Got an absolutely beautiful single bed with drawers underneath and was surprised at how good the quality of the wood was! I've been sleeping soundly ever since I've assembled it and my bedroom feels... See more
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Review summary
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Glad I went for this bed rather than another retailer. It was more expensive but its really good quality. Communication from Josie was brilliant. Paying for assembly was worth every penny. It only too... See more
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An excellent service and communication provided by both customer servicers and delivery. The bed is excellent and sturdy and my daughter loves it. Its also a great space saver and worth the money. The... See more
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Honestly the best bed very sturdy and you can just tell its really good quality i was looking at wooden beds and they all seemed flimsy. Im so glad i decided to spend the extra on this bed My daugher... See more
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Company details
About Millie & Jones
Written by the company
Millie & Jones is a family-run business dedicated to supplying thoughtfully designed beds for children, teenagers, and growing families. We focus on quality craftsmanship and practical design to create stylish sleeping spaces that work effortlessly for everyday life.
While we specialise in beds for kids and teens, our collection also includes guest beds, daybeds, storage beds, and versatile designs suitable for all ages, because comfort, functionality, and good design shouldn’t have an age limit.
Our carefully curated range features bunk beds, loft beds, cabin beds, and traditional bed frames with integrated storage, all selected with durability, functionality, and timeless style in mind. Every product is supplied by trusted manufacturers and supported by manufacturer-backed guarantees for added reassurance.
At Millie & Jones, customer experience sits at the heart of everything we do. From our secure, easy-to-use website and trusted payment options to our friendly, knowledgeable support team, we aim to make every step of your shopping journey simple and enjoyable. As a small family business, we take pride in offering a personal approach and building long-term trust with the families we serve.
While we specialise in beds for kids and teens, our collection also includes guest beds, daybeds, storage beds, and versatile designs suitable for all ages, because comfort, functionality, and good design shouldn’t have an age limit.
Our carefully curated range features bunk beds, loft beds, cabin beds, and traditional bed frames with integrated storage, all selected with durability, functionality, and timeless style in mind. Every product is supplied by trusted manufacturers and supported by manufacturer-backed guarantees for added reassurance.
At Millie & Jones, customer experience sits at the heart of everything we do. From our secure, easy-to-use website and trusted payment options to our friendly, knowledgeable support team, we aim to make every step of your shopping journey simple and enjoyable. As a small family business, we take pride in offering a personal approach and building long-term trust with the families we serve.
Customer service you can rely on
Written by the company
- From our family to yours
- We take pride in our exceptional customer service. As our family business has grown, we’ve ensured that prioritising our customers remains at the heart of everything we do.
Free Delivery On All Orders
Flexible Delivery Options
We offer free delivery on all orders, giving you the flexibility to choose what works best for you. Need your order quickly? Next working day delivery is available at no extra cost. Prefer to schedule a convenient time? You can select a flexible delivery date that suits you. Once your order is confirmed, you'll receive updates via text and email, including a 3-hour delivery slot, followed by a call 60 minutes before arrival to ensure a smooth and hassle-free experience. 🚚✨
Contact info
Hemel Hempstead, United Kingdom
- 020 8264 0042
- support@millieandjones.co.uk
- www.millieandjones.co.uk
Seasonal Sale Up To 50% OFF!
4.5
Excellent
263 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Very pleased with the purchase
Very pleased with the purchase , great quality , and prompt delivery.
October 6, 2026
Reply from Millie & Jones
Hi Chris,
Thank you so much for your review and for choosing to shop with us again!
We hope you’re enjoying your new mattress and we are really pleased you had another great experience with us. Have a lovely day!
Warm Regards,
Millie and Jones Team
Misleading product
Misleading product, don't trus the picture you see on the website.
October 6, 2026
Unprompted review
Reply from Millie & Jones
Hi Gee,
We're sorry the handles on your bed were different from those in our photos. The manufacturer hadn't told us about the change, and we've now updated our images to show the handles exactly as supplied.
Kindest regards,
Millie & Jones Family Team
Top notch company
My experience of dealing with this company was exceptional. I would not hesitate to recommend the company and their excellent customer services. The ability to use their WhatsApp facility was most useful and all my queries were actioned immediately or within a few minutes.
Even when we hit a small snag regarding my requirement of next delivery this company went over and above to meet my request of delivery as best they could within my time frame.
Top notch company I will definitely use them again and recommend them to family and friends.
Many many thanks.
September 23, 2026
Reply from Millie & Jones
Hi Alyson,
Thank you so much for such a kind review. We’re so pleased to hear that you had such a great experience with us and that our team was able to help throughout your order.
It really means a lot to us that you would recommend Millie and Jones to your family and friends. Thank you for planting a tree with your order!
Many Thanks,
Millie and Jones :)
I wouldn’t hesitate to recommend Millie…
I wouldn’t hesitate to recommend Millie and Jones! Ordering was easy with a great choice of products, delivery was on time and customer service was exceptional!
