Mitchells Renault Reviews 234

Just purchased a Renault 5 E-Tech Iconic + comfort from Mitchells Lowestoft. It was a pleasure dealing with them. All the staff were really friendly and helpful. love my new car such a joy to drive. A special thank you to Andy Duffield for all his help and guidance.

So we recently purchased a new Renault 5 from Mark Sherwood at this garage. What a fabulous experience. I'm not sure where to begin.
From our initial enquiry through to delivery of our new car was made easy with Mark's help.
Nothing was any trouble for him. On the day of our new car being picked up Mark went through all of the car and features, in detail with me and ensured that I understood everything.
I have purchased several vehicles in my life, but without a doubt Mark was the most honest and genuine person that I have ever bought a car from.
All I can say is Thank You to you and your team!!! AND I LOVE THE CAR

Took my car in for an MOT and Service a month early as March was a busy month for me.

Mitchells always make you feel like a valued customer however long you have been using them. I bought my car 2 years ago...and still, to this day, when I have to go in, im still that valued customer.....thats a good feeling

The guys are always polite, knowledgeable, helpful and treat you in the manner you would want. There is no judgement, even if you ask questions that you think are stupid to ask..lol....they always give you the respect you expect.

As I arrived I mentioned I had to have my car back for the afternoon school run...no problem it will be sorted, and it was !! MOT and Service carried out, failed mot initially, they called to inform me of the problem, with a total price. Told them to go ahead and the work on my car was sorted there and then, no need to book it back in for the repairs.

Thank you to each and every one of you involved in the work on my car and, of course, to the gentleman on the phone informing me along the way what needed to be done.

Also thank you for the follow up call just to check in that everything was OK since the work was carried out....at that point was when I asked my " stupid" question...lol

Thanks once again and look forward to seeing you all next year for my MOT...

Having been a customer of Mitchells Renault for 15+ years it’s refreshing to still be impressed with the service i receive.
With a new Manager at Great Yarmouth i was worried that the special relationship i had built with the old manager might not transfer
Well i am super impressed with
Neil O’Dell

In particular my work Vehicle was in for MOT

Neil O’Dell the service manager at the Great Yarmouth branch went above & beyond to get my vehicle back to me so i can continue working with no downtime or stress.

Its very important to build trust with a local garage - & i trust the team at Mitchells

Lewis C the service adviser is a breath of fresh air always on hand to discuss things & confirm booking slots etc
I highly recommend Great Yarmouth Mitchells be it vehicle servicing or purchasing vehicles

The best car sales experience ever - nothing was too
much trouble for Mark Sherwood - numerous quotes requested and given - advised us to wait for the zero percent Renault deal - we were able to go ahead with a new Captur with just a £500 deposit - three year contract with ten thousand miles per year - so glad we changed to Mitchells in Lowestoft

Of course! Please provide the original review that you'd like me to rephrase, and I'll be happy to assist.

From the first visit, right through to the end we had a great experience with Mitchells. We ordered a new Renault 5 in September ‘25, Mark was very helpful and patient with us especially as I couldn’t make up my mind on a colour! We were kept fully informed of the status of our order, and were expecting our new car to be ready in January’26 but we took delivery of our car on 8th November ‘25!! On the day of collection Mark went through everything with us , making sure we were happy with how to use all the functions of the car before we left. Fantastic service, thank you, we love our new Renault 5!

Very friendly people, Craig especially always makes you feel welcome and valued, nothing is to much trouble. Its like one big happy family

Absolutely fabulous customer service, took my Dacia Spring in today to have a recall attended to and have mud flaps fitted.
This is good old fashioned service taken to another level. I couldn’t recommend a dealership more highly! Will certainly use Mitchells in the future.
5* for everything!

Had my kadjar just under a year, it was given a one year warranty which I thought was really good. Engine is making a loud ticking noise intermittently, having repaired many many cars over the years I’m thinking it could be coming from a hydraulic valve lifter. Now my warranty runs out in a weeks time so I thought I would get to the garage ASAP. Have to say the receptionist was most sullen, would have been nice if she had greeted me with a good morning Mr ****** the chap sitting next to her just looked up I smiled he said nothing or smiled I felt quite uncomfortable explaining the problem. Receptionist said highly unlikely it will get looked at until after warranty expires, she said the mechanic was snowed under. (I’m sure they have more than one mechanic) I said it’s now booked in so if it’s sorted after expiry date it should be ok. She said no if they can’t do the job before expiry it would be chargeable. I have worked in retail sales and repairs so I’m quite well up on this sort of thing. Note to staff it costs nothing to smile. I will review again after I get my car back.

Problems resolved, staff were very friendly and apologetic. Car booked in next month under warranty. Perfect! Well done Mitchell’s 👍

My wife and I have used Mitchell’s Renault for years. The service is always first class and the staff are so friendly and helpful

Excellent service. Always friendly and very reliable.

Craig is brilliant at his job, very friendly, professional and will solve any issue you have. Would recommend anyone coming to Mitchells to see Craig.
Nothing is too much trouble and will spend all the time needed to get a solution for you to leave happy.

We dealt with Mark Sherwood all the way through the process of purchasing a Dacia Bigster at the Mitchell’s branch in Lowestoft. His service was honest & genuine, he made everything incredibly stress free and has continued to stay in touch since to ensure we are happy with everything regarding the new vehicle. I look forward to doing business with Mark again in the future, 5 stars all round :).

Sam & Lucy

For 25 years I've used Mitchells for all my Renault vehicles old & new, Andy the service manager & Trudy are great at what they do, go way above most dealerships and then some more. Not just a service department, more like friends. They aren't like other service departments. They want to make sure you & your car are 100% happy.

We bought our Dacia 3 years ago and always had very good service. Very pleased with both the service we receive and more then happy with our Dacia.

Can’t beat the customer service here at Mitchells Lowestoft. Super happy with everything. Highly recommended. Thank you Craig!

I recently purchased a car with Craig at Mitchells Lowestoft and my experience was seamless, friendly and professional. All questions answered and timelines met. Nothing was too much trouble and I would have no hesitation in recommending their services.