Fast delivery service from purchase to arrival. Finally put it up this past weekend. The louvers can be tedious though fairly easy. Someone else mentioned about the hold down bolts and I had the same... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Meticulously packaged and identifiable components made building pergola quite easy. Did it all by myself in 5 days, in a middle of July heat at my own pace. I was restricted by two side walls and... See more
Company replied
It started with ordering directly from the company rather than Amazon. Got a better price, product arrived on time as promised, came well packaged and complete, trucker unloaded (very heavy pallet and... See more
Company replied
This furniture is out of this world. We are so happy with this purchase. We had a Labor Day party, and we got so many compliments on this set. It's high quality, comfortable, beautiful design, and bes... See more
Company replied
Company details
Written by the company
At Mirador, we are dedicated to creating outdoor furniture and structures for the modern sunshine lover. Beauty and innovation are our guiding principles, providing a gateway to happiness and relaxation.
Contact info
4.1
Great
237 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Adult's LEGO Styled Perogola.
Everybody Liked it, Neighbors loved it.
Easy to open and close the Top.
Assembly instructions are also straight forward and everything for the Assembly is included.
The Video instruction is also easy to understand.
Its a LEGO Piece for Adults.
May 20, 2026
Reply from Miradoroutdoor
Hello Komal,
Thank you for your fantastic review! We're thrilled to hear that you and even your neighbors are enjoying your Mirador Outdoor product.
It’s great to know that the opening and closing mechanism is easy to use and that the assembly process was straightforward. We’re especially pleased that both the written and video instructions were helpful in making setup simple.
We love your comparison—it really is designed to come together in a clear, step-by-step way. Most importantly, we’re glad the end result has been a hit in your outdoor space.
Thank you for choosing Mirador Outdoor and for sharing your experience!
Best Regards,
Mirador Outdoor
We received this product in a timely…
We received this product in a timely manner and getting it shipped was way smoother than expected.
Assembly was straightforward and they included everything we needed to put together. We’ve had it up for about 2 weeks now and we have been very impressed. Although there are some more robust pergolas I think we get a good value with this product.
April 29, 2026
Reply from Miradoroutdoor
Hello Mason,
Thank you for your thoughtful review! We're glad to hear your order arrived in a timely manner and that the shipping process was smoother than expected.
It's great to know the assembly was straightforward and that everything needed was included for a hassle-free setup. We're also happy to hear that, after a couple of weeks of use, you're impressed with your pergola and feel it offers good value.
We truly appreciate your feedback and are grateful you chose Mirador Outdoor. We hope you continue to enjoy your outdoor space for years to come!
Best Regards,
Mirador Outdoor
I love the louvred pagoda
I love the louvred pagoda. The only downside is that it came with cement screws and not deck screws so that had to be purchased. Hopefully it will be a s secure on the deck. Love the shade it provides and I thought the price was reasonable.
April 28, 2026
Reply from Miradoroutdoor
Thank you for your purchase and feedback. We will take your suggestion into consideration for future product development.
The transport company is VERY Hard to…
The transport company is VERY Hard to get in touch with it. I have called 5 times today and on hold for 30 minutes each time. I have not received my pergola.
Kathy Orban
April 21, 2026
Reply from Miradoroutdoor
We are truly sorry for the inconvenience and frustration this situation has caused.
To clarify, was the long wait time you mentioned related to contacting our customer service team, or the shipping company? We would like to verify this internally and ensure proper follow-up and supervision.
After checking your order, we can confirm that your shipment has already been dispatched. Your tracking number is: OV90998055.
We sincerely apologize for the delay and for keeping you waiting. Please continue to monitor the tracking updates, and if you need any further assistance, feel free to contact us directly — we will continue to follow your order closely until it is delivered.
I purchased a product a month ago and…
I purchased a product a month ago and quickly requested a refund. The product was never delivered to me, yet over a month later I still do not have my money back.
Very disappointing to say the least.
April 20, 2026
Reply from Miradoroutdoor
Hi,
My name is Ella, and I’m part of the Mirador official website operations team. I’m very sorry for the frustration and inconvenience this situation has caused you.
After checking our records, we received the refund request from our customer service team on May 19, and the refund was processed on May 20 on our side.
To help us further investigate and clarify the timeline, could you please share the date when you first contacted our customer service regarding the refund request? We will review everything internally to ensure the process was handled correctly.
We sincerely apologize again for the inconvenience and appreciate your cooperation in helping us resolve this matter.