July 28, 2026
Reply from Millie & Jones
Hi Karen,
Thank you so much for your lovely review!
We’re so pleased to hear you had such a great experience with us from start to finish. We hope you’re enjoying your new bed, and if you ever need anything, please don’t hesitate to get in touch!
Many thanks,
M&J :)
I’ve had a great experience with…
I’ve had a great experience with Millie&Jones when I bought a bunkbed for my daughter from them. The bed quality was excellent and when I had a small issue with one part- they sent replacement straight away. I’ve already recommended them to my friends who are looking for kids beds too. Highly recommended
September 3, 2026
Unprompted review
Reply from Millie & Jones
Hi,
Thank you so much for taking the time to leave a review!
We’re so pleased to hear that you’re happy with your daughter’s new bunk bed and that we were able to quickly resolve the issue with the replacement part.
We really appreciate you recommending us to your friends, and we hope they enjoy their experience with us just as much!
From,
Millie and Jones
The delivery date changes and although…
The delivery date changes and although the company gave a refund of 30.00 it was still inconvenient.
September 3, 2026
Reply from Millie & Jones
Hi Matthew,
Thanks for taking the time to leave feedback, and I'm sorry the timing didn't work out how you'd hoped.
Your order had items from multiple suppliers, which does make things more complicated. Some items could be booked for a set date, which is why you were able to choose your date for those. The other bed works differently - it has a 4 to 14 working day timeframe because that supplier plans deliveries by area and confirms the date with the customer directly. You'll find this on each product page.
We also managed to get the assembly moved onto the same slot when you asked for it afterwards, which usually isn't possible once a route has been planned.
Not the smoothest order, and I understand why it was frustrating. We hope your son is enjoying the bed.
Kindest regards,
Millie & Jones
Really great service
Really great service. Responsive to
WhatsApp messages and delivered as forecast. Having a two hour delivery window was really useful for us too.
August 29, 2026
Reply from Millie & Jones
Hi John,
We’re so pleased to hear that you had a great experience with us and found both our WhatsApp service and the delivery time slot helpful. We know how useful it is to have a clear delivery window so you can plan your day around it!
We hope you continue to enjoy your new purchase :)
From,
M&J
Very good product expertly assembled…
Very good product expertly assembled with great customer service
August 25, 2026
Reply from Millie & Jones
HI Maurice,
Thank you for your review! We are so pleased you enjoyed your experience with us, if you need anything please let us know :)
Many thanks,
Millie and Jones
Tricky delivery
Had some issue with furniture delivery dates: The website allows to select dates that the courier company later said they cannot do because they are in the area only every 2-3 weeks.
Long story short Josie from Millie & Jones has helped arrange alternatives helped me out. So dealt well with the challenge and I'm pleased overall.
August 14, 2026
Reply from Millie & Jones
Hi Adrian,
Thanks for taking the time to write this, and I'm sorry the delivery side caused confusion.
You'd ordered from a few of our different suppliers, and they each run their own delivery networks. Some can commit to a specific date at checkout, others deliver to each area on a rota, which is where the dates you'd chosen came unstuck.
We've actually changed how this works since your order, so it's much clearer now which items can be booked for a set day and which will be confirmed separately. Your experience is part of the reason we looked at it, so thank you for that.
Really glad Josie got it sorted for you, and thanks for being patient with her while she worked through it.
Hope everything's settled in well now.
Warm regards,
Millie & Jones
P.s thank you for planting a tree with your order!
Great experience with Millie & Jones
Great experience with Millie & Jones! Ordered a mid-sleeper for my son and Josie was so helpful from start to finish. She kept me updated with the delivery schedule and provided quick assistance when we had a small issue following set-up of the bed. The delivery itself was really good and I recommend the additional building service offered.
Thank you so much Josie and team, really appreciate your help!
Sophie
August 21, 2026
Unprompted review
Reply from Millie & Jones
Hi Sophie,
Thank you, this really made our morning. We will make sure Josie sees it.
Glad the assembly service was worth it too, those beds are a proper job to put together and it's much nicer to have it done for you.
Hope your son is enjoying it, and do give us a shout if you need anything.
Thanks again,
Millie & Jones
Fantastic service from Millie & Jones…
Fantastic service from Millie & Jones at keeping us updated on the delivery. The bed is a new model. It's really robust and we're really happy with the quality - I would say it is definitely more of a grey colour than a cashmere/ beige which was difficult to know when ordering as a new item that had no reviews! I will add some pictures! Aside from the colour the bed is great though and happy we went with it as our girls (6 and 4) love the shelves for all their treasures and books. It is higher than some others we had looked at but gives the lower bunk a lot of room which is great and means an adult can still read stories underneath! I've ended up sleeping on the bottom bunk a couple of times and it feels really strong compared to their old beds!
July 20, 2026
Unprompted review
Reply from Millie & Jones
Hi Annabel,
Thank you for such a lovely review! We absolutely love the new Cashmere range, so it's wonderful to hear that your girls love their new bed too.
