The cleaner did a great job and the admin people were very responsive. They ask for your list of priorities before the clean but the cleaner did not seem to be aware of this. It wasn't a problem,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
One word to say. EXCELLENT! The appartment was cleaned to a very high standard. I highly recommend this company. Very professional and always there to help if you need to discuss any cleaning re... See more
Company replied
I contacted Miss Maid for an end of tenancy clean. The communication was great throughout the whole process, with clear instructions on what would/wouldn't be covered, and what to expect on the day. T... See more
Miss Maid have been providing weekly cleaning sessions at my home for over 13 years. They are professional, reliable, responsive and flexible. I have never had any issue or complaint about the stand... See more
Company details
Contact info
Docklands Business Centre, 10 - 16 Tiller Road, E14 8PX, London, United Kingdom
- 0207 0606 606
- info@missmaid.co.uk
- www.missmaid.co.uk
4.4
Excellent
970 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 30% of negative reviews
Typically replies within 1 month
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Easy to book and great friendly service
Easy to arrange and very friendly pair. Talked me through problem areas to look out for and ensured I was fully happy with the service before leaving.
January 14, 2025
Reply from Miss Maid
Dear Beck,
Thank you for sharing your positive experience with us! We’re glad to hear that booking was easy and that our team made sure you were fully satisfied with the service.
It’s great to know that they took the time to address the problem areas and provided excellent service from start to finish.
We appreciate your feedback and hope to assist you again in the future!
Kind Regards,
Miss Maid Team
Very efficient and courteous staff
Very efficient and courteous staff; very thorough. I am a first-time customer and will be back!
thank you
January 20, 2025
Reply from Miss Maid
Dear Customer,
Thank you for your kind words! We’re so pleased to hear that you had a great experience with our team. It’s wonderful to know that our service was efficient and thorough, and we’re excited that you’ll be back for future cleaning needs.
We look forward to working with you again soon!
Kind Regards,
Miss Maid Team
Miss Maid were fab
Miss Maid were fab. Top quality service for end of tenancy clean and most competitive price we found. Received our full bond back. Would use again and recommend.
January 7, 2025
Reply from Miss Maid
Dear Jessica,
Thank you for the fantastic review!
We’re thrilled to hear that our end of tenancy cleaning service helped you secure your full bond back.
It’s always great to know that our quality service met your expectations, and we appreciate your recommendation.
Should you need us again in the future, we’d be more than happy to assist!
Kind Regards,
Miss Maid Team
Managed to clean 0% of the property.
Managed to clean 0% of the property.
Raced across London to make our arranged cleaning time of 8am, two staff showed up without any cleaning supplies and started taking photographs instead of cleaning anything.
They then vanished and I received a phone call from the dispatcher saying the cleaning would require more staff and a new quote which they'd get to me by the end of the day.
A complete lie as they never contacted me again, simply leaving me twisting in the wind with a looming exit date.
Avoid as they can't be trusted to do what you've paid them to do.
Did wind up using a different company who actually did what they said they'd do - got the full deposit back, ultimately.
Reading other reviews, the "show up with no intention to clean and claim the property is in worse state than it actually is to entrap and charge more" routine seems to be a verrrrry common thread with these fools.
November 30, 2024
Unprompted review
Reply from Miss Maid
Dear James,
Thank you for your feedback. We are truly sorry to hear about your negative experience and any inconvenience caused. This situation certainly does not reflect the standards we strive to maintain.
We would like to investigate this matter further to understand what went wrong and how we can resolve this issue for you. Could you please reach out to our customer care team at your earliest convenience? Your insights will help us improve our services and address any shortcomings.
We appreciate your time and hope to have the opportunity to make this right.
Kind Regards,
Miss Maid Team
Happy with results and service
Happy with results and service. Not perfect but have the potential to be with more instruction next time
January 4, 2025
Reply from Miss Maid
Dear SJ,
Thank you for your feedback! We're pleased to hear you were happy with the results and service. Your comments about providing more instruction next time are very helpful, and we’ll ensure our team is ready to meet your expectations even better in the future.
