Mitre 10 New Zealand Reviews 

10 years or so ago I bought a Makita orbital sander from Mitre10 Feilding, took it home and started sanding, within seconds it started throwing off the sanding disc, tried several times replacing the disc only for the same outcome, also it jumped around more than it should and felt unbalanced. I took it back to the store and was told I must have damaged it. I'm not a rookie when it comes to sanding so knew it wasn't me. The Salesperson was very rude so I left the sander there, went around to Bunnings, bought another sander and decided I would never shop at Mitre10 again. Today I went to Bunnings for a garden sprayer but they had sold out so reluctantly went around to mitre10. There were staff standing around gasbagging and uninterest in helping me, I walked up to 2 men asking for some help to determine which was the best fine spraying sprayer. One guy walked away while the other guy continued looking through an outdoor furniture booklet and completely ignored me. Obviously they don't need my business and after reading similar reviews, they don't need any bodies business. Maybe they should just shut their doors and not have to BOTHER with their customers. Drove 18 ks to another Bunnings store and found the perfect sprayer. Yay to Bunnings and the always polite, courteous helpful staff.

Rug docter . Just a warning to clean the brush until bleached do not just wash and remove the fluff the Gisborne branch has a very strict refunding policy and the breakdown of cost is $20 for no clean or 99% clean. Just be aware

Ordered and paid for goods click and collect. Then responded a day later, an hour before I was to collect, to say they didn't have it in stock and that I have to wait 5 working days for a refund. Absolutely USELESS, what a joke. Go to Bunnings every time.

Went to buy a McCulloch chainsaw, checked online then drove to Albany. Hardly any staff about, no stock, sent me to Westgate store, they only had the showroom one missing a chain so they sent me to New Lynn, which had none. Day wasted by their staff and IT system.

I bought an E2go battery powered blower from Te Rapa (the Base) Mitre 10. It refused to start on it's second use. I took it back to Mitre 10, where the tools person took it away to test and inspect. When he came back he said it indeed would not start, but that it was in perfect condition otherwise. I agreed to send away to repair. All I had to do was sign a form that would enable them to charge me $30.00 if they could say I had contributed the tool not starting. I said i would not sign that form. Another manager arrived I requested a refund she refused. I signed the form, let them send it away. After 4 weeks and not having heard back I rang to establish the current status, I was told it was fixed and could be picked up. When it came back and it was established that it was not the users fault in any way that the tool stopped. I asked for a refund at that point, as the tool was faulty and took too long to fix. Initial staff refused so I asked for a manager, who eventually refunded my money. My advice, dont buy tools from Mitre 10.
I have since spent my money on a good battery powered leaf blower from another reputable provider.

This morning my husband and I took our 3 year old son into Mitre 10 to enquire and purchase the products used to lay down large paving stones. We had to ask many people where the sand mix and pavement set bags were, and it was frustrating traipsing around to be directed elsewhere. however,when we finally got directed to the trade area we had the most helpful assistance by a man named Neville, he explained everything we needed, helped us with the steps involved and not only was he incredibly helpful he was kind and patient and I thought he deserved a mention. It made a stressful visit a lot better as we now have what we need and he was great with our son also. Thanks Neville

What can I say about mitre 10 new Lynn, firstly a kitchen was ordered as flatpack by a client, I wasn't able to check components as dumped in the garage which was a shambles and made finding the correct cabinets as per plan very frustrating, I had to install as I assembled to make room, as I was getting close to completing found missing end panels and as this wasn't found until after lockdown having issues with length of time obtaining these, and when components arrive find not the correct ones.
Even now still not the end panel needed putting me even further back with my very busy schedule, and the lack of materials in general.
I did have concerns when my client wanted mitre 10 cabinets but that is what she wanted.
I feel that when issues do crop up there should be a backup from other staff in the same area as now I have to wait until the person dealing with this project is back from having their day/s off.
Not impressed as too much time and energy wasted due the incompetence and I agreed as I didn't want the kitchen not completed.
upon speaking to mitre 10, I have clarified regarding the drawings that the end panel which is usually installed was replaced with a base fill panel instead so I whole heartedly apologise for my mistake and retract what I said regarding the imcompetence.

I have been buying from Mitre10 for years. The staff are wonderful & I have never had a problem with products from this store. While in the drive through it dawned on me how much of an effort theM10 team put in to have your orders ready upon pickup (lev3 Auckland). No waiting around & orders are always bang on. Whoever runs this show are your typical, strategic team players. Staff are always friendly whatever, the circumstance.

I went to the paint department in your Dunedin branch to buy several hundred dollars worth of paint three staff members behind the counter one talking to another customer & two standing around listening to the conversation but not part of it , I was standing there a good ten minutes with two glances in my direction from the woman & one from the man ......
I didn't make a scene I turned around & took my business to your compition just around the corner your loss not mine & I won't be dealing with this company anytime soon because of this interaction.
Pathetic service to say the least !!!
Ps Your compition was more than happy to have my service.

It is disappointing that Mitre10 has stopped allowing the use of Airpoints for online purchases so Aucklanders' stuck in alert level 4 lockdown cannot use these as a method of payment but the rest of NZ can.