Colours can sometimes appear slightly different on a screen compared to how they look in real life, but we always try to get it as accurate as possible. We really appreciate your feedback and will definitely take it into account.
Please let us know if you ever need anything :)
From,
Millie and Jones
We absolutely love this bed
We absolutely love this bed and the whole experience has been perfect. I had a few questions before I purchased the bed, I used the WhatsApp contact method and received a reply immediately (even out of hours). I purchased the bed and paid for the installation. The bed arrived exactly on time the week after and the bed was expertly put up quickly and all rubbish removed. The bed is sturdy and sleek with no sharp edges or risk of splinters. The beds are spacious and the mattresses are so comfy. My boys slept well from the first night. Wouldn’t change a single thing about the bed or the experience so far. Would definitely recommend
August 2, 2026
Unprompted review
Reply from Millie & Jones
Hi Emily,
This was wonderful to read, thank you! We're so happy to hear you had such a great experience with us. Our WhatsApp service is new, so it's fantastic to know that you found it helpful. Most importantly, we're so pleased you're happy with your purchase and thank you for recommending us!
Kind Regards,
Millie & Jones
Fantastic bed for the kids with plenty…
Fantastic bed for the kids with plenty of storage
August 2, 2026
Unprompted review
Reply from Millie & Jones
Hi Lee,
Thank you so much for your review! Storage is something we really value with the beds we sell, so it's great to know you're making the most of it!
From,
Millie & Jones
Not great!
The headboard has damage and looks like it’s been repaired with filler and some of the slats barely cross the frame. We luckily hired someone to help out it together as it is not straight forward.
August 1, 2026
Reply from Millie & Jones
Hi,
We've just picked up your email and this is a simple fix. A brand new replacement panel will be ordered from the supplier first thing tomorrow morning and we'll come straight back to you with a date.
This is a rare one, but when it does happen we fix it. We're a small family business and that's simply how we do things.
Kind regards,
Millie & Jones
Amazing experience
Amazing experience! Straightforward, high quality, easy to put together! Our daughter loves her new bed!!
July 29, 2026
Reply from Millie & Jones
Hi Carl,
Thank you for your feedback! We hope your daughter continues to love her new bed and we are so happy you had a great experience with us! :)
Thank you,
Millie and Jones
The grandchildren love the tam tam bunk…
The grandchildren love the tam tam bunk beds as they can put all their ‘things’ on the little shelves.
Would have been a 5 star rating if delivery had been quicker. However, the beds were delivered and assembled on the day the grandchildren arrived. Just needed to be ready with the bedding to have them ready on time.
July 28, 2026
Reply from Millie & Jones
Hi Kathleen,
We are so pleased your grandchildren love their new bed, the shelving is great on the tam tam! We are pleased the delivery was in time for their arrival.
Many thanks,
Millie and Jones
Reply from Millie & Jones
Hi Claire,
Thank you for your review, we hope you continue to love the bed! :)
Kind Regards,
M&J
We just put the bed up
We just put the bed up, it is a nice bed, good storage but a very big minus for the way the drawers and the wardrobe doors are dragging on the floor/carpet. We are currently looking for a solution for this as it's very difficult to use.
I loved the design but this has now changed my opinion completely :(
July 23, 2026
Reply from Millie & Jones
Hi Elena,
Thank you for your review. We're sorry to hear you've experienced this issue.
We've just sent you an email with some guidance, as this is usually a simple assembly adjustment that can be resolved.
If you need any further help, please don't hesitate to get in touch, we're always happy to assist and will do everything we can to get this sorted for you. 😊
Amazing bunk bed
Amazing bunk bed, my children love it. Definitely worth paying for assembly. Although it took a while to receive the bed, the customer service was incredible. A really beautiful bed from a really lovely company. Thank you
July 23, 2026
Reply from Millie & Jones
Hi Alex,
We’re so pleased to hear that you had such a great experience with us and most importantly, that your children love their new bed!
Thank you so much for your kind feedback!
Thank you,
Millie and Jones
I bought the Hugo triple bunk beds…
I bought the Hugo triple bunk beds .absolute quality, British made everything was packed well with great instructions. All the fixings were separate and vacuumed sealed, I have never seen this before. I also got the mattresses. Now to the customer services, Harry from the start was brilliant, nothing was to much troto him and everything was exsplained clearly. This took me just over 3 hours to put together after i had travelled 150 miles home from work, so not bad I just plodded along. I would definitely buy again from these guys. Also I would recommend if we’re putting it together yourself, definitely use an impact gun it saves a lot of time.
July 17, 2026
Unprompted review
Reply from Millie & Jones
Hi Mark,
Thank you so much for taking the time to leave such a detailed review!
We love reading feedback like this and are so pleased to hear that you're happy with your purchase and that Harry was so helpful throughout your experience. Thank you again for choosing Millie and Jones! :)
Kind Regards,
Millie and Jones
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