MiniPCaffe.com Reviews 21

I recently purchased this mini PC and I’m very satisfied with its performance.

It was easy to set up and worked right away without any issues. It runs smoothly for everyday tasks and also handles my CNC machine software without problems. Despite its compact size, it feels powerful and reliable.

The connectivity is good, with enough ports for peripherals, and it works perfectly when connected to a touchscreen monitor. Everything runs stable and responsive.

Overall, it’s a great value for the price. I would definitely recommend it to anyone looking for a small, efficient, and reliable PC.

We needed a part for our ice cream machine. MiniPCaffe came to the rescue with quick and easy service!

quick easy delivery

I just saved my $1,000 Lello Musso Pola (justly dubbed the “Ferrari of ice cream makers”) from the junk heap thanks to a replacement gear and shaft from MiniPCaffe.

Not only did the company supply the parts but it walked me through the process as I stumbled through the repair. MiniPCaffe staff advised me via a series of prompt emails as I dissembled my machine and installed the new parts.

Delightful company to deal with. They answered all my questions super quickly. There was an issue with the shipping but they kept me informed. The item was very well wrapped which was good because some of the local delivery companies seem to play football with the stuff but it was so well wrapped that the hole in the box didn't make it through to the product so all's well.

Faster shipping to Alaska than things bought in the lower 48. Parts were perfect and all is working.

Greatly appreciate the quick response and delivery. The part works just fine and replaces the older timer switch that was currently on the mini ice cream machine.

Easy, fast delivery

The order shipped extremely fast and arrived much sooner than estimated on the web site.

The ease of ordering and the follow through until delivery of our order.

The spare part I ordered for my Lello gelato machine worked out great!

First I appreciate there is no communication issue. Customer service was excellent. Was impress with the fast response and able to give advise to my doubt.
The deal went smooth and item arrived on time.
Am happy with the purchase. Thank you

quick service as advertised. good customer experience

Order shipped fast and arrived fast even though it came all the way from Europe. Very Satisfied.

Great communication from seller. Item arrived so quickly from overseas. Held up at customs but once arrived packaged really well to protect item. Works perfectly. Very happy. Thanks

I’m too lucky!
Was just trying my luck to see if I can purchase the lock nut for my ice-cream churner.
Didn’t expect MiniPCaffe to be so prompt in their email reply (within the same day).
Keeping me updated on the status and what’s most important is that it came earlier than expected!

The part was easy to order thanks to clear diagrams and instructions.

fast shipment and good customer service very professional

Purchased an Italian coffee machine back in October 2019.Good price, quick product receipt from manufacturer.
There the good news ends. After sales service is appalling and if you have an issue with a product after purchase, you'll wish you had paid that bit more to buy from a reputable retailer.
My machine failed after the manufacturer installed plug melted. No idea if this was a fault with the machine or a power surge. Either way, that meant the item was still live and connected to the mains after it should have blown the fuse at worst. This could have electrocuted me or my family.
After 2 weeks, the company finally advised where I could send the machine to for repair, at my cost of packaging and shipping with no detailed instructions or clear way to see how I would be refunded. After shipping the product I was then contacted by Minipcaffe to advise they had given me the wrong shipping address. More hassle for me to contact the courier and rearrange delivery. Now, after the product being with the repair service for 2 days, Minipcaffe have got in touch saying the packaging was poor, the machine has water in it (and saying I probably left the tank full of water before shipping which I know I didn't!?! ) and potentially the machine has been damaged. Again more hassle for me as the buyer of a £2k coffee machine.
God knows how long I'm going to have to wait now, when or if I will be refunded and what sort of state they will try and return the machine to me in.
Awful experience, condescending approach in communications and a terrible failure to take real responsibility or adequate action.
Do not buy through Paypal if you want any consumer protections, as they have no interest in protecting your consumer rights and left me high and dry in any negotiations with Minipcaffe, who made things up as they went along.

Update:
I did finally get a refund on returning this machine. Minipcaffe have confirmed they are dishonest company with their below reply. I had to send the product back directly to the manufacturer, after the manufacturer agreed to a refund and me constantly asking them for help. NOT Minipcaffe. I had to provide pictures of my packing return and double packed it to ensure adequate protection during shipping, which was acknowledged on receipt. Minipcaffe never handled or processed the return as they do not have operating sites in Europe and only act as a middle man to deal with all orders through 3rd parties, so they are lying here about the state of the returned machine