Great Delivery and Fantastic Products
Great Delivery and awesome products. Love the quality and customization.
April 20, 2026
Reply from Miradoroutdoor
Hello,
Thank you for your great review! We're delighted to hear that your delivery experience went smoothly and that you're enjoying the quality and customization of your Mirador Outdoor product.
We put a lot of care into designing products that are both durable and adaptable to different outdoor spaces, so it's wonderful to know that stood out to you.
We truly appreciate your support and are glad you chose Mirador Outdoor. Enjoy your outdoor space!
Best Regards,
Mirador Outdoor
Was here right on time
Was here right on time! Took 1 day with 3 of us to put together!!! Just love it!!
April 23, 2026
Quick delivery so far so good!
Quick delivery so far so good!
2 10x10 next to each other put a connection ontop!
April 17, 2026
It fit my needs.
April 17, 2026
Reply from Miradoroutdoor
Hello Louise,
Thank you for your review! We're glad to hear that your Mirador Outdoor product fits your needs.
We truly appreciate you choosing us and hope you continue to enjoy your outdoor space. If you ever need any assistance in the future, our team is always here to help.
Best Regards,
Mirador Outdoor
In love with this Pérgula
In love with this Pérgula! I purchased the 111 model in November which we installed just off our patio doors, and recently purchased the privacy shades. What a huge difference its made! I live in Southern California and my backyard is full sun. We’ve had a few 90 plus temp days recently which I kept the shades down on. It made a tremendous difference to how hot our kitchen/living room area typically gets on 90+ degree days. I love the ability to open and closed the louvers on cooler days when i want to let more light it. This was an excellent purchase and I highly recommend it.
April 23, 2026
Reply from Miradoroutdoor
Hello Tiffany,
Thank you so much for your wonderful and detailed review! We're thrilled to hear how much you're loving your Mirador Outdoor pergola and that the 111 model, along with the privacy shades, has made such a positive difference in your space.
It’s great to know it’s helping reduce heat during those hot Southern California days while still giving you the flexibility to enjoy sunlight and airflow when you want it. That balance of comfort and control is exactly what we designed it for.
We truly appreciate your recommendation and are so glad your pergola has become such a valuable part of your home. Thank you for choosing Mirador Outdoor!
Kind Regards,
Mirador Outdoor
Great customer support and product
April 23, 2026
Reply from Miradoroutdoor
Hello Frank,
Thank you for your kind review! We're thrilled to hear that you’re happy with both our customer support and your Mirador Outdoor product.
Providing a great experience from purchase through to long-term enjoyment is very important to us, so your feedback means a lot.
We truly appreciate your support and are glad you chose Mirador Outdoor. Enjoy your outdoor space!
Best Regards,
Mirador Outdoor
We ❤️ our pergola
Great product. We love our pergola and it looks great. They shipping was great and everything was secured well and very well protected. Great shipping time and tracking information.
April 9, 2026
The Sienna set is a beautiful set
The Sienna set is a beautiful set. This is quality made sturdy furniture. The cushions are thick and the Sunbrella fabric is wonderful. The included covers will keep it all looking great. All and and I am really happy with this purchase !
March 16, 2026
Reply from Miradoroutdoor
Thank you for your love and support. We will keep improving to provide you with better products and experience.
The product looks good, shame about the service and delivery
The product looks good. Although we haven’t been able to install it yet. Miradors shipping partner is the problem. Ceva logistics. They were supposed to deliver a screen about two weeks ago and we still don’t have it. Or an update as to where it even is. And one of the panels arrived very damaged beyond repair. And we still don’t have an update from Mirador customer service as to when a replacement will be sent out.
April 16, 2026
Reply from Miradoroutdoor
Thank you for bringing this to our attention, and we are very sorry for the inconvenience you’ve experienced with the delivery and the damaged panel.
Our customer service team will review your case as soon as possible and get in touch with you directly to provide an update and support a resolution.
We truly appreciate your patience and understanding, and we are committed to getting this sorted for you.
Excellent quality products
Excellent quality products, aesthetically pleasing and well worth the price.
April 13, 2026
We really like the 10x10 Mirador…
We really like the 10x10 Mirador pergola. Neighbors and friends all agree... it looks great!
April 6, 2026
I had been checking on Mirador product…
I had been checking on Mirador product from Costco, etc...I decided to go with a larger structure with shades. I called the company and asked about installation and they had a company they recommended who did an amazing job with the install as well. Overall a great experience from top to bottom
April 6, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.