Ordering online fairly simple. Confirmation of order good. Did download app to see where order was but felt could have done something themselves. Order arrived at shop ok and within expected timescale... See more
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Great service (second to none) and knowledgable staff. I popped in to replace some hiking boots. I told the helpful assistant my requirements - and he knew what would work for me. I used them today o... See more
Company replied
Visited looking for walking shoes, young man who advised us was knowledgeable and very pleasant!
Company replied
I was needing a new pair of walking boots, called in at Millets, Whitehaven. What great service, loads to choose from. Nothing was too much trouble for the assistant, up and down bringing me all d... See more
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Company details
About Millets - Whitehaven
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
19/20 King Street, CA28 7LA, Whitehaven, United Kingdom
- 01946 760655
4.9
Excellent
568 reviews
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Quality product and a knowledgable team…
Quality product and a knowledgable team led by Adrian. Thank you
October 4, 2023
Unprompted review
Reply from Millets - Whitehaven
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Fabulous shopping experience
Fabulous friendly and knowledgeable staff, great selection of quality goods and prices, overall great shopping experience. Will definitely recommend to others and will shop here again - thank you 🙂
October 3, 2023
Unprompted review
Reply from Millets - Whitehaven
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Excellent friendly and helpful staff
September 27, 2023
Unprompted review
Reply from Millets - Whitehaven
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Excellent service off kind and knowledgeable staff
Excellent service off kind and knowledgeable staff especially Paul. Best Millets in the UK.
September 27, 2023
Unprompted review
Reply from Millets - Whitehaven
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great staff
Very helpful staff got more helpful advice than I'd bargained for.
September 27, 2023
Unprompted review
Reply from Millets - Whitehaven
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great service from the staff
Great service from the staff, knowledgable and friendly. Definitely an advantage compared to shopping online.
September 22, 2023
Unprompted review
Excellent service from friendly and…
Excellent service from friendly and knowledgeable staff member. Highly recommend this store
September 22, 2023
Unprompted review
Reply from Millets - Whitehaven
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent service the lad in the store…
Excellent service the lad in the store was realy helpful with advice on buying he’s a credit to the shop
September 22, 2023
Unprompted review
Reply from Millets - Whitehaven
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Very friendly customer service
Very friendly customer service. Great shop for our town.
September 18, 2023
Unprompted review
Reply from Millets - Whitehaven
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Staff are lovely
Staff are lovely! Very quick and helpful. They are always happy to help no matter how stupid a question!
September 16, 2023
Unprompted review
Reply from Millets - Whitehaven
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Very helpful
September 13, 2023
Unprompted review
Reply from Millets - Whitehaven
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Every time I come to this store the…
Every time I come to this store the staff are lovely, very polite and helpful, always a lovely experience
September 12, 2023
Unprompted review
Reply from Millets - Whitehaven
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Absolutely fantastic service
Absolutely fantastic service. I always enjoy shopping in this store, the staff are very knowledgeable and nothing is to much trouble for them. They go above and beyond to help.
September 9, 2023
Unprompted review
Reply from Millets - Whitehaven
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Amazing staff and a great range
Amazing staff and a great range. The staff were very helpful and if you need something and it isn't in store they will order it and sent to to your house with free postage.
September 3, 2023
Unprompted review
Reply from Millets - Whitehaven
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Super assistance fron Sean & Ethan
Super assistance fron Sean & Ethan. Ordered something in store for delivery to home. Process was explained clearly and all my questions answered. Just waiting for the item to arrive now.
September 2, 2023
Unprompted review
Reply from Millets - Whitehaven
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Good customer service from a real…
Good customer service from a real person not a self service till. Not pushy just cheerful and helpful.
Keep it up Millets
September 2, 2023
Unprompted review
Reply from Millets - Whitehaven
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Sean was extremely helpful and…
Sean was extremely helpful and knowledgeable in helping me pick shoes for a hike up Scafell Pike. Clearly he was very passionate about his job. Great service.
August 31, 2023
Unprompted review
Reply from Millets - Whitehaven
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Reply from Millets - Whitehaven
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Great staff
The staff are lovely. Very friendly , helpful and knowledgeable. Great shopping experience.
August 29, 2023
Unprompted review
Reply from Millets - Whitehaven
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Me and my son shop in here quite often
Me and my son shop in here quite often. All the staff are always friendly and welcoming and always happy to help. Service with a smile and that's very rare.
August 28, 2023
Unprompted review
Reply from Millets - Whitehaven
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
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