Ruby was really helpful negotiating the sometimes confusing world of quality footwear. I must have tried 6 pairs which Ruby patient fetched for me. Ended up getting 2 pairs!! Brilliant service. Tha... See more
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Needed to return online purchase & exchange for different size. Phoned Millets Southend, they happily put the new size aside for me. All the staff were extremely friendly, helpful, efficient & had gr... See more
Company replied
Local store with lots of choice. Good prices and special offers. Staff are knowledgeable regarding things like breathability and waterproof products. Amy gave good advice in choosing some new walking... See more
Company replied
Always love visiting this shop! Great choice of outdoor clothing and accessories, with various brands and good prices. Staff are friendly and helpful. There’s a sale on now so got particularly good... See more
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Company details
About Millets - Southend
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
4/19 York Road, SS1 2BH, Southend, United Kingdom
- 01702 418316
4.9
Excellent
495 reviews
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Reply from Millets - Southend
Hi,
Thanks for your feedback.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Millets - Review
Shop is neat and clean, staff are helpful. They can be more proactive and provide more technical detail on products.
February 17, 2024
Unprompted review
Reply from Millets - Southend
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Local store with lots of choice
Local store with lots of choice. Good prices and special offers. Staff are knowledgeable regarding things like breathability and waterproof products. Amy gave good advice in choosing some new walking boots and was very patient whilst I tried to choose between several pairs.
February 11, 2024
Unprompted review
Reply from Millets - Southend
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Highly recommend
Had a great experience in millets Southend Stephen was very helpful and went out of his way to help us would highly recommend
February 10, 2024
Unprompted review
Reply from Millets - Southend
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Southend store
Southend store, always very helpful and polite staff.
February 9, 2024
Unprompted review
Reply from Millets - Southend
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Amazing service from moment I went into…
Amazing service from moment I went into store .josh was so helpful and professional .Will highly recommend to my fellow colleagues at Haven hospice
February 6, 2024
Unprompted review
Reply from Millets - Southend
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Amy was great and helped choose hiking…
Amy was great and helped choose hiking boots, gloves, socks.
February 4, 2024
Unprompted review
Reply from Millets - Southend
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Lovely
Lovely, helpful staff - Amy & Stephen. Great range of everything - including a kitchen sink! And a lift for wheelchairs.
February 4, 2024
Unprompted review
Reply from Millets - Southend
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Very helpful staff Noah in particular
Very helpful staff Noah in particular - well laid out store would recommend
February 3, 2024
Unprompted review
Reply from Millets - Southend
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
The shop staff were very knowledgable
The shop staff were very knowledgable . I was served by Lisa who helped greatly with the product .Josh also helped with recommendations for maintaining the stability of the product . Great service all round
February 2, 2024
Unprompted review
Reply from Millets - Southend
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Receipt number 00099-1-15126
Went to this store today, friendly staff, got exactly what we needed come away with 3 coats, very clean store
January 31, 2024
Unprompted review
Reply from Millets - Southend
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Reply from Millets - Southend
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Millets Customer Care Team
Great store
Great store. Josh was very helpful in helping us find the bags we needed.
January 29, 2024
Unprompted review
Reply from Millets - Southend
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Great customer service experience
Wanted to purchase some walking shoes/boots and popped into Millets today to try things on. Amy was extremely helpful and patient in helping me find the right pair of shoes for me. Also found a great jacket at a great price. Very happy with my purchases.
January 27, 2024
Unprompted review
Reply from Millets - Southend
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Reply from Millets - Southend
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
The team at Southend Millets
The team at Southend Millets, very knowledgeable, especially Noah.
Helped me decide what coat to purchase for what I needed! Thank you
January 27, 2024
Unprompted review
Reply from Millets - Southend
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Helpful staff
Sarah was lovely and took me through everything I needed to know
January 24, 2024
Unprompted review
Reply from Millets - Southend
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Knowledgeable friendly staff
I came to the Southend branch today and found Sarah was very knowledgeable about the all products discussed, I came in for some hiking boots for my upcoming trip to Macchu Picchu. I initially see some I liked the look of, however Sarah advised me to try on a Brasher boot, which was a lot more comfortable around the ankle. She also advised me on the right socks to buy, so I have purchased 1 pair to test and will most certainly be back for a few more pairs before my trip.
January 24, 2024
Unprompted review
Reply from Millets - Southend
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great service and advice
Josh our server was great. Brilliant choice of shoes and boots and great advice. We purchased 2 pairs of walking shoes and boots. Fantastic prices!
January 24, 2024
Unprompted review
Reply from Millets - Southend
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Amy was very helpful
Amy was very helpful, not pushy atall and genuinely listened to what I needed. Thank you I will definitely be returning 😀
January 20, 2024
Unprompted review
Reply from Millets - Southend
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
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