Love this mascara. First time ordering online arrived promptly, well packaged. Would definitely recommend.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mirenesse: Designer Glam on a Dime! 🌟 Mirenesse is my ultimate beauty hack—think Chanel and Dior vibes without the splurge. Their products scream luxury quality, from buttery eyeshadows to hydrati... See more
Company replied
I love my tubing mascara and not getting powdery eyes, and my lashes are much thicker and longer without looking clumpy too. I've been using mirenesse for years now and delivery is always exceptionall... See more
Company replied
Absolutely OBSESSED with Mirenesse Cosmetics! Their award-winning mascara is pure MAGIC - it lengthens, volumizes and curls like nothing else I've tired, and the best part, it comes off with warm wate... See more
Company replied
Company details
Written by the company
Mirenesse is a a multi-award-winning makeup & skincare brand. 100% Australian-owned and developed, cruelty-free, we are made from clinically proven ingredients.
Contact info
Melbourne, Australia
- +61393360265
- service@mirenesse.com
- www.mirenesse.com
4.3
Excellent
320 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Mirenesse Cosmetics
Thank You
I have been a regular customer at…
I have been a regular customer at mirinesse since 2015, and have been very happy with the products from them. I went from Jane Iridale to Mirenesse because I thought the products were better at Mirenesse. but, the products are not as they have been before and the quality has been greatly lost. I have no idea what has happened to the products. but will not buy anymore from them. incredibly sad, because I always loved their products that were before and were a regular customer. but as I said the quality is not like I have been used to for a long time, and then I rather buy products another place for more commendable that live up to the quality
July 7, 2022
Unprompted review
Reply from Mirenesse Cosmetics
Hi Julie, I am so sorry to hear you have had a less than perfect experience with us at Mirenesse. I would love to help resolve this for you, as we stand by our high-quality, and luxury products, and we always want the best for you. Can you please reach out to us either on our live chat, or service@mirenesse.com so we can help resolve this for you? I really appreciate your feedback, and I hope to hear from you. Stay Beautiful, Alice - Mirenesse Customer Care xx
Reply from Mirenesse Cosmetics
We are so happy to hear you are always taken care of at Mirenesse, Marcia! We love being able to help you, and we hope to see you agian soon! xx Mirenesse
I USE SEVERAL PRODUCTS FROM MIRENESSE
I USE SEVERAL PRODUCTS FROM MIRENESSE, THEY CERTAINLY WORK FOR ME
July 2, 2022
Reply from Mirenesse Cosmetics
Thank you so much for sharing your review with us, Marie Louise! xx Mirenesse
Reply from Mirenesse Cosmetics
This is so exciting to hear, Robyn! We are glad you have some new favourites at Mirenesse! Don't forget to let us know what they are 😍😍 xx Mirenesse
Awesome service..fast and efficient!
July 1, 2022
Reply from Mirenesse Cosmetics
Hi Heather! Thanks so much for sharing your feeback :) We can understand how exciting Mirenesse orders are & we are so happy we can provide the best delivery service for you. xx Mirenesse
24 hour brow lift mascara fills in the…
24 hour brow lift mascara fills in the gaps and gives body to my 58 year old brows, I can't and won't live without it
June 30, 2022
Unprompted review
Reply from Mirenesse Cosmetics
Thanks so much for sharing your experience with us, Patricia! This is so amazing to hear our product is able to give you your best brows yet! xx Mirenesse
Love this mascara
Found this mascara years ago and loved it. Still using even after trying others. Highly recommend
June 29, 2022
Unprompted review
Reply from Mirenesse Cosmetics
Thank you so much for sharing your feedback! xx
This product !!!!!!!!!!!!
I have never tried your products before, but I have taken advantage of some of the sales.
I bought the eyeshadow pallets and I think they are absolutely beautiful. Really high end and a beautiful mixture of textures.
What I have to absolutely rave about, Is the silicone wrinkle filler. I used to have, a lot of injectables when I could afford it , ( I’m 62) , and just out of interest I bought this product. I actually used it this morning, never actually expecting anything at all really. My goodness me, this stuff really works. I realise when I wash my face it will be back to normal, but this stuff is incredible. I really noticed it in the lines between my nose and my mouth. They just disappeared. I just put a bit of concealer and powder over the top. But I was so amazed I have gone and ordered a stack, more terrified I won’t be able to get it again. Forget the fillers, I’m not going waste my money when this works . One of the girls I work with said to me this morning have you had some work done? I think I would like to keep this secret to myself but honestly to anyone who’s ever wondered about buying it, do it before I buy all the stock!
June 29, 2022
Unprompted review
Reply from Mirenesse Cosmetics
Thanks so much for your lovely feedback, Alex! Now we know where all of our filler has gone! (Just kidding) We promise to always keep our filler, so you never have to worry about running out, your secret will be safe with us 😉
Still can’t unsubscribe
Please, please, MIRENESSE WE BEG YOU, learn how to use email and text marketing tools! LET PEOPLE UNSUBSCRIBE! Stop adding them back in! I didn’t even opt in for emails originally.
