Extremely well located hiking/camping supply store if you live on the Wales/England border and love a good trek in the Forest of Dean and Brecon Beacons area. Great staff who were very informative and... See more
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I have just left the Monmouth branch of Millets where the courtesy and support I received was outstanding. Liz went out of her way to help me to return a package through UPS. The process was frustra... See more
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Zero star review (1 star minimum available!) for Millets Monmouth. Visited shop and got screamed and yelled at to leave for not wearing a mask - despite there being no requirement for one! Never hav... See more
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Excellent service with my order being ready for collection on the same day. The staff in the Monmouth store were great. The sandals I ordered are a second pair as I find them comfortable and supportiv... See more
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Company details
About Millets - Monmouth
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
21 Monnow Street, NP25 3EF, Monmouth, United Kingdom
- 01600 739187
4.9
Excellent
285 reviews
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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The lady was super helpful with helping…
The lady was super helpful with helping me get the correct size walking boots. Very helpful and friendly staff. Best millets I've been to.
December 7, 2022
Unprompted review
Reply from Millets - Monmouth
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Really helpful staff
November 25, 2022
Reply from Millets - Monmouth
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
An absolutely excellent experience
An absolutely excellent experience. Very helpful and knowledgeable staff; a great selection of quality products; and best of all highly competitive prices (and I have checked). I would not shop for outdoors goods anywhere else.
November 26, 2022
Unprompted review
Reply from Millets - Monmouth
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Excellent service and advice in store…
Excellent service and advice in store from Liz. Good price for shoes !
November 22, 2022
Unprompted review
Reply from Millets - Monmouth
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Reply from Millets - Monmouth
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great staff, found my perfect boots
After searching for a good pair of walking boots for months, l had a look at Millets online and discovered that they stock a great selection. I visited my nearest branch where a guy (sorry unsure on he's name) approached and was very helpful. He gave some great advice and after trying a few different types of boots on l found the perfect pair. Many thanks.
November 12, 2022
Unprompted review
Reply from Millets - Monmouth
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Reply from Millets - Monmouth
Hello,
Thank you for taking your time to leave us this amazing review!
I am delighted to hear that you are happy with the level of customer service that you have recieved by us.
We hope to see you shopping with us again soon.
Many thanks,
Araiz
Millets Online review team.
Excellent service at Millets Monmouth
Excellent service at Millets Monmouth. The Ladies in the store very knowledgeable and extremely helpful. Will certainly use again.
November 4, 2022
Unprompted review
Reply from Millets - Monmouth
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Polite,friendly,helpful and fast…
Polite,friendly,helpful and fast service.Always make an effort to help even if what you want is out of stock at the time.
October 18, 2022
Reply from Millets - Monmouth
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Good choice of branded goods at keen prices as
Spent over an hour deliberating over a new waterproof jacket for my daughter. Tried on lots and the assistant helped with comments and dug out the size we needed in the jacket we eventually bought. Patient, efficient service and even got an extra reduction at the till. Good choice of goods.
October 27, 2022
Unprompted review
Reply from Millets - Monmouth
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Incredibly helpful
Incredibly helpful, went out of their way to make us feel valued. Highly recommended!
October 26, 2022
Unprompted review
Reply from Millets - Monmouth
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Very friendly staff helps with difficult UPS package
I had a large and unique UPS package to drop here and the friendly staff helped to make sure I had all the documents I needed to get it to its destination and offered to setup a text notifcation for any update son it progress. Thank you very much, I'll be back when I need a new dogwalking jacket.
October 14, 2022
Unprompted review
Reply from Millets - Monmouth
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Great staff
I recently visited this store and had a very pleasant experience. The staff, Jess and Georgia were very knowledgeable about all of the products I was interested in and their customer service was great. I would definitely recommend visiting!
September 29, 2022
Unprompted review
Reply from Millets - Monmouth
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Fantastic service from Liz when we…
Fantastic service from Liz when we visited this store to purchase some walking boots. She was extremely knowledgeable and very helpful. My husband found the perfect pair of boots but sadly the ones I wanted were not available in my size. Liz has given me the contact no for the store and if they come in on the next delivery she is going to put them back for me! She is a credit to your store and we couldn’t have wished for better service - thank you!
September 6, 2022
Unprompted review
Reply from Millets - Monmouth
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Fantastic service as always staff…
Fantastic service as always staff always friendly and helpful
August 19, 2022
Unprompted review
Reply from Millets - Monmouth
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Very pleased with the Summer stock this…
Very pleased with the Summer stock this year, a great selection of chairs - bought two at a bargain price. Friendly service from Jessica, as always.
Support your local Millets!
August 19, 2022
Unprompted review
Reply from Millets - Monmouth
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Excellent customer service
Excellent customer service, friendly and well-mannerd staff
August 10, 2022
Unprompted review
Reply from Millets - Monmouth
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
fantastic customer service
fantastic customer service, friendly staff
August 10, 2022
Unprompted review
Reply from Millets - Monmouth
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
A very helpful service
A very helpful assistant checked stock and re-ordered a coat which came by post and no postage charge. Couldn't ask for better service. Many thanks
August 5, 2022
Unprompted review
Reply from Millets - Monmouth
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Brilliant service
Brilliant service. Had the boots that I was after at a reduced price. Assistant then reminded me to use my blue light card for more discount. Can’t grumble at that 👍
July 31, 2022
Unprompted review
Reply from Millets - Monmouth
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
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