Misthub Reviews 

6,593
TrustScore 3 out of 5

3.2

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Rated 3 out of 5 stars

Pros: I love that they have the coils I need for an older tank, and great prices. Cons: Almost two weeks to receive the order is RIDICULOUS - and NO tracking information. So many online vape shop... See more

Rated 3 out of 5 stars

vapes werent what i expected / described in website. the disposables didnt last at all compared to the yaya brand, might be defective or just cheaply made. the juices doesn’t taste that great either... See more

Rated 5 out of 5 stars

Hands down the easiest online vape website to navigate! Each juice brand is represented on one page, then you use a dropdown menu to select the flavor - instead of having to click on a new page for ea... See more

Rated 5 out of 5 stars

PB and strawberry jam is my favorite. Delivery was a little different this time. A few days went by and I was not getting an expected delivery date like I used to. I asked about it on the websit... See more

Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop
  3. Vaporizer Store

Information provided by various external sources

The most popular vape and e-cig products, the best e-juices, helpful tutorials and FREE Shipping too!


Contact info

3.2

Average

TrustScore 3 out of 5

7K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.2

All reviews

(6,593)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Updated

When I first started using misthub it was kind of a hard website now it's easier than ever. More filters more organized!

February 13, 2021
Rated 1 out of 5 stars

Never received my order

February 13, 2021
Misthub logo

Reply from Misthub

Tonja -

Thanks for taking the time to leave a review!

We are sorry to hear of the situation at hand! UPS records indicate proof of delivery on February 2nd, with the parcel being delivered to your porch at 1:02 PM.

If the package has yet to be recovered, please reach out to our customer support team via email at help@misthub.com - they will be glad to assist.

Thanks!
The Misthub team

Rated 5 out of 5 stars

It went flawlessly

It went flawlessly. I got what I ordered. I just hope these online retail shops can find a way to network to beat the shipping ban.

February 13, 2021
Rated 2 out of 5 stars

I never received my last order and I've…

I never received my last order and I've emailed twice.

February 12, 2021
Misthub logo

Reply from Misthub

Kim -

Thanks for taking the time to leave a review!

It appears that UPS records indicate the order was successfully delivered to you on February 5th, in person, with ID verification at the point of delivery.

As well, we do not have any email correspondence in our customer support system regarding the order in question.

If you have any questions or concerns, please reach out to our customer support team via email at help@misthub.com

Thanks!
The Misthub team

Rated 5 out of 5 stars

I ordered a joyetech AIO it not only…

I ordered a joyetech AIO it not only came early but it was exactly as shown and described on there sight, And because of all the proper info on misthub site I was able just open, set up and use without and problems. Thanks misthub for a great product and info service

February 12, 2021
Rated 4 out of 5 stars

Misthub has products I like in stock…

Misthub has products I like in stock when most other vape stores don't and their prices are quite reasonable. The reason I gave them 4 stars and not 5 is because it seems to take a very long time to receive my order once placed. Much longer than the other vape stores I also order from. I don't know why it does but it does.

February 11, 2021
Misthub logo

Reply from Misthub

Mark -

Thanks for taking the time to leave a review!

It appears that the order in reference qualified for free shipping. When an order qualifies for free shipping, UPS Surepost is utilized, which is mostly a ground transit service. Since you are located in Alaska - ground transit would take quite a while to get to you.

We would recommend in your case, upgrading to the USPS Priority option to utilize air shipping to receive your parcel quicker.

If you have any questions or concerns, please reach out to our support team via email at help@misthub.com

Thanks!
The Misthub team

Rated 5 out of 5 stars

You want to do business with these people!

Misthub is a great business to deal with. They care about their customers and provide us with quality products and top notch customer service.

I will happily shop at Misthub for all of my vaping needs.

February 10, 2021
Rated 5 out of 5 stars

I love my vape pen

I love my vape pen, it is beautiful, colorful and it is the BEST VAPE PEN, I have ever used! The price was FANTASTIC! The SERVICE WAS OUTSTANDING! The DELIVERY was FAST! VERY VERY PLEASED! Will order from this company AGAIN! This product is sold from other companies with a MUCH HIGHER PRICE!
ONE HAPPY CUSTOMER, THANK YOU! XOXO

February 10, 2021

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