Dan in the Worthing branch this morning was simply amazing, so helpful indeed. He helped with judging the sizing of the shirt for my husband and suggested an additional perfect birthday gift for him.... See more
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It would be great if Millets would make sure that items listed as in stock at a particular store are actually in stock. A potentially wasted journey was rescued with the help of great staff, however... See more
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Popped into Millets today with my daughter as she prepares for her first camping trip, and we weren’t quite sure where to start. Shaun was absolutely fantastic; friendly, knowledgeable, and incredibly... See more
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Excellent, professional, friendly, polite service from Dan today. Made you feel welcomed and wanted to return to make further purchases. Well done Dan. Thank you.
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Company details
About Millets - Worthing
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
78 Montague Street, BN11 3HE, Worthing, United Kingdom
- 01903 256162
4.9
Excellent
1K reviews
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Very welcoming, friendly and helpfull staff
Very friendly and helpfull staff but, more importantly, a great and genuinely welcoming experience. I will definitely visit again.
May 13, 2025
Unprompted review
Reply from Millets - Worthing
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Millets DOE offers, thanks Mason!
We went in for a rucksack for a DOE expedition, and the young shop assistant who helped us went over and beyond to help us, without being at all pushy on the sale. We came away with a great deal on a rucksack and a head torch.
Mason was brilliant, we could not have asked for better help, and as he himself had done all the DOE expeditions his advice was invaluable. Thank you for your time, and Millets, thank you for the great offers on the equipment.
Worthing 10/05/25
May 10, 2025
Unprompted review
Reply from Millets - Worthing
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Great help from Ellie
Great help from Ellie, who ordered my shoes and got me a 20% discount
April 21, 2025
Unprompted review
Reply from Millets - Worthing
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Millets Customer Care Team
Brasher boots
Got my walking boots from there. With the invaluable help of lily. She was ever so helpful and so knowable!! She defiantly knows her stuff- told me how to take care of my boots in order to make them last longer.
May 5, 2025
Unprompted review
Reply from Millets - Worthing
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Knowledgeable, friendly staff, trustworthy products
Always friendly and helpful staff in Millets. Worthing and in most Millets stores actually. Today I was served by Lily. Usually pop in when something I need and often buy something else useful also. This time it is for my next camping trip.
Sorry the Millets brand is under threat. Such a shame. Staff are knowledgeable (very important to me), motivated, keen to help you find the right item for you.
May 5, 2025
Unprompted review
Reply from Millets - Worthing
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Reply from Millets - Worthing
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Brasher walking boots
I bought Brasher walking boots in the sale. Mason & Lily were very knowledgeable and helpful
April 25, 2025
Unprompted review
Reply from Millets - Worthing
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great staff.
Great staff.
Visited Millets and was very impressed by the two young members of staff. Welcomed us and our dog. Found exactly what we were looking for. Knowledgable and helpful.
Product bought was good price.
April 23, 2025
Unprompted review
Reply from Millets - Worthing
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
The item i wanted the shop didn't have…
The item i wanted the shop didn't have my size, but the assistant was very helpful and ordered it online for me and it was cheaper online!
April 19, 2025
Unprompted review
Reply from Millets - Worthing
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Knowledgeable advice from staff member.
Visited today. Mason was extremely helpful as we were buying items for my daughter’s DofE trip. His advice was gratefully received and he was able to advise what was best for our first venture to do the Bronze trip. What a knowledgeable young man you have working for you. A credit to your store.
April 9, 2025
Unprompted review
Reply from Millets - Worthing
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
My son needed lots of gear for his Duke…
My son needed lots of gear for his Duke of Edinburgh award, Mason at worthing was absolutely brilliant with lots of knowledge and advice
Which was much appreciated
April 8, 2025
Unprompted review
Reply from Millets - Worthing
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Really great service
Really great service - went in to pick up some kit for an upcoming DofE expedition. Assistant (Clerk 9/5) gave up a big chunk of time to help us out and talk through the options available considering our needs and budget. Can’t thank them enough - made the whole thing quick and pain free.
April 5, 2025
Unprompted review
Reply from Millets - Worthing
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Nice quick efficient service
Nice quick efficient service
Friendly staff
Helpful all round
April 5, 2025
Unprompted review
Reply from Millets - Worthing
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
I was served by Ellie today
I was served by Ellie today. She was very knowledgeable and polite. Excellent service
March 31, 2025
Unprompted review
Reply from Millets - Worthing
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Reply from Millets - Worthing
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Millets in Worthing provided an…
Millets in Worthing provided an excellent service when I was buying walking boots. Ellie was knowledgeable about which were vegan and waterproof. Extremely helpful.
March 23, 2025
Unprompted review
Reply from Millets - Worthing
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Reply from Millets - Worthing
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Really helpful nothing seemed to be to…
Really helpful nothing seemed to be to much trouble
March 22, 2025
Unprompted review
Reply from Millets - Worthing
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Excellent outdoor store
Excellent outdoor store with helpful staff, especially Ellie!
March 10, 2025
Unprompted review
Reply from Millets - Worthing
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Great customer service and amazing…
Great customer service and amazing savings on the winter collection! Recommend!
March 9, 2025
Unprompted review
Reply from Millets - Worthing
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
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