Misfits Market Reviews 

1,532
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 597 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and freshness of the products, appreciating the wide selection of organic and unique items available. Many highlight the convenience of having groceries delivered directly to their door, noting the reliability and timeliness of the delivery service. Reviewers also frequently commend the excellent customer service, describing it as responsive, helpful, and quick to resolve any issues. However, some customers also noted issues with late deliveries, products arriving damaged, melted, or not fresh, and items being incorrectly packed. A few other people also felt that orders were placed accidentally or contained unwanted items due to confusion with the ordering process.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the good variety, quality, and selection of... See more

Quality

Reviewers highlight positive aspects of quality, with many consistently praising the freshness and overall... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the reliability, accuracy, and... See more

Order

Users describe ambiguous interactions with order, with some customers expressing satisfaction with the ease... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting its excellence and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Misfits provides a good variety of products at a decent price point. They deliver to me by a local delivery service which ensures the food that needs to remain chilled arrives chilled. If there is a... See more

Company replied

Rated 5 out of 5 stars

The service is exceptional! The choices are great and the food arrives on time and I get what I order. There are always deals and I appreciate the business model. I would recommend Misfits especially... See more

Company replied

Rated 5 out of 5 stars

Really respect the mission of Misfit Market. I really value that I can get food delivered and help cut down on food waste. My experience has been overwhelmingly positive, with food always arriving fre... See more

Company replied

Rated 5 out of 5 stars

I have trusted Misfits Market to deliver quality groceries to my door for several years now. They always maintain contact with the client. They update me on delivery time, total order cost and even fo... See more

Company replied


Company details

  1. Grocery Delivery Service

Written by the company

Misfits Market is the online value grocer dedicated to making affordable, high-quality food more accessible while helping break the cycle of food waste. We work directly with farmers and makers to source organic produce, sustainable pantry staples, and other high-quality groceries that might otherwise go to waste and deliver them to you at up to 40% off grocery store prices.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,532)

601 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love Misfit Markets

I love Misfit Markets. I live in a rural area without a lot of variety of foods so I love being able to find organic produce and a wider variety of foods.

July 23, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

So glad we could get your groceries to you, Jo! Thanks for shopping with Misfits Market.

Rated 5 out of 5 stars

I love all the options I have and the…

I love all the options I have and the orders don't have to be huge. Their customer service is very fast and personal if you ever have questions. I have had no issues with them.

July 23, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

So glad to hear this, Joanna! We appreciate you taking the time to share your thoughts.

Rated 5 out of 5 stars

I really like misfits market because of the unique, safe and healthy alternatives to the chain grocery stores

I really like misfits market because the variety is really good and I feel I can trust that I am getting safe, healthy food. I like that every time I order it is giving a little back. I never had a purple carrot or a yellow watermelon before ordering from Misfits, so it has broaden my experience from just my chain grocery store. My items arrive quickly and in good shape.

July 22, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

So glad you're discovering new things, Tee! Thanks for shopping with us.

Rated 5 out of 5 stars

Mother Nature loves Misfits Market

I have been with Misfits Market for several years now & do about half of my grocery shopping with them! I love the way they make new foods from good foods that for various reasons can’t or won’t be sold in a store. That’s how you save our earth & environment!!!

July 23, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

We're so grateful for this review, Mickey! Good food finding its way to good people instead of going to waste is exactly how we think about it. Thank you for being part of the mission!

Rated 1 out of 5 stars

Honestly stay away

Honestly stay away. I just received another package from them that my wife ordered. Probably the tenth time the ice packs were completely melted and the perishable food was thrown away. Literally everything in it was either melted, wilted beyond saving and unsafe to eat because meat and dairy products. The products were all over 74F. I have photos to verify.

July 22, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hi Steven! We're so sorry to hear of the repeated mishaps. This isn't the way your groceries should be arriving and we'd love to look into this with our Escalation Team. Please contact us here : misfitsmarket.com/contact-us and we'll give the team a heads up to be on the lookout for your note. Thanks so much!

Rated 5 out of 5 stars

I appreciate the variety of product…

I appreciate the variety of product choices and the ease of ordering. Deliveries are reliable and accurate. The support is A+, quick response and speedy resolution. I like the ability to pause orders as necessary. The service is perfect for my needs.