We look forward to serving you again and providing an even more seamless experience next time.
Kind Regards,
Miss Maid Team
Recommended!
Very reliable, consistent service - have had the same cleaner, Meral, for over 10 years who is excellent.
December 31, 2024
Unprompted review
Reply from Miss Maid
Dear Steph,
Thank you so much for your kind review! We’re delighted to hear that Meral has been providing excellent service for you over the years. It’s wonderful to know that our reliability and consistency have helped maintain your satisfaction for such a long time.
We look forward to continuing to serve you!
Kind Regards,
Miss Maid Team
I had an absolutely appalling…
I had an absolutely appalling experience with Miss Maid, and I feel very compelled to warn others about their unprofessionalism and lack of accountability.
We booked an end-of-tenancy cleaning, and the service was far below acceptable standards. The cleaning itself was subpar, leaving us to re-clean the apartment ourselves before handing it over to the landlord.
However, the most shocking part was the behavior of one of their cleaners. The male cleaner was aggressive, slamming doors, throwing cleaning aids around, and behaving in a completely unprofessional manner. Worse still, they caused direct damage to our property by destroying both extractor hood filters, which has left us in a difficult position with our landlord.
When we raised these issues with Miss Maid, their response was dismissive and unacceptable. They attempted to deflect responsibility by citing their 72-hour complaint policy, even though this was a case of intentional property damage. Their refusal to take accountability and provide meaningful resolution is deeply disappointing.
If you value your property and peace of mind, I strongly advise against using Miss Maid’s services. Their complete lack of professionalism, poor service standards, and complete disregard for customer concerns are truly unacceptable.
December 17, 2024
Unprompted review
Best end of tenancy clean there is
Genuinely can't fault Miss Maid. I've used them for end of tenancy cleans two (maybe three?) times, and the cleaners have been kind and attentive - leaving the flats spotless. My last flat looked better when I moved out than when I moved in, thanks to them! Customer service is also incredible, always answer straight away in a professional demeanor, both over the phone and over email. Very happy with the service!
December 19, 2024
Unprompted review
Reply from Miss Maid
Dear Helena,
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had consistently great experiences with our end of tenancy cleaning services. It’s fantastic to know that we could leave your flat looking better than when you moved in!
Your kind words about both our cleaning team and customer service are greatly appreciated. We look forward to assisting you again in the future!
Kind Regards,
Miss Maid Team
Reply from Miss Maid
Dear Keirion,
Thank you for your positive feedback! We’re so glad to hear that you were pleased with the thoroughness and hard work of our team. Your satisfaction means a lot to us.
We look forward to assisting you again in the future!
Kind Regards,
Miss Maid Team
Reply from Miss Maid
Dear Maureen,
Thank you so much for your kind words and continued loyalty over the past 12 years! We're thrilled to have had the opportunity to serve you all these years and are grateful for your trust in Miss Maid.
We look forward to many more years of providing you with excellent service.
Kind Regards,
Miss Maid Team
Avoid this company
Avoid this company. They did an end of tenancy cleaning, charged £420 UPFRONT, did an awful job of cleaning (oven not cleaned, cobwebs left on ceilings, kitchen cabinets not cleaned, carpet badly steam cleaned, window sills and tiles left dusty and dirty, skirting boards dusty, shower and taps not cleaned and had bad staining from limescale). It was an empty house so they basically just cleaned the fridge and floors and some of the surfaces. Asked them to return and gave them a list and they only cleaned the oven and shelves, left everything else…waste of money and the fact that they charge in full UPFRONT, should have sent alarm bells ringing. And they charge all that money and don’t do a basic job! Avoid at all cost.
