The store is closing down but that doesn’t stop the staff delivering exception customer service. Tracy was amazing at finding walking boots, socks and waterproof trousers quickly for my son who start... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sarah at Millets was so wonderful with helping us shop for my daughter's DofE kit list. She went through the list, and helped us choose the best options. She found the perfect hiking shoes! Honestly s... See more
Company replied
Excellent shop - helpful staff and a great range of products at decent prices for travel, camping and outdoor activities. Best place to get hiking shoes/boots in town.
Company replied
Edward was friendly and efficient and it was a pleasure to be served by someone who obviously enjoys his work. It is always a nice shopping experience to visit the Woking branch of Millets.
Company replied
Company details
About Millets - Woking
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
36 The Peacocks Centre, GU21 6GD, Woking, United Kingdom
- 01483 617512
4.9
Excellent
961 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Millets Wok
Leah was really helpful and friendly! Super speedy, thansk!
September 4, 2024
Unprompted review
Reply from Millets - Woking
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Amazing customer service by Kai…
Amazing customer service at the Woking Store. Kai is a very helpful lad, goes above and beyond to serve a customer.
I came the second time all the from Guildford. Definitely worth it
September 3, 2024
Unprompted review
Reply from Millets - Woking
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Good service.
Good, polite, friendly, helpful service by Kamilla. A nice choice of shoes and a wide range of prices.
August 28, 2024
Unprompted review
Reply from Millets - Woking
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Great Staff, great shop, good prices
I was looking for a small camping stove and was delighted by the selection available. Ended up buying a few items and was able to take out of packaging before purchase. Staff (Jo) was helpful, informative and very polite- making my shopping experience a pleasure
August 26, 2024
Unprompted review
Reply from Millets - Woking
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Helpful, friendly staff
We visited Millets, Woking today for a pair of walking shoes for my husband. Jo was friendly and helpful from the start. We bought the shoes and the rest of the staff in the shop were friendly too.
August 24, 2024
Unprompted review
Reply from Millets - Woking
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Shopping
Was there last Wednesday and the staff were excellent. Sarah helped me find the things I needed she is kind and very accommodating and even though it was busy on that day.
August 21, 2024
Unprompted review
Reply from Millets - Woking
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Great customer service
Great customer service in store, The item I wanted wasn’t available in store, so was ordered to my home. It arrived within 24 hours, which was fantastic.
Thank you so much
August 11, 2024
Reply from Millets - Woking
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Leah was super helpful yet again.
June 11, 2024
Unprompted review
Reply from Millets - Woking
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Helpful service and excellent products
August 9, 2024
Reply from Millets - Woking
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Great experience and friendly staff
Great experience and friendly staff, thank you Sarah, Leah
August 21, 2024
Unprompted review
Reply from Millets - Woking
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Leah the lady that helped me very…
Leah the lady that helped me very helpful and very cheerful
August 20, 2024
Unprompted review
Reply from Millets - Woking
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Sarah was very helpful and had good…
Sarah was very helpful and had good product knowledge.Thank you very much
August 19, 2024
Unprompted review
Reply from Millets - Woking
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
danny was so helpful and friendly!
danny was so helpful and friendly, full of advice and answered all my questions! good range in products and prices, easily found what i needed :) (also student discount’s a bonus!)
August 18, 2024
Unprompted review
Reply from Millets - Woking
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
I bought a pair of walking boots
I bought a pair of walking boots. Really good range in terms of technical design and price. Very attentive staff who were able to provide accurate and useful advice.
August 15, 2024
Unprompted review
Reply from Millets - Woking
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Kai was excellent.
Kai was excellent.
He asked if I needed help when I was browsing and when they did not have the correct size in stock he order it online for me.
Cheerful and professional.
August 7, 2024
Unprompted review
Reply from Millets - Woking
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Excellent helpful, kind and friendly service
Excellent kind and friendly
August 7, 2024
Unprompted review
Reply from Millets - Woking
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Sarah - provided excellent & knowledgeable customer service .
Sarah - provided excellent & knowledgeable customer service & guidance. Thank you
August 7, 2024
Unprompted review
Reply from Millets - Woking
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Super helpful staff
Kai within the Woking store was super helpful over the phone and in person when support me get new tent poles. He was very knowledgable, kind and did not make me feel overwhelmed!
August 9, 2024
Unprompted review
Reply from Millets - Woking
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Great customer service from Jo
Great customer service from Jo. She helped me select the right back pack for my forthcoming charity trek. Very patient and knowledgeable. Thanks
August 11, 2024
Unprompted review
Reply from Millets - Woking
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
I received great customer service and…
I received great customer service and advice from Kai, he helped me choose a sleeping bag and mat for an upcoming camping trip. Was really impressed, will be shopping at Millets again.
August 10, 2024
Unprompted review
Reply from Millets - Woking
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.