Millets - Hastings Reviews 

1,048
TrustScore 5 out of 5

5.0

12/13 York Building, TN34 1NN Hastings, GB


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Rated 5 out of 5 stars

Friendly efficient staff thank you Ethan & Phil. I bought shoes, Phil has a background in shoe retail and is very knowledgeable, it’s becoming unusual to find someone who can fit shoes properly so I w... See more

Company replied

Rated 5 out of 5 stars

Me and my children came into the store looking for a rain coat for my Autistic son who has sensory issues with clothing and two staff members Lewis and Phil were absolutely amazing, they went above... See more

Company replied

Rated 1 out of 5 stars

Website stated it was in stock for click & collect. Went into shop told me it never was in stock and had to be ordered in, had to wait three days for some fishing bait that I needed urgently to come... See more

Company replied

Rated 5 out of 5 stars

Ethan was knowledgeable and helpful when I asked to try on some walking boots. He asked about the type of terrain i would need them for and how often I would wear them before explaining the main fea... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Hastings

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 12/13 York Building, TN34 1NN, Hastings, United Kingdom

  • 01424 233589

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,048)

5,752 reviews in the last 12 months

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Rated 5 out of 5 stars

Henry was very knowledgeable and helpful

January 25, 2026
Unprompted review
Millets - Hastings logo

Reply from Millets - Hastings

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Good friendly advice

Harry gave me great advice about which walking boots to get. He obviously knew what he was talking about. Wore them on a day out and really pleased with them.

January 23, 2026
Unprompted review
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Reply from Millets - Hastings

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Great boots

Great boots, good price. Lucy very helpful.

January 21, 2026
Unprompted review
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Reply from Millets - Hastings

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Phil was really helpful and…

Phil was really helpful and knowledgable about shoes, boot and leathercare.

January 23, 2026
Unprompted review
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Reply from Millets - Hastings

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Bought new walking boots

Bought new walking boots. Had feet measured and discovered that I needed a size longer but narrower than I expected.

January 23, 2026
Unprompted review
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Reply from Millets - Hastings

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Polite and knowledgeable

I went into Hastings Millets and the staff were knowledgeable, polite and informative. I have now made my decision and I am returning to the store today to make my purchase. It's great to still have a few real shops on the high street, you cannot beat the real thing in my opinion.bi do shop on line but I have had to return items a good few times because of tricky quality, sizing and not turning up or damaged in the post.

January 16, 2026
Unprompted review
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Reply from Millets - Hastings

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Ethan and Richard were exceptionally…

Ethan and Richard were exceptionally friendly and helpful, and knew their products well. Thank you!

January 21, 2026
Unprompted review
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Reply from Millets - Hastings

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Phil was friendly and helpful

Phil was friendly and helpful, nice easy communication.

January 12, 2026
Unprompted review
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Reply from Millets - Hastings

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Millets Customer Care Team

Rated 5 out of 5 stars

Puchasing Shoes

Phil, Sale Assistant was fantastic when buying my purcase. Recommend higly

January 20, 2026
Unprompted review
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Reply from Millets - Hastings

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent Knowledge

I went into Hastings millets today, to purchase a new pair of walking boots following 8 wks post operative foot surgery
I was served by Lucy to start with, but then Phil come and helped as I was having difficulty getting the right walking boot.
Phil had excellent knowledge, and gave me good advice on which boot would be better for me. I tried on two different types of Boots.
I did purchase the first pair i tried on as they were better fit and felt so more comfortable
Thank you both for your help. You made choosing the walking boot seem simple.

January 20, 2026
Unprompted review
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Reply from Millets - Hastings

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Reasonable clearance section

I was served by Harry, who was friendly as were some other staff. There were some actual reductions, alongside the usual pretend sale nonsense.

January 3, 2026
Unprompted review
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Reply from Millets - Hastings

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

India trip

Found exactly what I was looking for straight away. Phil, came to help me with my proposed purchase, measured my feet to make sure the shoes were a perfect fit. Quality consistent service again from the Hastings store. Thank you. Looking forward to wearing my Merrells in India soon

January 16, 2026
Unprompted review
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Reply from Millets - Hastings

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

Great customer service!!

I visited Millets Hastings with a choice of 3 walking boots in mind to try on and choose a winner, anyway I was approached by Harry and after some very useful information and excellent customer service, shoe sizing etc, all given with a professional and friendly manner, I purchased my winner!! Thank you Harry and thank you Millets.

January 15, 2026
Unprompted review
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Reply from Millets - Hastings

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, friendly & focused on finding the right footwear for me. I bought quality shoes at a great price: what more could I ask for? Phil & his colleague Lucy are a credit to Millets in Hastings

January 12, 2026
Unprompted review
Millets - Hastings logo

Reply from Millets - Hastings

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Harry was very helpful from the moment…

Harry was very helpful from the moment we walked into the shop. Great choice of walking boots and excellent advice. Thanks to both Harry and Sophie. Great service.

January 10, 2026
Unprompted review
Millets - Hastings logo

Reply from Millets - Hastings

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great helpful staff

Was given a warm welcome to your hastings branch on the afternoon of Friday 9th January by staff members , I was looking for a winter coat for myself , I was offered help and staff gave great practical advice on what coat may suit my needs when I explained what I was looking for .

I found one I liked but they didn't have my size ,this is when Henry offered to check on line for me to see if I could order one , they found one and even ordered it for me. So helpful for me as I'm not that confident with ordering on line for home delivery .

I was very pleased with your staff in the hastings store , so helpful and understanding of my needs .

January 9, 2026
Unprompted review
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Reply from Millets - Hastings

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Lovely service

Lovely service. We were welcomed and asked if we needed help and how we were doing. A lovely lady served us on the checkout and offered us a bag after my mum and I faffed around trying to fit it in the bags I already had.

January 11, 2026
Unprompted review
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Reply from Millets - Hastings

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent knowledge and assistance.

Excellent knowledge this is my second purchase of scarpa walking boots from millets.
Good advice and helpful friendly service.
Previously I've always gone to the bigger equipment stores in london.
Its nice to go to my local store (Hastings) and get the same thing locally.
Thankyou Phil for being so helpful.

January 5, 2026
Unprompted review
Millets - Hastings logo

Reply from Millets - Hastings

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent sales advice from Phil!!

January 10, 2026
Unprompted review
Millets - Hastings logo

Reply from Millets - Hastings

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Harry was brilliant

Harry was brilliant. Very patient and knowledgeable. No problem getting out multiple types of walking shoes and sizes to try. You can’t do that online!! Plus, the price was good, and I got my Veterans Discount, so can’t recommend enough.

January 9, 2026
Unprompted review
Millets - Hastings logo

Reply from Millets - Hastings

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

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