Excellent customer service! Really enjoyed getting advice from both Ryan and Jack about my new shoes. Would shop here again.
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See what reviewers are saying
I was given very patient advice around buying some walking boots. Staff members were very helpful and I did not feel rushed. Very impressed with customer service and my boots have been just right for... See more
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I was looking for waterproof walking shoes but didn’t really have any idea what I wanted. The staff were incredibly supportive and friendly. The advice that I received was superb. I tried several pair... See more
Company replied
I had returned a pair of walking shoes as they were no longer waterproof despite reproofing them. I was offered an exchange and when the ones I decided on as replacements were not available in my siz... See more
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Company details
About Millets - Hexham
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
24 Fore Street, NE46 1LZ, Hexham, United Kingdom
- 01434 693606
4.7
Excellent
364 reviews
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Helpful assistant
The store didn’t have what I was looking for (wrong time of year for running shorts), but the young man that served me suggested a shop where I could possibly find some. He was right. So helpful, thank you.
November 18, 2024
Unprompted review
Reply from Millets - Hexham
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Excellent customer service
The Hexham store offers a variety of merchandise that is well stocked and presented. We received excellent customer service from Jay. He was extremely knowledgeable regarding discussing the merits of the type of footwear that we were interested in purchasing. He gave detailed helpful advice. We were so impressed with the brand that he recommended and the competitive sale offer price, that we both purchased a pair!
November 11, 2024
Unprompted review
Reply from Millets - Hexham
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
Reply from Millets - Hexham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Very friendly helpful and knowledgeable…
Very friendly helpful and knowledgeable staff. Good rang of goods with excellent prices 👌
October 2, 2024
Unprompted review
Reply from Millets - Hexham
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Fabulous staff
Ryan was knowledgeable, helpful, friendly and patient. Went away with a fab pair of walking shoes and feeling very well looked after
September 25, 2024
Unprompted review
Reply from Millets - Hexham
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Always great service
Another helpful experience by the Hexham staff. Use this shop a lot and always very good service
September 17, 2024
Unprompted review
Reply from Millets - Hexham
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Walking shoes
Popped into the Hexham store this afternoon to purchase some new walking shoes. Both members of staff gave us a warm welcome.
Jay was very patient as I tried on a number of different walking shoes. He was also very good in his description of each shoe and the benefits.
Highly recommend this store.
September 9, 2024
Unprompted review
Reply from Millets - Hexham
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Excellent service.
Both young members of staff were extremely helpful and it was no trouble to order the correct size of footwear for me.
I received my sandals the next day!
Incredible service.
August 26, 2024
Reply from Millets - Hexham
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
The place to go for walking boots
If you want walking boots, Hexham Millets is the place to go! Jay could not have been more helpful or more patient, explaining different options and getting endless boots for me to try. Excellent customer service from lovely people in a fabulous shop in a beautiful town.
September 6, 2024
Unprompted review
Reply from Millets - Hexham
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Quality, value and great staff.
Helpful, friendly and efficient staff. Good quality product and exactly what I wanted and at a discounted price. Browsing was easy and I left the shop with a smile!
August 30, 2024
Unprompted review
Reply from Millets - Hexham
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Jennifer and Ryan were very helpful…
Jennifer and Ryan were very helpful when we phoned and asked for information about an item. Jennifer called us back the next morning to confirm that it was in stock and also remembered our name.
August 7, 2024
Unprompted review
Reply from Millets - Hexham
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Portable fridge
Fantastic service again in millets Hexham. Asked for an item and able to order and delivered in two days. Staff could not do more to help the customer.
July 31, 2024
Unprompted review
Reply from Millets - Hexham
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Great service
The jacket I bought from millets Hexham whilst on holiday was faulty, I returned it for replacement but my size was out of stock this proved no problem for the assistant in the shop and a replacement was sent directly to my home at no extra cost. That's good service.
July 19, 2024
Reply from Millets - Hexham
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Excellent knowledge and help from the…
Excellent knowledge and help from the staff at the Hexham branch- best we’ve experienced in an outdoor shop.
July 26, 2024
Reply from Millets - Hexham
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Super service
Well stocked shop, lovely staff all very helpful and polite, Claire helped me find the right pair of hiking boots for my upcoming camping trip.
July 27, 2024
Unprompted review
Reply from Millets - Hexham
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Great experience at Millets
Lovely staff, very helpful. Excellent products.
July 18, 2024
Unprompted review
Reply from Millets - Hexham
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Staff was lovely and friendly and very…
Staff was lovely and friendly and very helpful I phoned up first beforehand they knew that it was me as soon as I mentioned what I asked absolute brilliant service
June 28, 2024
Unprompted review
Reply from Millets - Hexham
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Great staff
All the staff present went out of their way to be helpful - both friendly and informative. They understand the products in the store and are able to make sensible recommendations
June 11, 2024
Unprompted review
Reply from Millets - Hexham
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Always been happy with the staff at…
Always been happy with the staff at Hexham branch, very knowledgeable and friendly. I’ve returned to them again and again and never disappointed.
June 6, 2024
Unprompted review
Reply from Millets - Hexham
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Excellent service to buy walking boots!
May 30, 2024
Unprompted review
Reply from Millets - Hexham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
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