Met Daisy and Gary in their Guernsey Store recently. Gary has a wealth of product knowledge and Daisy bags of patience. I was able to try a variety of styles of boots and shoes in an unhurried and re... See more
Company replied
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Guernsey shop helpful in re-ordering and taking back my online Blacks purchase but I had to pay again a second time with the assurance my original money would be refunded. After 3 weeks this still has... See more
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Great service while shopping for walking shoes. Staff member (Adam) was very helpful and knowledgeable.
Company replied
We visited the Millet shop in Saint Peters Port on the 15th of June 2026. Having browsed through many of the products and decided to purchase and were amazed how reasonably priced everything was.... See more
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Company details
About Millets - Guernsey
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
9 The Pollett, GY1 1WZ, St Peter Port, Guernsey, United Kingdom
- 01482 425888
4.9
Excellent
225 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
I was looking to purchase a pair of…
I was looking to purchase a pair of walking boots and the staff member who served me was professional, helpful as well as knowledgeable.
January 23, 2024
Unprompted review
Reply from Millets - Guernsey
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Excellent service
Excellent service, very pleased with my purchases and advice received.
January 17, 2024
Unprompted review
Reply from Millets - Guernsey
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent service and advice
Dan, whom I believe is the manager, gave great advice to assist me in selecting a new pair of boots. Seriously pleased with his recommendation! Great service.
January 6, 2024
Unprompted review
Reply from Millets - Guernsey
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Wanted some walking shoes
Wanted some walking shoes. The store had a great variety and the ones I was interested in were in stock. Great service.
December 20, 2023
Unprompted review
Reply from Millets - Guernsey
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
It has lots of range
Offers that were really attractive
Helpful staff
Go out if their way
December 23, 2023
Reply from Millets - Guernsey
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Reply from Millets - Guernsey
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Helpful informative staff
Helpful informative staff.
Purchasing walking footwear advised on product. Looked to see other shoes availability if I wanted to order.
Went back next day and purchased.
December 15, 2023
Unprompted review
Reply from Millets - Guernsey
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Great service from Az
Great service from Az, and a great price for new Merrell shoes! Thanks so much!
December 16, 2023
Unprompted review
Reply from Millets - Guernsey
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Last minute panic
Last minute panic - rang Millets to see what they had in my size - really helpful customer service as they assured me they had something suitable in the footwear department. Really impressed with everyone who helped.
December 6, 2023
Unprompted review
Reply from Millets - Guernsey
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
Quality, quick service
The manager served me promptly and efficiently, exactly what I needed.
December 1, 2023
Unprompted review
Reply from Millets - Guernsey
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Dan’s helpfulness and customer service…
Dan’s helpfulness and customer service was second to none. I will definitely be shopping here again and would highly recommend.
November 29, 2023
Unprompted review
Reply from Millets - Guernsey
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Reply from Millets - Guernsey
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Bought a pair of Goretex Merrell…
Bought a pair of Goretex Merrell walking shoes to set aside when my current pair expire inSt Peter Port store Guernsey. Served by Az who was helpful and knowledgeable on the Moab design. Good service.
October 29, 2023
Unprompted review
Reply from Millets - Guernsey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Luke from Millets
Went in to Millets to kit myself out for a trip to Iceland 🇮🇸 and I was served by Luke, he was very polite and very helpful and made the experience very enjoyable, would definitely shop here again.
October 25, 2023
Unprompted review
Reply from Millets - Guernsey
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
New walking shoes for teenaged son
My teenage son needed a new pair of walking shoes after his feet grew 1.5 sizes. We were helped to find the correct size in a style he liked.
September 6, 2023
Unprompted review
Reply from Millets - Guernsey
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Five star service.
The staff in this shop are tremendous. They go out of their way to help you and offer helpful suggestions if out of stock or will order for you. Az has been particularly helpful on more than one occasion. There are some good offers and high quality clothing as well as cheaper alternatives.
October 23, 2023
Unprompted review
Reply from Millets - Guernsey
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Daisy was excellent thank you!
August 6, 2023
Unprompted review
Reply from Millets - Guernsey
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Aaron and luke at millets fantastic…
Aaron and luke at millets fantastic costumes serve really nice people to talk to all ways nice when I deliver too them
October 17, 2023
Unprompted review
Reply from Millets - Guernsey
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Professional Service
Professional, gentle and patient service. Very customer focused!
October 14, 2023
Unprompted review
Reply from Millets - Guernsey
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Last night (26/09/23) Les Voies School…
Last night (26/09/23) Les Voies School placed large order of equipment for their DofE students The staff were amazing at making sure we had all the correct equipment and advising us on alternatives. They even help carry the equipment to my car at North Beach. Unbelievable service. Thanks again
September 26, 2023
Unprompted review
Reply from Millets - Guernsey
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
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