Very unhelpful member of staff. Not very friendly . Even though I had my receipt for the refund and had paid by apple pay contactless she insisted on seeing the physical card number !!! I even sho... See more
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See what reviewers are saying
Darren and Rob were super helpful in choosing the right pair of hiking boots and socks for my upcoming DofE gold. We didn’t feel rushed and had lots of time to try on different shoes. Darren gave us l... See more
Company replied
I went to Millets a few weeks ago to buy a pair of walking boots for a trip to Scotland and Jonathan was extremely helpful and attentive. Not only did he find the perfect pair of boots for me, but he... See more
Company replied
Went to buy some waterproof hiking boots and received extremely helpful assistance from Hal who talked me through various options. Really great and extremely happy with the boots I got in the end. A f... See more
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Company details
About Millets - St Albans
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
The Maltings Shopping Centre, AL1 3HL, St. Albans, United Kingdom
- 01727 223339
4.9
Excellent
276 reviews
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Great service from Rob this morning who…
Great service from Rob this morning who helped enormously with sorting out kit for a DofE expedition.
April 3, 2023
Unprompted review
Reply from Millets - St Albans
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Really friendly and helpful staff-…
Really friendly and helpful staff- nothing was too much trouble. Very knowledgable when asked for advice which is so important in an outdoor shop
March 30, 2023
Unprompted review
Reply from Millets - St Albans
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Excellent service
Excellent service from the very knowledgeable & friendly Ben who helped us with boots for my daughter’s Duke of Edinburgh award. Many thanks.
March 26, 2023
Unprompted review
Reply from Millets - St Albans
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
New jumpers.
New jumpers. I was asked if I needed any help in finding a suitable mid layer for my new jacket by one of the employees. A girl served me at the till and scanned in my three jumpers. All my jumpers were reasonably priced and folded neatly.
March 26, 2023
Unprompted review
Reply from Millets - St Albans
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Great experience at Millets
We had the most pleasant experience at Millets in St Albans thanks to the expertise of Ben, Max and Hal. We went in completely clueless about the kit required for our daughter’s DofE expedition. These guys couldn’t have been more helpful, from getting the right torch to getting the most suitable sleeping bag.
March 11, 2023
Unprompted review
Reply from Millets - St Albans
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Extremely helpful and friendly staff
Extremely helpful and friendly staff, very enthusiastic about his job with great energy
February 26, 2023
Unprompted review
Reply from Millets - St Albans
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Very helpful informative service
Very helpful informative service. They know their stuff!
February 25, 2023
Unprompted review
Reply from Millets - St Albans
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Friendly and helpful staff
Friendly and helpful staff. Also great flapjacks.
February 25, 2023
Unprompted review
Reply from Millets - St Albans
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Great helpful service by the team in St…
Great helpful service by the team in St Albans store
February 25, 2023
Unprompted review
Reply from Millets - St Albans
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Very friendly and helpful service.
February 19, 2023
Unprompted review
Reply from Millets - St Albans
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Helpful staff instore who offered to order my item for free delivery
Helpful staff instore who offered to arrange free delivery of the item I wanted in a colour they didn't have in stock.
The item arrived the following day which I consider to be first class service.
February 2, 2023
Reply from Millets - St Albans
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Excellent customer service from all the…
Excellent customer service from all the staff but a special shout out to Ben, who for a second time, was helpful and friendly. He knew exactly what stock was available even if it wasn’t on display, in our case rain ponchos.
The Maltings shop has definitely improved and carries a much greater range of good value outdoor products. It is certainly our go to shop in St Albans now for outdoor wear.
February 3, 2023
Unprompted review
Reply from Millets - St Albans
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Great assistant
Couldn’t get the item I wanted but staff were extremely helpful. Spoke with a young lady called Sam who did her utmost to assist me.
February 2, 2023
Unprompted review
Reply from Millets - St Albans
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Welcoming and helpful staff!
Purchased items from this store today, employees Ben and Hal were welcoming, helpful and positive! I enjoyed my experience, would shop there again, thanks a lot!
February 1, 2023
Unprompted review
Reply from Millets - St Albans
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Zoe was awesome
Zoe was awesome. Informed, polite, not over bearing.
January 28, 2023
Unprompted review
Reply from Millets - St Albans
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Rob was super helpful
Rob was super helpful
Can’t fault him at all
Brilliant shop brilliant service
January 27, 2023
Unprompted review
Reply from Millets - St Albans
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
I went to Millets a few weeks ago to…
I went to Millets a few weeks ago to buy a pair of walking boots for a trip to Scotland and Jonathan was extremely helpful and attentive. Not only did he find the perfect pair of boots for me, but he also made sure they were affordable. I don’t know what I would have done without my new boots in Scotland, they’re probably the most comfortable shoes I’ve ever had.
December 31, 2022
Unprompted review
Reply from Millets - St Albans
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Walking Boots at Milletts
I had very helpful and informed advice for purchasing walking boots today at Millets in St Albans. There was a good selection of boots available and a range of prices.
January 13, 2023
Unprompted review
Reply from Millets - St Albans
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Made a special trip to buy a specific…
Made a special trip to buy a specific walking boot, saw an alternative in the sale and asked Jonathan for advice. His technical assistance was honest, unbiased and very useful.
I left with a pair of boots I am most happy with.
January 11, 2023
Unprompted review
Reply from Millets - St Albans
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
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