I have just now reported you to ACMA for breaching the spam act. I recommend anyone else suffering from this issue does the same.
June 11, 2022
Unprompted review
Reply from Mirenesse Cosmetics
Hi Lexi, we're so sorry you feel that way, it is never our intention to have you feeling this way. Please contact us immediately to provide us with your number and email so we can investigate this issue, we take your feedback seriously and assure you we do not ever wish to have you feel that way. We look forward to you contacting us to resolve any issues. please call 1800 666 880 (within Australia ) or +61393360265 outside Australia or alternatively email us at service@mirenesse.com thank you and have a wonderful day!
Stop the spamming!
Stop the spamming! Please, please do yourself a favour and DO NOT BUY FROM THIS COMPANY. They will spam you with marketing emails and marketing texts all the time for the rest of your life. Even if you request for your details to be removed, every few months they'll start emailing you and texting you again. It's not worth the frustration.
June 9, 2022
Unprompted review
Reply from Mirenesse Cosmetics
Hi L, we're so sorry you feel that way, it is never our intention to have you feeling this way. Please contact us immediately to provide us with your number and email so we can investigate this issue, we take your feedback seriously and assure you we do not ever wish to have you feel that way. We look forward to you contacting us to resolve any issues. please call 1800 666 880 (within Australia ) or +61393360265 outside Australia or alternatively email us at service@mirenesse.com thank you and have a wonderful day!
The service from Mirenesse is always…
The service from Mirenesse is always excellent. The delivery updates are welcome and very quick. I’ve recommended Mirenesse products to many people.
June 9, 2022
Reply from Mirenesse Cosmetics
Hi Megan, thank you so much for sharing your experience, and it's so exciting to hear you have been satisfied with our service & shipping. We really appreciate your support! xx Mirenesse
Excellent products and customer service
These guys and their products are amazing. I purchase frequently and have just started using their Airbrush Foundation and it is brilliant.
June 6, 2022
Unprompted review
Reply from Mirenesse Cosmetics
Hi Gillian, Thank you so much for your lovely feedback! We are so happy to hear this and it's always a pleasure to help, and provide you with the clean beauty you deserve! xx Mirenesse
Super easy to order and great delivery…
Super easy to order and great delivery times. I have been using Mirenesse for years and will continue to do so.
June 3, 2022
Reply from Mirenesse Cosmetics
Thanks so much for sharing your wonderful experience, Maree! We look forward to seeing you again soon! xx Mirenesse
MIRENESSE FORBIDDEN INK EYELINER 2. PASSION - BROWN
During the pandemic I had the hardest time of my life as this eye liner was not available to buy. Now I have put it onto an auto buy so I never run out again. It is the best eye liner I have ever used. It doesn't smudge it stays on all day and it is the perfect colour to highlight my blue eyes. Please never run out of this again.
June 2, 2022
Unprompted review
Reply from Mirenesse Cosmetics
Hi Kathryn, Thank you so much for your lovely review and sharing your experience with us! We are so happy you have found your best eyeliner. We promise we will avoid this from happening again!
Mirenesse is an amazing brand always…
Mirenesse is an amazing brand always beautiful high quality products and always with extra pressies! Beautiful packaging and delivered quickly love love love mirenesse! Xx
June 1, 2022
Reply from Mirenesse Cosmetics
Thank you so much for sharing your experience, Natalie! We love being able to include gifts for our amazing beauties! It's always fun trying something new! xx Mirenesse
Skin clone by far the best foundation…
Skin clone by far the best foundation I've ever tried, I've been using it for like 10 years, and will never change :)
June 1, 2022
Reply from Mirenesse Cosmetics
Thanks so much for sharing, Jemma! We are so glad our foundation has been your go-to for the last 10 years. We appreciate all your love & support! x Mirenesse
I love the quality of Mirenesse…
I love the quality of Mirenesse cosmetics. Great pigment and long lasting lipsticks.
May 31, 2022
Unprompted review
Reply from Mirenesse Cosmetics
Thanks so much for your lovely feedback, Denise! We will always formulate & create the highest quality beauty for our amazing customers! We are so happy to hear you have been enjoying all your goodies. xx Mirenesse
The mirenesse foundation is wonderful…
The mirenesse foundation is wonderful and even covers the wrinkles well. I am 80 years young and love it.
May 31, 2022
Unprompted review
Reply from Mirenesse Cosmetics
Hi Frankie, we are so glad to hear this has been your experience, and we are so happy our foundation ticks all your boxes! xx Mirenesse
Reply from Mirenesse Cosmetics
Thanks so much, Lily! xx Mirenesse
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.