Second time visiting the store in the last twelve months to find not much had changed re customer service. Asked some questions re product I wished to purchase to be unfortunately met by a “couldn’t... See more
Company replied
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See what reviewers are saying
Recently bought x2 dry robes in my local Millets in Hitchin. Professional, knowledgeable & helpful customer service given by all staff every time I go in there. If I'd needed to replace/refund, the pr... See more
Company replied
The team at Millets Hitchin are super friendly, helpful and knowledgeable, and the shop is an asset to the town. I needed a few last minute bits before a big trip and the team were happy to help me fi... See more
Company replied
Came in on Christmas Eve looking for a last minute specific gift, although millets does not sell exactly what I was looking for, Tamsin helped me find something near identical - saving Christmas as... See more
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Company details
About Millets - Hitchin
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
26 Market Place, SG5 1DT, Hitchin, United Kingdom
- 01462 413567
4.7
Excellent
512 reviews
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Great store with a great team
The team at Millets Hitchin are super friendly, helpful and knowledgeable, and the shop is an asset to the town. I needed a few last minute bits before a big trip and the team were happy to help me find the right gear, even letting me inflate a travel pillow to check it was right. Thanks especially to Tamsin for then helping me get a second one later that same day, remembering exactly which I had chosen!
November 1, 2024
Unprompted review
Reply from Millets - Hitchin
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Good personal service
Good personal service. Good peoducts. Good prices.
November 27, 2024
Unprompted review
Reply from Millets - Hitchin
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Very friendly and helpful staff
Very friendly and helpful staff, tried on many pairs of walking shoes before picking my favourite and purchased them.
November 26, 2024
Unprompted review
Reply from Millets - Hitchin
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Really good
Really good. Prices are competitive, and they have plenty of stock crammed into a small shop. Staff are always cheerful and helpful. Recommended.
November 26, 2024
Unprompted review
Reply from Millets - Hitchin
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Excellent local shop
Excellent local shop. Great selection of walking and camping brands at amazing prices (Black Friday deals were especially good).
Staff were friendly and helpful, without being 'pushy' to buy more than needed.
November 23, 2024
Unprompted review
Reply from Millets - Hitchin
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Purchased waterproofs and walking shoes
Purchased waterproofs and a pair of walking shoes today from Millets, Hitchin, for same price as their website. Staff were very helpful without being pushy. Thanks!
November 24, 2024
Unprompted review
Reply from Millets - Hitchin
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Excellent stock.
Excellent stock, great prices and discounts. Customer service very good.
November 22, 2024
Unprompted review
Reply from Millets - Hitchin
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Helpful and knowledgeable staff every…
Helpful and knowledgeable staff every time I go in to the Hitchin store, although also happy to leave you to browse without pestering, and the products are always good. I had the usual good service from Kit this time.
November 14, 2024
Unprompted review
Reply from Millets - Hitchin
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Reply from Millets - Hitchin
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Great bargains
I wanted a new coat. I came to Millets because I have purchased items here before & I know I can find a quality product. I was tempted into the store by the discounts. I found a lovely coat. Tamsin helped me with questions I had about the item & seemed very knowledgeable about the item I purchased. All in all a happy experience, would definitely shop here again.
November 16, 2024
Unprompted review
Reply from Millets - Hitchin
Hi,
Thanks for choosing to shop with us and thanks for your review.
Thanks again for your time,
Millets Customer Care Team
Got everything I wanted
Got everything I wanted , very friendly and helpful
November 14, 2024
Unprompted review
Reply from Millets - Hitchin
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Had a lovely experience today
Had a lovely experience today. The staff were polite and welcoming. Kit served me and was a lovely guy
November 12, 2024
Unprompted review
Reply from Millets - Hitchin
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Wanted some Gaiters for walking in very…
Wanted some Gaiters for walking in very wet conditions and I was assisted by Kirsi who found me three different types and helped me try them on to see which pair fitted the best. Very friendly staff and Kirsi couldn't do enough to help me find what I was looking for.
November 5, 2024
Unprompted review
Reply from Millets - Hitchin
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Kind and polite
Served in Hitchin by a lovely guy called Kit. He was helpful and polite. Made the experience so much nicer.
Thanks again Kit :)
November 11, 2024
Unprompted review
Reply from Millets - Hitchin
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Brilliant service
Brilliant service. I got some really good in person advice about the correct sleeping bag for my child
November 9, 2024
Unprompted review
Reply from Millets - Hitchin
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Great Store
Really helpful staff as always. I use this store quite often for outdoor wear
November 7, 2024
Unprompted review
Reply from Millets - Hitchin
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Great visit
Went into the Hitchin store today after seeing some camping chairs online. Had an excellent service from Tamsin who showed me to exactly what I was looking for. Was really nice to see the products rather than taking a chance online. Was really please I went in and had the face to face shopping experience. Thanks Tamsin.
November 7, 2024
Unprompted review
Reply from Millets - Hitchin
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Very helpful and knowledgable staff
Super helpful staff getting my son all sorted for a Scouts hiking weekend. Thanks to Tamsin for serving us today!
November 2, 2024
Unprompted review
Reply from Millets - Hitchin
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Needed to return a jacket as too big…
Needed to return a jacket as too big and was helped to find the right size by Tamsin. Great staff.
October 30, 2024
Unprompted review
Reply from Millets - Hitchin
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Thank you Simon!
Simon was very helpful and went the extra mile to try to find the product I was looking for.
October 29, 2024
Unprompted review
Reply from Millets - Hitchin
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
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