Met Daisy and Gary in their Guernsey Store recently. Gary has a wealth of product knowledge and Daisy bags of patience. I was able to try a variety of styles of boots and shoes in an unhurried and re... See more
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We visited the Millet shop in Saint Peters Port on the 15th of June 2026. Having browsed through many of the products and decided to purchase and were amazed how reasonably priced everything was.... See more
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Popped into the store for a bottle of Nikwax Tech Wash and ended up not only buying a new pair of gloves from their very comprehensive selection, but also not one but two Craghopper fleeces, which we... See more
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Guernsey shop helpful in re-ordering and taking back my online Blacks purchase but I had to pay again a second time with the assurance my original money would be refunded. After 3 weeks this still has... See more
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Company details
About Millets - Guernsey
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
9 The Pollett, GY1 1WZ, St Peter Port, Guernsey, United Kingdom
- 01482 425888
4.9
Excellent
224 reviews
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The Millets Guernsey team were friendly…
The Millets Guernsey team were friendly and very helpful. Thanks Dan and team!
May 11, 2024
Unprompted review
Reply from Millets - Guernsey
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Always worth asking if you can’t see what you want!
Dan was really helpful and found a pair of trainers that were not in display. Top blokes!
April 22, 2024
Unprompted review
Reply from Millets - Guernsey
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Luke was very helpful and patient
Luke was very helpful and patient while helping me choose a pair of walking shoes. I have to wear arch support insoles which makes finding shoes to fit difficult but he suggestions for which makes of shoe might be most suitable and was patient while I tried and retried shoes with my insoles. Thankyou for your help.
April 4, 2024
Unprompted review
Reply from Millets - Guernsey
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Good produce and helpful staff
Dan and the other assistant both very helpful and friendly. Many thanks, I am very happy with m purchase.
March 28, 2024
Unprompted review
Reply from Millets - Guernsey
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Daisy was really helpful and friendly
Daisy was really helpful and friendly. She catered to my niche requirements for a pair of walking boots and was knowledgeable about the different options. She brought be several different ones to try on and was patient while I made a decision. Her colleague also gave me some tips and useful info using his own experience of the same boots. I would definitely recommend shopping here.
March 27, 2024
Unprompted review
Reply from Millets - Guernsey
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Daisy was amazing
Daisy was amazing - helped me to find exactly what I was looking for despite it being in the storeroom and was really pleasant and engaging. Nice one, Daisy!
March 17, 2024
Unprompted review
Reply from Millets - Guernsey
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Great Service
We visited Millets in St. Peter Port today. Excellent service by Dan. Both attendants were very helpful.
March 12, 2024
Unprompted review
Reply from Millets - Guernsey
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Slippery Peter Storm trainers…
My wife purchased Peter Storm trainers in January, they claim to have traction and grip etc. They could not be more slippery on wet stone pavement or wet tiles, to the point where she obviously feels unstable when walking anywhere in the wet, which rules out winter walks! The two guys in the Guernsey store were actively unhelpful and refused to give a refund, reluctantly giving a £65.00 credit note, which means they still have our money at a store we are reluctant to return to! These trainers are not fit for purpose in wet conditions! That constitutes a fault! Discussions with the store and emails to Peter Storm/ Millets have proved unhelpful, despite the UK website's detailed account of them having such good returns policy. Faith in this store needs to be restored!
I have now tried to respond the the email given by Millets, it doesn't work, constant mail delivery failure. There is no other way to contact Millets as their main email comes back with a comment stating 'this email is no longer managed'. One is then directed to a contact page that has zero relevance to any of the issues involved and where one has to put in order numbers that I have never had! What a hopeless, uninterested company!
February 19, 2024
Unprompted review
Reply from Millets - Guernsey
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Luke was great
Luke was great! Really helpful and knew all about the store
March 2, 2024
Unprompted review
Reply from Millets - Guernsey
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Great product!
To whom it may concern,
Shoe quality is great, prompt delivery & friendly staff at the local shop!
Kind regards,
Marius
March 9, 2024
Reply from Millets - Guernsey
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Was able to purchase a good pair of…
Was able to purchase a good pair of Brasher shoes for my forthcoming hols, Dan was really helpful, going through the postives of the design and strengths of the shoe. Excellent purchase!?
March 7, 2024
Unprompted review
Reply from Millets - Guernsey
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Helpful customer service.
Luke was extremely helpful in helping me find some waterproof walking boots. Nothing was too much trouble and I left the shop with a successful purchase. Always great customer service at Millets.
February 24, 2024
Unprompted review
Reply from Millets - Guernsey
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Reply from Millets - Guernsey
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Very helpful staff
February 16, 2024
Unprompted review
Reply from Millets - Guernsey
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Reply from Millets - Guernsey
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Reply from Millets - Guernsey
Hi Luke,
Thanks for the 4* review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Dayle,
Millets Online Review Team.
Camping equipment
Dan was extremely informative and helpful throughout. We came out with exactly what was needed.
February 10, 2024
Unprompted review
Reply from Millets - Guernsey
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Satisfied Customer
Dan was fantastic - he was very proactive and I ended up with exactly what I wanted.
February 6, 2024
Unprompted review
Reply from Millets - Guernsey
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Super helpful
Daisy and the other members of the team were super helpful when I was buying walking boots
February 1, 2024
Unprompted review
Reply from Millets - Guernsey
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
I was looking to purchase a pair of…
I was looking to purchase a pair of walking boots and the staff member who served me was professional, helpful as well as knowledgeable.
January 23, 2024
Unprompted review
Reply from Millets - Guernsey
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
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