I was served by Chloe at tunbridge wells. Really excellent service. She explained her knowledge of walking boots, socks and trousers and was exceptionally helpful when serving me. I felt my needs wer... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Served by Daisy on Saturday to buy some hiking boots. Really excellent customer service. Really knew her stuff. Knew all the differences between brands / models of boots. Made good recommendations, di... See more
Company replied
Brought a waterproof jacket on the 27th June, wore it the following Tuesday when it rained for about 25 mins and the colour had transferred onto a new white shirt underneath. Went straight up to store... See more
Company replied
Visited this shop previously and received great service. Visited today specifically for advice & guidance on walking boots and some other items required. Was served by Aria who was approachable, frie... See more
Company details
About Millets - Tunbridge Wells
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
3/7 Camden Road, TN1 2PS, Tunbridge Wells, United Kingdom
- 01892 574891
4.9
Excellent
483 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Millets - Tunbridge Wells
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent professional friendly service.
Excellent friendly, courteous and knowledgeable service from Aria.
Will definitely return again.
October 18, 2024
Unprompted review
Reply from Millets - Tunbridge Wells
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Aria gave me very good service
Aria gave me very good service and lots of advice about boots ( and how to keep them well maintained). Great range to try on, so I found something very suitable at a reasonable price.
October 15, 2024
Unprompted review
Reply from Millets - Tunbridge Wells
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Went to get new shoes
Went to get new hiking boots for the season, was recommended new trails and was given the name of a site for other trails by Aria, very good customer experience would go again.
October 15, 2024
Unprompted review
Reply from Millets - Tunbridge Wells
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Buying hiking boots, yuk
Buying hiking boots, not my favourite chore. Always go to Millets TW, for their expertise and seemingly endless patience and determination that you will leave with a pair of boots that's just right for you.
October 14, 2024
Unprompted review
Reply from Millets - Tunbridge Wells
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Fantastic Customer Service
Aria the store Manager at Tunbridge Wells was really helpful. I felt he had a really good understanding of the products available and went above and beyond.
October 12, 2024
Unprompted review
Reply from Millets - Tunbridge Wells
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Excellent service and advice from Aria…
Excellent service and advice from Aria this evening whilst purchasing walking boots. Many thanks.
October 8, 2024
Unprompted review
Reply from Millets - Tunbridge Wells
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Reply from Millets - Tunbridge Wells
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
I have been serv by Aria
I have been serv by Aria, and I have had an amazing experience, really helpful and happy to help with all questions, offering great advice and quality products definitely going back. 10 out of 5 :)
October 4, 2024
Unprompted review
Reply from Millets - Tunbridge Wells
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Very helpful and patient service by Aria
October 4, 2024
Unprompted review
Reply from Millets - Tunbridge Wells
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Good advice and good price.
September 18, 2024
Unprompted review
Reply from Millets - Tunbridge Wells
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Reply from Millets - Tunbridge Wells
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Excellent Customer Service
Bought a couple of things (inc waterproof walking shoes) plus returned something bought online and received excellent, friendly and helpful service (Jonah).
With my wife a couple of weeks ago and she also recd great service.
September 30, 2024
Unprompted review
Reply from Millets - Tunbridge Wells
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Great store and very helpful staff
Great store and very helpful staff. Aria helped me find the perfect shoes for the increasingly rainy days.
September 18, 2024
Unprompted review
Reply from Millets - Tunbridge Wells
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Wonderful customer service
Aria was very pleasant and really helpful - I went into the shop just as it was closing and despite this, he went into the store cupboard to get me what I was after.
September 18, 2024
Unprompted review
Reply from Millets - Tunbridge Wells
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Aria was very helpful and we left with…
Aria was very helpful and we left with the items we needed
Top customer service
September 18, 2024
Unprompted review
Reply from Millets - Tunbridge Wells
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Staff were so friendly and helpful
Staff were so friendly and helpful. Really knowledgeable too
September 15, 2024
Unprompted review
Reply from Millets - Tunbridge Wells
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Jonah was excellent
Jonah was excellent! Very informative and helpful and gave some great recommendations, thank you!
September 9, 2024
Unprompted review
Reply from Millets - Tunbridge Wells
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Reply from Millets - Tunbridge Wells
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Very happy customer
The customer service from Aria was excellent. He is knowledgeable professional, extremely helpful and friendly. The shop is stocked with a really good range of high quality products, across all price ranges. I was really happy with the experience. Thank you Millets Tunbridge Wells.
September 8, 2024
Unprompted review
Reply from Millets - Tunbridge Wells
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.