Miniature Market Reviews 

Placed order and paid a week ago. Shipping label has been created but USPS hasn't received the package.

No idea how this has so many negative reviews. Not only are the prices the best you’ll find on most new board games, the shipping is crazy fast (to the US, can only speak to there since that’s where I live) and their games are packed very nicely. I was afraid of dents in the box as I’m a nitpicker when it comes to my collection, but the 3 board games of differing sizes were all packed very snugly in a high quality bubble wrap that fit every box perfectly. Will definitely be ordering all of my board games from Miniature Market from now on.

Not sure where the negative reviews are coming from, probably before they switched warehouses. These guys have been on the market for more than 20 years, they just don't pay Trustpilot for reviews. They actually have over 36,000 reviews on Reviews.io, which are from verified buyers only, with a 4.86 rating. They're my #1 choice for ordering board games online and I've never had a single issue.

Good experience. Placed an order on Dec 1 and got it today… not Amazon speed but that’s OK.

I also sent them an email inquiring about the ETA of my order and they responded quickly and in a friendly tone.

Placed a nice size order with everything from dice to decals and cards to board games. Everything arrived fast and extremely well packaged. Their sales are also some of the best prices ever.

Under new management and making a turnaround. Customer service is much improved. Great place to get your board games and accessories. Competitive pricing and fast shipping.

Wonderful retailer, awesome prices, and even better- truly great, friendly and fair customer service. I have been a customer of theirs for over 6 years now, and have never been disappointed. I do not live in the US, and despite that fact, the prices are still really good, even when you include international shipping. I highly recommend you order from their website, you won't be disappointed (the negative reviews on here are very surprising, to the point of being somewhat suspect).

All this is true for international shoppers.
If you live in the US, I don't see how you could buy your games anywhere else.

Ignore all the negative remarks! I don’t know why there are bad comments. Maybe there were problems during Covid but most companies had issues during that time. I took a chance and ordered a few games. I received them within 2 days! Yes 2 days!!! Perfect condition. Still wrapped. Order from this company. I’m super impressed. Couldn’t find the games anywhere cheaper.

it's been almost three weeks since buying from them online and no word from them despite having emailed them 4 times and called 8 leaving messages that were just wanting verification that the order was going to be processed and some Idea when I could expect it. I'm not even in a rush to get it, I just want to know it is in the works. Their message says they will respond in the order messages are received which means they are at least two weeks behind. If you are that busy hire some help for customer service. This is hurting your reputation. If I'd been smart enough to read your reviews I certainly wouldn't have taken the risk.

EDIT: I got a response the day after I wrote this with a tracking number and the package came the next day. Tracking notification is automated but not there. Changed from one star to three.

Ordered an item from their Holiday sale. It shipped promptly, but when I received it, it was the wrong item. After days and days of leaving phone messages and emails (which were never returned), I finally reached someone via chat. They told me my item was now sold out and they could only issue me a refund. Honestly, it seemed like they didn't even care. This is not the forst time I have had problems with them and struggled to get customer support. I won't order from them any more.

Had a preordered game that was part of a larger order and the preorder came in. I only received part of the order because they SOLD 2 GAMES THAT WERE PART OF THE ORDER THAT I ALREADY PAID FOR!
Terrible--won't deal with them again.

Worst customer support I have ever dealt with. CS person didn't read the ticket, didn't provide any value advice and just an over all poor experience. Don't purchase anything outside the US or be prepared to pay double duty.

customer service is terrible. Emailed customer service to cancel a pre-order. After getting an automated response waited a week and heard nothing from them. Took two days to get through by phone. Finally had my order cancelled and almost a week later still have not had my refund applied (PayPal) which other retailers do instantly. Called again and customer serve lines are still busy. Customer service here is a misnomer. A year ago this company was much better. Not sure what happened.

I made an order with this company.I was regretting doing so after checking my bank account as I was overcharged by a small amount .I sent an email explaining this .I got a prompt reply with an apology saying it would be refunded .They did this It took a while but I got it Regarding the items purchased I was kept informed every step of the way .The items were good quality quality although a bit on the small side From my experience I don't know why this company has received such bad reviews

Firstly I was overcharged and emailed them immediately to cancel my order all together. (And I ordered elsewhere) Instead they took it upon them themselves to refund the money they shouldn’t have taken and send out the item. I purchased when on buy one get one. Only one was received so emailed again. They asked me to kindly check again as they know there were two in my package. I can 100% confirm that only the one unneeded (as the two I ordered elsewhere arrived super fast, at the correct price). Mistakes happen and I waited to write this review but simply cancelling my order when they made their first mistake would have been the correct customer service.

DO NOT BUY FROM THIS RETAILER.
It took them a week and a half to send my parcel and they sent it to the wrong address.

Customer service doesn't get back to you for days. Very bad company. Do not waste your time/money on them.

Miniature Market charged my credit card upon purchase. It has been two weeks since and my game still hasn't shipped. I have tried to make contact twice a day by phone and email with no response for the past 6 days. My purchase was a gift for my niece and I could have purchased elsewhere to deliver to her birthday ontime.

Extremely poor service. I had my orders on "Customer Hold" in order to hit the free shipping threshold. I requested they release my orders 12 days ago and they have yet to do anything despite my several emails. When they finally responded 5 days later they said it would ship in "1-3 days." That was a week ago. I have since asked why my orders haven't ship but they have gone radio-silent. MM used to be a good company, now I will not shop there again. AVOID.

a complete lack of any respect for customers and their orders. Consistent week long if not longer processing times on orders. There are so many better places to buy from who will ship next day. MM has gone down hill in 2022 and now into 2023 even though they claim things have gotten better. Even customer support emails are taking 48 hours if not more to get an answer.

Placed a preorder on 11/13/22. Reached out 11/28 for an update, a reply was sent on 11/29/22 informing me that the date had been pushed to 12/31/22. No problem, appreciated the prompt response.

Fast forward to 2/26/23 still no communication regarding my preorder. I email to ask for the ordered to be cancelled (in good taste even though I’m frustrated) and 5 business days go by until a response.

Arguably the worst communication regarding a preorder and fulfillment that I’ve ever encountered. I am aware that their customer service team is on the smaller side however that’s no excuse for poor communication.

Pre-orders and Buyers beware…