Minemega Reviews 

242
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 176 reviews, reviewers overwhelmingly had a great experience with this company, expressing deep satisfaction with their purchases. Customers frequently praise the beautiful craftsmanship, exquisite details, and exceptionally high quality of the personalised items available. Consumers often mention that these unique products make wonderful presents and always arrive safely packaged in lovely gift boxes. People also highlight the prompt shipping and the helpful service provided by the dedicated seller. However, some customers also noted serious issues with delayed shipments or missing orders that caused considerable frustration. A few reviewers experienced minor product flaws, unhelpful communication, or found that delivery simply took much longer than initially expected.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items like personalized spoons and... See more

Quality

Reviewers express great satisfaction regarding the product quality, highlighting that items are beautifully... See more

Delivery service

Customers report positive experiences with delivery_service, highlighting prompt arrival times and excellent... See more

Order

People report positive experiences with order, highlighting that the process is simple and easy to navigate.... See more

Service

Users describe positive interactions with service, praising the excellent workmanship, fair pricing, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased a very sweet and well crafted key chain for my dog’s groomer. It has the cutest grooming themed charms - scissors, hair dryer with a fun n quirky card. I had a query about the int... See more

Rated 5 out of 5 stars

A delightful gift that I'm certain my hairdresser will love as it's a little bit different and I hope shows how much I appreciate him. I'm in the UK and the delivery was pretty swift given it's mad... See more

Rated 5 out of 5 stars

You always worry buying off sites you don’t know, but there might be a slight wait (not next day) as it’s made by hand - but worth that wait! I ordered a Christmas tree ornament - it’s absolutely bea... See more

Rated 5 out of 5 stars

The hair stylist snowflake is so original! I am gifting the two I got to my stylist and my bf’s daughter who just completed cosmetology school. I am so excited to see their reactions! I also love how... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

242 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(242)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I would give it 0 if the option was…

I would give it 0 if the option was there! I left a negative review and was asked to submit evidence of my emails and order, which I did, but alas no response or refund! Absolutely awful service and I still don’t have the item I paid for. Total rip off.
**** I HAVE EMAILED YOU THE INFORMATION AS REQUESTED, A REPLY WOULD BE APPRECIATED AS TO DATE YOU HAVE IGNORED ME, UNLESS YOU CAN EVIDENCE YOUR PREVIOUS REPLY****
THANK YOU FOR REFUNDING MY PAYMENT OF 15/09/25, I HAVE NOW RECEIVED THE REIMBURSEMENT.

December 12, 2025
Unprompted review
Minemega logo

Reply from Minemega

This is now the second time you have posted a public review making serious accusations against our company.

As stated in our previous reply, we conducted a full internal check of:

• Our order records
• Payment processor records
• Email inbox (including spam and archived folders)

We have no order, no payment, and no verified correspondence under your name or details.

You state that you “submitted evidence,” yet no such documentation has been received by us through any official support channel. If a legitimate order exists, it will have:

• A MineMega order number
• A payment transaction reference
• A confirmation email from our official domain

Without verifiable order details, your claims remain unsupported.

MineMega takes genuine customer issues extremely seriously and we resolve legitimate cases promptly and professionally. However, repeated public allegations without proof constitute reputational harm.

If this is a genuine matter, you are required to provide:

Your official MineMega order number

The exact email address used at checkout

Proof of payment (transaction ID and payment provider)

Failure to provide verifiable evidence while continuing to publish damaging statements will result in this matter being referred to our legal department for review.

We remain open to resolving legitimate cases immediately upon receipt of proper documentation.

MineMega Support Team

Rated 3 out of 5 stars

Great response

After some initial problems, the response from the vendor has been faultless. Item arrived, well packaged, however, there is a minor flaw in the glass, which as its a christmas present is disappointing. However, this is being dealt with.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

A gift my hairdresser will surely love!

A delightful gift that I'm certain my hairdresser will love as it's a little bit different and I hope shows how much I appreciate him.
I'm in the UK and the delivery was pretty swift given it's made in the USA.
This company is so similar to the small, creative businesses that we have here in the UK so it's nice to support them from 'across the pond'.
Lovely 'after sales' message from the founder too:-)

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Gift

It was perfect just what i wanted i am sure my hair dresser will love it
it was a good size not too big and not too small
It took a wee bit longer than I thought for it to be delivered so next time I will be sure to order in advance also I received lovely feed back from the seller special wee touch too

December 2, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid - dodgy website, bad company

Sent the wrong item twice and don’t replied to any contact. Online communication doesn’t work. No reply to emails. Don’t waste your money - avoid.

December 6, 2025
Unprompted review
Minemega logo

Reply from Minemega

I’m really sorry to hear you felt let down, and I just saw the email you sent yesterday , during the day I’m in the workshop making orders with my small team, and I answer all customer messages myself in the evenings. I’m sorry I didn’t get back to you within a few hours.

I’ve had another careful look through both of your orders, and now I understand what happened.

From your email and the photo you shared, I can see that the design you meant to order was the “Walk With You in the Rain” heart.
However, on both of your orders, the design that was actually selected at checkout was “A Friend Is Mine.” That is also the item shown in the confirmation emails you would have received right after each order was placed, and it’s the one we prepared and shipped both times.

It looks like the issue happened during the ordering process , the wrong design was clicked before checkout was completed. These things genuinely do happen, and I don’t want you to feel bad about it at all.

If you’d like to exchange the item for the “Walk With You in the Rain” design, just send me one more quick email so I can confirm your current delivery address. Once I have that, I’ll arrange the exchange right away.

I never want anyone to feel ignored or disappointed. Thank you for giving me the chance to make this right , I’m here to help

Rated 5 out of 5 stars

Well packaged

Well packaged, exactly as described and very good communication

December 4, 2025
Unprompted review
Minemega logo

Reply from Minemega

Thank you so much for your kindly review :)

Rated 5 out of 5 stars

I ordered a dog groomers Christmas…

I ordered a dog groomers Christmas ornament , and received it promptly, and I am very pleased with the product! I would definitely order again from this company! Ease of placing the order, prompt service too! My groomer will love this gift from my pup! Jank

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect gift

I love this hairdresser ornament! It's a gift for a hairdresser obviously. It's so well made & it's not too sparkly or glitzy which is good as it will suit the recipient better that way. I was really impressed with how well it was packaged too. It was packaged with great care & attention & a lovely note.
This is the perfect gift for anyone who cuts hair! Highly recommended seller. Thank you.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Unique Creative Decoration

I bought the decoration as a Christmas gift for my hairdresser (she loved it!). The decoration is good quality and came nicely wrapped in festive tissue paper in an appropriately-sized recyclable cardboard box.

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

I recently purchased a very sweet and…

I recently purchased a very sweet and well crafted key chain for my dog’s groomer. It has the cutest grooming themed charms - scissors, hair dryer with a fun n quirky card. I had a query about the international packing and I received such warm, reassuring, personal and prompt response from the seller, Dede. I will definitely be ordering from MineMega again and again 🥰

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Something different.....

I bought the dog groomer's appreciation ornament, as I wanted to get something different and this hit the spot. It was so beautifully wrapped in the packaging it arrived. I am looking forward to seeing her reaction to this gift.

November 28, 2025
Unprompted review

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