Richard and Jason were brilliant, very helpful. We are really disappointed that Millets in Ipswich is going, a great outdoor shop in town. Not sure why after 20+ years it is going rather than moving i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Another experience of good products and customer service in the high street with my recent purchase of Peter Storm Buxton waterproof walking shoes from Millets in Ipswich. I'm a fan of the Peter Storm... See more
Company replied
Went to Millets Ipswich today to pickup a few things for an upcoming work trip. Ended up buying a Eurohike 90L transit holdall which seemed much better quality than ones from other big outdoor stores.... See more
Company replied
I have been shopping for gloves for months as I suffer with reynards and in the last two weeks i have visited millets twice. I was served on both occasions by an incredible sales assistant who took so... See more
Company details
About Millets - Ipswich
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
14-16 Carr Street, IP4 1EJ, Ipswich, United Kingdom
- 01473 359797
5.0
Excellent
821 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really helpful staff
Really helpful staff. Needed some hiking socks and the ones I wanted came in sizes 6-8 or 9-11. Of course I’m an 8.5 … allowed me to try them on and then found a second pair of the 6-8s out back once I had decided what the best fit was
November 22, 2024
Unprompted review
Reply from Millets - Ipswich
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Friendly helpful staff
Whenever I use the Ipswich shop staff are always welcoming and helpful.Thank you again for keeping a shop on the high street when so many have left.
November 25, 2024
Unprompted review
Reply from Millets - Ipswich
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Excellent products and fantastic Black…
Excellent products and fantastic Black Friday prices. Excellent service knowledgeable and helpful !
November 26, 2024
Unprompted review
Reply from Millets - Ipswich
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Went to look for some walking boots
Went to look for some walking boots. All staff were very friendly and helpful. Jason gave me some good advice and was well informed about the product so was very happy to buy
November 26, 2024
Unprompted review
Reply from Millets - Ipswich
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Very helpful and importantly very…
Very helpful and importantly very knowledgeable staff! Highly recommended.
November 26, 2024
Unprompted review
Reply from Millets - Ipswich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great service from Rich in Ipswich
Great service from Rich in Ipswich, and a great product. Great idea to try shoes on at home and return them if there's an issue.
November 22, 2024
Unprompted review
Reply from Millets - Ipswich
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Very helpful…
Very helpful and gives us many good advice, I will come back again!
November 16, 2024
Unprompted review
Reply from Millets - Ipswich
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Knowledgeable staff
The young lady who helped me today (Chantelle) gave me some great advice on choosing walking shoes to suit my particular needs.
November 15, 2024
Unprompted review
Reply from Millets - Ipswich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
First walking boots.
Went to look for my first pair of walking boots, all the staff were approachable and friendly. Excellent advice and so came away very happy with my purchase.
Will be back again in the future.
Many thanks
November 2, 2024
Reply from Millets - Ipswich
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Impeccable service from the Ipswich branch
The Ipswich branch were incredibly helpful. I bought a Berghaus jacket on line but it was too small. I rang the Ipswich branch of Millets. They did not have a larger jackret in stock but suggested I bring in the one I had and they would return it and get me a new one which they did. Excellent service.
November 2, 2024
Unprompted review
Reply from Millets - Ipswich
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Great experience in Millets Ipswich
Great experience in Millets Ipswich. Went into store to buy a pair of winter gloves. Great service from very helpful and friendly staff. Good selection of products to choose from. Very pleased with gloves.
October 15, 2024
Unprompted review
Reply from Millets - Ipswich
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Just been to Millets for the first time…
Just been to Millets for the first time in years.
We are off to the Lakes next week and I needed some waterproofs.
The salesman, Rich, was very helpful. They had a very wide range at good prices. I was able to try them on and with the option to bring back if not happy then there’s nothing to dislike.
A great experience around.
November 1, 2024
Unprompted review
Reply from Millets - Ipswich
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Good customer service
Good customer service, competitive pricing and bluelight discount.
October 31, 2024
Unprompted review
Reply from Millets - Ipswich
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
So helpful again
So helpful again! So much invaluable advice for Duke of Edinburgh. Thanks for your expertise and taking time to go through the merits of different products.
October 21, 2024
Unprompted review
Reply from Millets - Ipswich
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Really good and helpful
October 16, 2024
Unprompted review
Reply from Millets - Ipswich
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Excellent service!
I have shopped here several times, and each time am impressed by the product options and the incredible service. Most recently, I was assisted by Jess, who was knowledgeable and patient with my questions, and went above and beyond to help me find what I needed within a reasonable budget. Definitely recommend this store for any outdoor gear!
October 13, 2024
Unprompted review
Reply from Millets - Ipswich
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Served by Chantelle
Served by Chantelle, very informative and pleasant. Knew all the answers to my questions and provided good recommendations.
October 10, 2024
Unprompted review
Reply from Millets - Ipswich
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Excellent Service
Excellent Service
So important to go to a store when buying shoes. Staff at Millets Ipswich are so knowledgeable and helpful. Will always go there for outdoor wear and shoes.
October 12, 2024
Unprompted review
Reply from Millets - Ipswich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Jess was very knowledgeable and…
Jess was very knowledgeable and helpful. Had the boots I needed.
October 7, 2024
Unprompted review
Reply from Millets - Ipswich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Perfect
The service i got from Richard in Millets, Ipswich, was second to none, friendly, very knowledgeable and extremely helpful. The products were just what I needed. Isabella on the till was just a warm and courteous.
I'll definitely be back.
10/10 Millets.
October 5, 2024
Unprompted review
Reply from Millets - Ipswich
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.