November 25, 2024
Unprompted review
Reply from Miss Maid
Dear Sean,
Thank you for sharing your feedback with us. We are sorry to hear that your initial experience did not meet expectations. We take all concerns seriously and strive to improve with every opportunity.
As part of our commitment to customer satisfaction, we arranged and completed a re-clean based on your specific list of issues. We also requested your presence during the inspection to ensure you were fully satisfied with the results.
We are grateful for the opportunity to resolve the situation and sincerely thank you for your patience. If there is anything further we can assist you with, please don’t hesitate to reach out.
Kind Regards,
Miss Maid Team
Delighted with my moving in clean.
Miss Maid did a moving in clean for me and did an excellent job. The team were on time and went beyond what was necessary, even washing the sash windows. Everything was spotless and they did a wonderful job on the gas oven and hob that clearly hadn't been cleaned for quite some time. I will definitely use them again. Thank you.
December 13, 2024
Reply from Miss Maid
Dear Liz,
Thank you so much for your wonderful review! We are thrilled to hear that you were delighted with your moving-in clean. It’s fantastic to know our team went the extra mile, including tackling the sash windows and making the gas oven and hob sparkle again.
We always strive to deliver a spotless and stress-free experience, and it's great to hear we met your expectations. We truly appreciate your kind words and look forward to assisting you again in the future.
Kind Regards,
Miss Maid Team
1 bedroom end of tenancy clean
Had a small snag where there had to cancel last minute (cleaning team had broken down?), but they called and were able to rearrange for the next convenient day, coming out to collect the keys from me to save me another trip. For an end of tenancy one bedroom clean, the property was left in a good state. Landlord returned full deposit. Would use again - I assume the breakdown was just bad luck.
December 9, 2024
Reply from Miss Maid
Dear Sam,
Thank you for your thoughtful review and for sharing your experience with Miss Maid. We sincerely apologize for the inconvenience caused by the last-minute cancellation due to unforeseen circumstances but are glad we could quickly rearrange for a more convenient time and collect the keys to minimize the disruption for you.
We’re delighted to hear that the property was left in a good state, and it’s wonderful to know your landlord returned your full deposit. Your understanding and trust mean a lot to us, and we truly appreciate your kind words about our service.
We look forward to serving you again in the future!
Best Regards,
Miss Maid Team
Have had a great experience using Miss…
Have had a great experience using Miss Maid for the last ten years. Having a replacement cleaner to hand when your regular isn’t available is a great feature and they’re helpful and communicative when rebooking and sorting issues.
Our current cleaner Toni is also absolutely brilliant too!
December 11, 2024
Unprompted review
Reply from Miss Maid
Dear Sarah,
Thank you for your wonderful review and for being a loyal client of Miss Maid for the last ten years. We’re thrilled to hear that you’ve consistently had a great experience with our services and appreciate the flexibility we offer with replacement cleaners.
We’re also delighted to know that Toni is doing such a brilliant job! We’ll be sure to pass on your kind words to her and the rest of the team.
Your ongoing trust and support mean so much to us, and we look forward to continuing to provide you with excellent service for many more years to come.
Best Regards,
Miss Maid Team
Highly Recommend
I have used Miss Maid and the same cleaner Angelina for over a decade.
Angelina does such a wonderful job, she is very professional, great with cats, always on time, clearly communicates and does her work to an exceptional standard. She has also been exceptionally understanding of working around us since we have begun to work more from home over the last 3 years.
Miss Maid and the staff I liaise with there are always really quick to reply and very helpful.
The fact that I have stayed with the company and Angelina for so long I think goes to show how great they are. Thank you Miss Maid, but particularly thank you Angelina.
December 11, 2024
Unprompted review
Reply from Miss Maid
Dear Mr. and Mrs. Wilson,
Thank you so much for your glowing review and for being loyal clients of Miss Maid for over a decade. It’s incredibly rewarding to hear about your positive experience with Angelina and our team.