July 21, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Thanks for the wonderful review, Mary! We're glad to hear things have been going well. We love being a part of your grocery routine!

Rated 1 out of 5 stars

MISSING VEGETABLES…


Twice i received box delivery with missing vegetables.

July 21, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

We're so sorry that happened! You should be able to rely on us to get all your expected groceries. Please contact our team here and we'd love to help : misfitsmarket.com/contact-us

Rated 5 out of 5 stars

My husband and I love this service

My husband and I love this service. From the vegetables that taste like the ones I grew in my garden as a kid, to the meats and milk products, to Troy, who delivers our food- fabulous. And to make it even better, I swear almost everything is less expensive than the grocery store.
Helpful hint- anything labeled “mystery” is not just a fun surprise. It’s delicious!

July 17, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

So glad to hear that you've been enjoying the inventory and all the mystery items! This is such great feedback and we appreciate you taking the time to share it.

Rated 5 out of 5 stars

Always exceptional and responsive…

Always exceptional and responsive service. Not just a great mission, great food and great prices but a company that truly knows “above and beyond”

July 15, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

That's such great feedback, Debbie. Thanks for taking the time to let us know!

Rated 1 out of 5 stars

Horrible food delivery service

Orders rarely received on promised delivery date so food left for hours in blazing sun. More often than not orders delivered to the wrong house. Boxes packed with bread and soft items on the bottom. Worst food delivery service I've ever encountered.

July 17, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hi Angel! We're so sorry to hear of these experiences. Please contact our Customer Care Team here and we'd be happy to help : misfitsmarket.com/contact-us

Rated 5 out of 5 stars

The attentiveness and responsiveness of…

The attentiveness and responsiveness of MM customer service was top notch. Their quick and accommodating response gave me a great level of confidence for continuing with MM

July 17, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

That's great to hear! So glad our team has been there for you. If you need anything at all, please don't hesitate to reach out.

Rated 5 out of 5 stars

Amazing

In addition to providing a great service to the food industry, their customer service is excellent! I have been using them for years, and they are always responsive and quick to solve any issue I have. Not to mention all the unique food options available to me at my door!

July 17, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

So glad to hear this, Janelle! Our team is always here to help if you need anything at all.

Rated 5 out of 5 stars

Misfits totally gets it!

Overall Misfits has made it more convenient for me and my busy lifestyle to be able to cut one last trip out of my day and still be able to prepare healthy meals and recipes for my family. There's always something for everyone and every box. I love that if I forget to skip or pick a different time for an order that the staff and of course Sage their lovely bought always helps me reconfigure a day that works for us and I'm still able to order stuff at a later time that works for us. I really can't say more about this company besides if they donated food to schools or homeless shelters to be able to be used to cook it would make them even more badass but for now I'm very blessed and Beyond thankful for the misfit team. ❤️🥰❤️🖤

July 14, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

This is such a thoughtful review, Yolanda! Thanks so much for letting us be a part of your grocery routine.

Rated 1 out of 5 stars

ZERO STARS SCAM SCAM SCAMMERS!

First of all, you can’t see what they have on their website without signing up so I gave them my information to sign up for the website just so I could see if they had a particular fruit I was looking for and couldn’t find anywhere else, but of course they didn’t have it. Then they charged me $60 for a shipment I did not order. It’s all just overpriced organic junk I could’ve got for half the price if not less at my local Walmart. Horribly disgusting business practices. Frankly, I feel like I just got scammed.

July 13, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hi Stephanie. We're so sorry to hear that this was your first experience with us. We'd love to look into your account and make things right. If you haven't already, please send our team a message here : misfitsmarket.com/contact-us. We look forward to hearing from you.

Rated 3 out of 5 stars

Great concept, poor value & delivery

Great concept, good products. $2-3 overpriced per item and bulky packaging you have to dispose of weekly. Stayed several months for the unique grocery items, left due to poor value and bulky disposals

July 8, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hi Sarah. Thanks for your feedback! Many areas participate in a Packing Return Program where you can leave out your ice packs, egg liners, and insulation bags, and we'll pick them up to bring back to the warehouse, sanitize, and re-use. Send us a note here and we'd love to look into your account with you : misfitsmarket.com/contact-us

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look