Today, in Greymouth, i returned a Black and Decker reciprocating saw as it had stopped working only shortly after I had purchased it. A supervisor was called who explained to me that the saw would have to be returned to the manufacturer. I said that that was not my problem as my "contract" was with Mitre 10 and not Black and Decker. She argued that this was their policy. I explained the store's responsibility under the fair trading act in that I had the choice of a refund or a replacement product. She went off and another supervisor arrived. I explained again that the saw was not working and he asked me if I wanted a refund or a replacement. I chose a replacement. Although the issue was resolved it was only because I stood my ground and was not prepared to be fobbed off. It appears that Mitre 10 need to change their policy regarding faulty goods or train their staff if the policy is fit for purpose

I bought a Masport mower within 9 months the Piston connecting rod Snapped because they diagnose it as not having enough oil or I mowed on a hill, my lawn only takes 10 minutes and is flat lawn. When I took it back, for repairs, 2 staff members checked to see and confirmed it had sufficient oil even though some come out of the block when it broke and they even made note of it when the repair form was done. So I have used the mower at least 14 times so 14 times at 10 minutes of use equates to 2 hours and 20 minutes of use.How does it break so fast after that long of use with enough oil and only used on a flat lawn, they have refused to repair my mower which cost me $ 647, but offered to fix it if I played $392 for a new fitted engine, absolutely ridiculous Mitre 10 Westgate need to Push Manufacturer to rectify thier faulty mower, not a happy Consumer. I will fight them for this faulty mower and reading the Mitre 10 reviews I'm not the only person that this has happened to.

Mitre 10 Dunedin Mal and Adam from the Shed and Wood departments went out of their way for my husband and I.The service was excellent and we are so impressed we will continue to use the store.

I have to wait, so that mitre 10 can send a brand new drill to their support to check why it smoked up. Was given a 15day wait time and someone will contact me. After 17 days I rang and asked for an update and was told someone will 100 % ring back by afternoon.
No one bothered to ring back.
Emailed Head office but still no response.
Its more than 20 days, no one has updated me anything, Rang head office, they informed me that branch staff will chase up the assessors and ring me back.

Here in Masterton jobmate-electric-chainsaw-sharpener 95,00
Same one in Bunnings
ozito-85w-chainsaw-chain-sharpene 69.00 we are getting screwed in masterton...goodonya aaron and co

Mitre10 Albany is in breach of the consumer guarantees act nz and in breach of common sense and morality. I bought a lawn mower. In six months it stopped working. It still looks quite new. They offered me the use of half the price of that mower against another mower (this is in breach of the consumer guarantees act). When I went to look for one (without questioning them), the mower section guy without even looking at my mower said I abused the mower. Also, the person in the counter said that I told someone that I could get another mower for half price. I did ask her who told her that and she gave a guilty smile. Up to this point I had not spoken to anyone else in the store except the lady who introduced me to the lawnmower guy. At that point I started getting confused and upset. It seemed they were ganging up against me to pin the fault of the lawnmower against me. The manager came and tried to cut a deal none of which would lead me to get my mower fixed or get it replaced. This is totally in breach of the consumer guarantees act and the whole episode has been distressing. Note that it is a jobmate lawnmower having a 2 year warranty. At the same time the manager told me that they actually throw away the returned items. So, I think this stress I went through was to reduce their costs. Also, the next time you are in mitre10 notice the number of their staff idling away and if you ask them questions only a few have genuine knowledge about their products. Poor products and poor customer service.
PS After a reported the matter to their HQ, the matter has been courteously resolved. I think, product quality was the heart of the matter. However, I do appreciate their courtesy in response to my concern. I have now upgraded the stars from one to three.

This company hire muppets! Cycling hatred from their staff is not what I want. I won’t be going to Mitre10 again!
Tony Brotherton is one of your problems!

I recently bought a lawn mower from Warkworth Mitre 10 - proudly took it home -" then the exciting moment had arrived , gumboots on -ready set go---Oh no! - there was No go. No matter how hard I tried this lawn mower was not going to mow my lawns that day.
Grrrrh -Frustrated to buggery - marched into MITRE 10 WW to be greeted by the MOST HELPFUL customer support team. This amazing TAG team set about to send my lawn mower to be checked- find a resolve, communicate with me the whole time. and replaced my on strike lawn mower. (Lindsay - and Tony your awesome!!!! To often we only share what is wrong, but there are happy ever after's. The commendation is I really want to say with gratitude "Never once was I fobbed Off - Was so impressed with the professional "tag team spirit in that store - and just the human element of caring!!!
'Good things to all who work at Warkworth MITRE 10

Customer service is horrendous here. I bought a lawnmower and it broke within 6 months with minimal use. After the aggressive staff couldn't pin the blame on me, they proceeded to bully and lie about the situation until I've been left with no choice other than keep the faulty product. Use Mitre 10 at your own risk

We have had brunch now on two different occasions at mitre 10 Tauranga.
The food is served on cold plates and on both occasions the eggs which were ordered fried came cold and congealed.
The Rosti was just mash potato and was cold.
It doesn’t take much to heat a few plates so that when you serve the food it is not lukewarm and soggy.
Very disappointed