Millets - Woking Reviews 

961
TrustScore 5 out of 5

4.9

36 The Peacocks Centre, GU21 6GD Woking, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The store is closing down but that doesn’t stop the staff delivering exception customer service. Tracy was amazing at finding walking boots, socks and waterproof trousers quickly for my son who start... See more

Company replied

Rated 5 out of 5 stars

Sarah at Millets was so wonderful with helping us shop for my daughter's DofE kit list. She went through the list, and helped us choose the best options. She found the perfect hiking shoes! Honestly s... See more

Company replied

Rated 5 out of 5 stars

Excellent shop - helpful staff and a great range of products at decent prices for travel, camping and outdoor activities. Best place to get hiking shoes/boots in town.

Company replied

Rated 5 out of 5 stars

Edward was friendly and efficient and it was a pleasure to be served by someone who obviously enjoys his work. It is always a nice shopping experience to visit the Woking branch of Millets.

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Woking

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 36 The Peacocks Centre, GU21 6GD, Woking, United Kingdom

  • 01483 617512

4.9

Excellent

TrustScore 5 out of 5

961 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(961)

5,344 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great helpful and friendly staff

November 19, 2025
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Jo was fabulous

Jo was fabulous , we were looking at coats and Jo offered advice and help and directed to the actual coat we needed. Quickest most efficient shopping trip with my son in a long time. Thank you .

November 18, 2025
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Bought walking boots

Visited Woking store today to buy walking boots. Ali was very helpful and efficient. Happy to recommend.

November 6, 2025
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Liam was a brilliant help

We popped in on a Sunday to quickly browse the sales for bits and bobs for my son’s residential trip next week. Although it was minutes until closing, Liam was very welcoming, patient and helpful and even went into the stockroom in search of a coat size we needed. I live in London but I’ll definitely be back for a visit to Millets and Liam’s expertise the next time I’m in Woking.

November 2, 2025
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Rated 5 out of 5 stars

Super Star Service

Liam greeted me and my grandson with a smile and asked if help was needed. The music was irritating my grandsons ears(he is autistic) and Liam turned the music off on his own accord. Help was given to me to ensure a correct fit by letting me try another layer under the coat I was buying. Liam was very helpfull and I wish all people in a customer facing role were as polite, cheerful and accommodating.

October 31, 2025
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

Hannah really looked after me on Saturday morning, was patient with all my trying on and gave good advise. I had been into 3 other shoe shops that morning and left due to no service. Millets got my business due to Hannah’s excellent customer service.

October 25, 2025
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Very friendly

Very friendly, made us feel very welcome

October 25, 2025
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

guidance re boots

Expert advice & guidance re boots and waterproofing given by Sarah

October 24, 2025
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Very helpful and polite

Very helpful and polite. Would recommend.

October 11, 2025
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Liam was lovely and very informative

Liam was lovely and very informative

October 4, 2025
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Attentive service

Attentive service, polite and helpful staff, well informed advice

September 16, 2025
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Another successful visit

I always go to this store if I’m looking for outdoor items. Today I went for some new walking boots/shoes. I was undecided and Sarah was excellent giving advice and very patient! Sarah was very knowledgeable and friendly. Decided on Merrell shoe.

September 11, 2025
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Thanks to Sarah for great advise

Sarah provided great in depth advise on multiple camping items. I am much obliged and do recommend this shop for all out door activities.

September 5, 2025
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Hi we were served by Sarah who was very…

Hi we were served by Sarah who was very polite friendly she directed to the correct area for us to find the things we were looking for.

August 20, 2025
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

All the gear, with knowledgeable staff, 5 stars.

Well stocked and had the missing kit we needed for a weekend camping. Kamilla was excellent and helped us quickly find the right items, explaining the various options for each so we could choose the right ones for what we needed. Will definitely go there for anything we need in the future.

August 21, 2025
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Rated 5 out of 5 stars

Sarah

Sarah, from woking in peacock centre.
Absolutely wonderful woman, and helped me put with my recently broken boot.
Big thank you!

August 14, 2025
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Sarah was excellent

Sarah was excellent, she helped me with knowledge, care, respect & politeness to select a new pair of walking shoes. She has helped me previously at the Working store and again I was delighted. Thank you Sarah. Millets should be proud of her.

August 11, 2025
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Sarah did a great job guiding my…

Sarah did a great job guiding my children and I through the wolf of DoE and walking boots. Very experienced, helpful and patient!
Prices are affordable and the quality of the gear is great. I strongly recommend the store and thank you Sarah!

July 13, 2025
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Kamilla's real world experience was key.

Kamilla was really great. She lent her personal and associate real world experience to help us to an effortless decision. I'm so happy with my knew walking boots, I was getting blisters from my old ones. Great service, thanks so much Kamilla.

August 7, 2025
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

A friendly and helpful branch of…

A friendly and helpful branch of Millets, made so by Sarah, Kamila and Hannah. I went in to buy a tent and their expert knowledge helped me choose. Prices are matched with their website and better than Amazon. Personal service is so much better than the internet. Thank you and highly recommended.

August 4, 2025
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look