Millets - St Albans Reviews 

Super helpful, knowledgeable and friendly staff.
Zoe was great in helping me pick out the right waterproof from the range.
Will return!

Ben was extremely helpful and knowledgeable, he must have been back and forth half a dozen times bringing me different walking boots to try. I can highly recommend the Peter Storm boots that I bought.

Friendly, kind staff and a lovely little store, Jodie was very useful with helping us pick out some walking shoes.

Great shopping experience in St Albans today! Zoe was excellent and had great advice for us buying items for DoE. Highly recommended!

Always a very professional and friendly service. Got given in depth advice which helped me finding the right product for what I needed.

Really helpful and polite staff, gave us advice on rucksacks.

very nice guy who was very helpful in me choosing the most appropriate tent. good price, great service and will definitely consider millets for future dofe affairs- massive thanks to Ben :)

Good range of outdoors products and nice staff.

The staff in this shop, St.Albans branch, are really helpful. I needed a tent. I could not apply the code that I had online. I rang the shop. They put tent aside for me and applied 20% discount code when I collected it. Great service from Zoe & Charlotte.

Ben couldn't have been more helpful. I bought a few different products and he was there to answer all my questions. For example I felt I needed a walking pole but have never used one so I asked Ben. I feel confident now that I will use it properly. Also, because I bought some chairs and a small tent, I asked him if there was something that could help me carry them. He recommended a small trolley that is an ideal size for me. I would say that it's definitely best to go in to the shop and talk to someone who can advise you if you want to buy some outdoor equipment but need a bit of help. Much better than online.I got all my bargains and met a very friendly member of staff. Thanks Ben

‘Supervisor’ so unpleasant. Clearly irritated that we closed an open store room door to access merchandise hidden behind it. Very unhelpful regarding applying DofE discount - effectively refused to do so. Refused to give her name - clearly recognising she had been less than friendly or helpful. Won’t be returning. Shame, another assistant really helpful with choosing socks. Cotswold Outdoors over the road superb and no issue with DofE discount.

Dear Sir/Madam,
I would like to share my experience of shopping with my daughter at Millets today.
She has a trip at the end of the month and needed some walking boots and a warm waterproof jacket.
I was greeted by a friendly staff working there: a young lady and a man called Ben.
Both of them had a great product knowledge and expertise and patiently explained all benefits and features of different jackets and shoes of various brands on display. My daughter has tried a few different jackets but she decided to think about them until next week.
We have chosen a few pairs of different boots for my daughter to try on, which the young lady brought from the stock room for her.
After trying them on my daughter picked the one that she liked the most, which Ben has taken to the tills for us.
We had a lovely conversation at the till and left very happy with our purchase!
Both staff were really friendly and very helpful and a great credit to the company they work for.
We had a great experience and will definitely recommend to visit the store!

Ben has been extremely helpful in finding everything for a camping trip!

Visited to buy boots and gear for my son’s first hiking trip. Ben was incredibly knowledgeable, very helpful and friendly.
As a result, I have recommended all the other parents with sons on the trip go there to get their boots fitted, rucksack etc
Amazing service - is now my go to for outdoor gear!

Excellent customer service from Ben who really knew his stuff. Both kitted out with new walking/hiking shoes and very pleased with them

Ben was friendly, attentive & knowledgeable!

Martin was very helpful yesterday. We were shopping for a rucksack and waterproof jacket for my daughter for her D of E hike. Lots of useful advice. Found everything we needed.

I went in to ask advice about the care of a waterproof coat, the gentleman that served me was very knowledgeable, he talked me through the different products and how to use them. Just what I needed

Both Ben & Hal in your St Albans' Maltings' branch gave excellent service and advice. They were interested, knowledgeable, friendly and keen to help - AND they listened to what I was looking for, which is less common these days. Excellent, first-class service.