Extremely disappointing delivery experience – poor customer service
I had a very frustrating experience with Mini A Ture’s delivery service. I ordered several items and the delivery was handled by Cargus, which turned out to be a disaster. I finally got the parce 3 days later after having to drive two hours back and forth to another town.
After a failed initial delivery attempt, I redirected the package to a nearby Cargus pick-up point, for which I received a confirmation email.
When I went to collect the parcel, it wasn’t there. The next day, I was notified that the package was sent to a completely different town – far from where I live – and I was expected to drive two hours back and forth to pick it up, at my own expense.
I reached out to Mini A Ture to resolve the issue, but instead of taking responsibility or offering real support, they simply deflected the blame onto the courier. I made it clear that I ordered the service from Mini A Ture, not Cargus, and I shouldn’t have to deal with an incompetent company myself.
This experience has made me reconsider ordering from them again. A premium children’s brand should offer premium customer service – unfortunately, that was not the case.
Reply from MINI A TURE
Dear Ancuta,
Thank you for taking the time to share your experience, although we are truly sorry to read about the frustration you’ve faced.
We completely understand how disappointing it is when a delivery does not go as expected.
Please know that we did everything within our reach to assist you once you reached out. We immediately contacted DHL to investigate the situation and pushed for a resolution. Unfortunately, despite our efforts, the delivery process did not meet the standard either of us would expect, and for that, we sincerely apologize.
We take your feedback seriously and are already reviewing this case internally to assess whether this delivery partner continues to meet our expectations.
We have answered all your enquiries on all the different platforms where you have reached out to us and we have also offerered you a discount for the inconvenience.
Once again, we are truly sorry for the inconvenience this caused you and your family. If you would like to discuss this further or if there’s anything else we can do to restore your trust, please don’t hesitate to reach out to our customer care team directly via e-mail.
Warm regards,
Team MINI A TURE