We’re delighted to know that Angelina’s professionalism, attention to detail, and adaptability to your changing needs have made such a lasting impression. We’re also thrilled that her exceptional work and kindness toward your cats have contributed to your continued satisfaction.
Your kind words and ongoing trust truly mean the world to us, and we’re grateful for the opportunity to provide you with reliable and high-quality service. Rest assured, we’ll share your heartfelt thanks with Angelina and the rest of the team.
We look forward to continuing to serve you for many more years to come!
Best Regards,
Miss Maid Team
Generally cleaned the flat but not…
Generally cleaned the flat but not ideal. Specifically in the kitchen area.
December 4, 2024
Reply from Miss Maid
Dear Nick,
Thank you for your feedback regarding your recent cleaning service. We’re glad to hear that the flat was generally cleaned, though we’re sorry to learn that the kitchen area did not meet your expectations.
At Miss Maid, we take pride in delivering a high standard of cleaning, and your comments are invaluable in helping us improve our services.
Best Regards,
Miss Maid Team
Disappointed with the service and lack of support
I recently used Miss Maid for carpet cleaning, but sadly, my experience was quite disappointing. After the initial clean, the stain on my carpet reappeared once it dried. I contacted the company, provided photos, and politely requested that they rectify the issue. Unfortunately, they refused to re-clean the carpet, leaving me with a subpar result despite having paid for their service.
I had hoped for better customer service and accountability, especially as the job was clearly not completed properly in the first place. I wouldn’t recommend this company to anyone seeking reliable and professional carpet cleaning.
December 6, 2024
Reply from Miss Maid
Dear Stevan,
Thank you for taking the time to share your feedback. We’re sorry to hear that your recent experience with our carpet cleaning service did not meet your expectations.
At Miss Maid, we use the latest equipment and products to tackle all types of carpets and fabrics, striving to achieve the best possible results. However, we must acknowledge that some stains, particularly older ones that haven’t been treated promptly, can cause permanent discoloration to carpet fibers and may not be completely removable.
In this case, we believe the stain in question has caused irreversible damage to your carpet, which unfortunately cannot be rectified. That said, the rest of your carpet was professionally cleaned to our usual high standard.
We understand this outcome is disappointing and apologize for any inconvenience caused. If you have further concerns or wish to discuss this matter in more detail, please don’t hesitate to get in touch with us directly.
Thank you for bringing this to our attention, and we hope to have the opportunity to assist you with your cleaning needs in the future.
Best Regards,
Miss Maid Team
I have been using Miss Maid now for a…
I have been using Miss Maid now for a couple of years and they have always shown good communication, flexibility, efficiency and their operatives have always done a good clean.
December 8, 2024
Reply from Miss Maid
Dear H.W.,
Thank you for being such a loyal customer over the past few years and for sharing your positive experience with Miss Maid! We're delighted to hear that you’ve found our communication, flexibility, and efficiency consistently reliable, and that our operatives have delivered a high standard of cleaning each time.
Your continued trust in our services means a lot to us, and we’re always here to ensure you receive the best care possible. If there’s ever anything more we can do for you, please don’t hesitate to let us know.
Best Regards,
Miss Maid Team
Can’t fault …
Arrived on time to do an end of tenancy clean . They did a very thorough clean . Can’t fault
November 29, 2024
Reply from Miss Maid
Dear Val,
Thank you for your kind words and for taking the time to share your experience! We're thrilled to hear that you were pleased with the thoroughness of our end-of-tenancy cleaning service and that our team arrived on time as expected.
It’s always our goal to provide a seamless and high-quality experience for our customers, and your feedback reassures us that we’re on the right track. Should you need our services again in the future, we’d be delighted to assist.
Best wishes,
Miss Maid Team
Reply from Miss Maid
Dear Mark,
Thank you for your kind words! We're thrilled to hear you were pleased with our service.
If there's anything more we can do for you in the future, please don’t hesitate to let us know.
Kind Regards,
Miss Maid Team
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