hannah who was helpful
I was served by Hannah who was helpful, polite and friendly. I was advised to order an item online that wasn't in store and was delighted when it came the next day!
October 26, 2024
Unprompted review
Reply from Millets - Enfield
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
was served by Hannah on mon 21st oct
was served by Hannah on mon 21st oct, and found her to be a true Gem , kept me company whilst Husband was upstairs, Hannah was extreamly polite and professional, and delivered service with a smile, a true asset to Millets Enfield,
October 21, 2024
Unprompted review
Reply from Millets - Enfield
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Helpful service, happy customer
Hannah was very friendly with me and with other customers. She made good suggestions and I was very pleased with the walking boots I purchased, and with the experience as a whole.
October 25, 2024
Unprompted review
Reply from Millets - Enfield
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Absolutely amazing customer service…
Absolutely amazing customer service always willing to help and really friendly. It doesn’t do anything wrong it’s a very friendly company
October 21, 2024
Unprompted review
Reply from Millets - Enfield
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Hannah very helpful when I had an issue…
Hannah very helpful when I had an issue with expensive Bridgedale socks
October 21, 2024
Unprompted review
Reply from Millets - Enfield
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Amazing staff
Amazing staff. I was able to get everything I needed at an excellent price.
January 22, 2024
Unprompted review
Reply from Millets - Enfield
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Always my first stop for outdoor…
Always my first stop for outdoor clothing and equipment. Decent prices and helpful staff. Far better than trying to guess sizes online.
October 8, 2024
Unprompted review
Reply from Millets - Enfield
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Served by Hannah
Served by Hannah. Very helpful and had a bit of banter .helped us find what we wanted .one was out stock and sent by post which arrived next day on a Sunday.
So very pleased. thanks will shop again.
Hopefully it is waterproof.
October 19, 2024
Unprompted review
Reply from Millets - Enfield
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Excellent customer service
Went in store to purchase an item. Unfortunately it was something they didn’t carry in stock so was ordered to be posted to my home. The lady who served me was patient, extremely helpful, very polite and ensured that the discount was applied same as on the website. Keep up the great work, and sorry I didn’t take note of the lady’s name.
October 20, 2024
Unprompted review
Reply from Millets - Enfield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Great experience
Lovely lady Hannah served us on 24 Sept 24. Personable, chatty, patient, helpful, professional. Couldn’t fault the service
September 24, 2024
Unprompted review
Reply from Millets - Enfield
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Very helpful staff
I use the Enfield Town store quite frequently. The staff are always very helpful and friendly.
October 12, 2024
Unprompted review
Reply from Millets - Enfield
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Went for a browse instore and found an…
Went for a browse instore and found an item I already should have had, so bought on this occasion. Staff are very friendly and pleasant to talk to and even gave me advice for future custom if I need to buy relevant items again. Donna was lovely and knowledgeable, talked about past adventures of outdoor nature seeing and advised on where else to visit
October 1, 2024
Unprompted review
Reply from Millets - Enfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
It was great!
It was great! Erol and Donna were absolutely lovely, funny and helpful. Made my day. Thank you very much! :)
October 5, 2024
Unprompted review
Reply from Millets - Enfield
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
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