Millets - Woking Reviews 

961
TrustScore 5 out of 5

4.9

36 The Peacocks Centre, GU21 6GD Woking, GB


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Rated 5 out of 5 stars

The store is closing down but that doesn’t stop the staff delivering exception customer service. Tracy was amazing at finding walking boots, socks and waterproof trousers quickly for my son who start... See more

Company replied

Rated 5 out of 5 stars

Sarah at Millets was so wonderful with helping us shop for my daughter's DofE kit list. She went through the list, and helped us choose the best options. She found the perfect hiking shoes! Honestly s... See more

Company replied

Rated 5 out of 5 stars

Excellent shop - helpful staff and a great range of products at decent prices for travel, camping and outdoor activities. Best place to get hiking shoes/boots in town.

Company replied

Rated 5 out of 5 stars

Edward was friendly and efficient and it was a pleasure to be served by someone who obviously enjoys his work. It is always a nice shopping experience to visit the Woking branch of Millets.

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Woking

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 36 The Peacocks Centre, GU21 6GD, Woking, United Kingdom

  • 01483 617512

4.9

Excellent

TrustScore 5 out of 5

961 reviews

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4.9

All reviews

(961)

5,344 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent staff with great knowledge

The staff working at the Woking branch provide an excellent service. During my last visit, Kai, was extremely helpful, knowledgeable on all products which interested me, and he provided great customer service. I will definitely be back when I’m looking to buy other products.

March 6, 2025
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Knowledgeable and Friendly

I went in for new walking boots and Kai was very helpful with information about the different boots and their benefits, appreciating I've been happy with a particular brand in the past.

March 7, 2025
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Leah is an exceptionally good…

Leah is an exceptionally good salesperson! She understood my needs and financial limits and worked with me to find the perfect hiking boots!!

March 4, 2025
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service from Kai. Knowledgable and helpful, and we were also impressed with the next day delivery of boots that he ordered for us.

February 23, 2025
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Millets Customer Care Team

Rated 5 out of 5 stars

Served by Leah

Served by Leah. Very knowledgeable and helpful. Staff are very friendly.

March 1, 2025
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service

Staff member Leah was extremely helpful and gave amazing advice and insight. Absolutely great service

March 1, 2025
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Kai was amazingly helpful

Kai was amazingly helpful. My daughter has to try on a lot of shoes to find the right pair and he was knowledgable and patient.

February 23, 2025
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Sarah Is very service oriented and…

Sarah Is very service oriented and patient and gives really great advice. Great customer experience

February 13, 2025
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

I had a wonderful experience today at…

I had a wonderful experience today at the Woking branch of Millets. The young man who assisted me, Kai, was incredibly professional, courteous, and helpful. He greeted me with a friendly smile and was eager to help me find the right sleeping bag for my son. Although the one I initially wanted was too large, Kai suggested the perfect alternative, which was also on sale. I truly appreciate his assistance and the excellent customer service he provided. A big thank you to Kai for making my visit so enjoyable. Highly recommend!

G. Chandler

February 21, 2025
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Silver DoE advice from Kai

Went back and Kai helped us again with more equipment so my son can complete his silver DoE. Kai gave us options and reasons why to pick either options, highly recommend visiting the woking branch, as all staff are polite and very helpful.

February 20, 2025
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

We were brilliantly helped by Leah…

We were brilliantly helped by Leah today to get us ready for DofE in the most cost effective way possible. Thank you Leah!

February 19, 2025
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service from Leah

I went to Millets to find a pair of walking boots. I was helped by a very efficient sales assistant called Leah. Leah was very knowledgeable about the product ranges on offer and helped me with a couple of items I wanted to try. Throughout Leah was very polite, helpful and customer focussed. I don’t think there is anything else she could have done to make my visit any better. I walked away after buying a pair of Merrell walking boots for me and a polar chute as a gift for my wife.

February 8, 2025
Unprompted review
Rated 5 out of 5 stars

Walking Clothes

I came into the Woking store today looking for walking trousers. Sarah was extremely helpful, with me trying on different makes and sizes . Thank you Sarah .
I left with two pairs of trousers , two tops , I showerproof top, winter cloves, toe warmer and a pair of walking boots . Great service and thank you .
Kevin

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Walking boots - Woking Millets

Went in to Woking Millets for some new walking boots. Kai was incredibly helpful. He was very knowledgeable and patient while I asked lots of questions and tried lots of boots. I'm very happy with the boots I chose, thanks Kai!

January 23, 2025
Unprompted review

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