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Company details

  1. Clothing Supplier
  2. Fashion Accessories Store
  3. Hobby Store

Written by the company

Mizuyama spezialisiert sich auf die Japanische Kultur, vor allem auf Animes. Wir haben Bekleidung und auch Deko - Schwerter aus verschiedenen Animes, beispielsweise aus Demon Slayer, One Piece und mehr. Unsere Bekleidungen werden Nachhaltig Produziert und haben auch ein Fair Wear Zertifikat, welches für die faire Bezahlung der Arbeiter welche diese Produzieren garantiert. Außerdem werden die Kleidungsstücke in einem Pergamin Beutel und einem Nachhaltigen Karton verschickt, um die Umwelt zu schonen. Wir veröffentlichen immer mehr Designs, welche sich an Animes lehnen und auch an die Japanische Kultur erinnert. Wir sind zudem auch immer offen für weiterer Vorschläge und hoffen euch gefallen unsere Produkte.


Contact info

2.9

Average

TrustScore 3 out of 5

251 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Where is my order from august 2024?

Made order on august 2024 - now its april 2025 - still did not receive it and have no even single replay from Mizuyama - not via e-mail, not via instagram account. What is the status of it? When I will receive it? Or just return money and cancel all...

April 3, 2025
Unprompted review
Rated 1 out of 5 stars

no response was ever made

I made the payment on November 25th, still no message from Cargo, no response has been received and no response has been received to the messages I sent.

November 25, 2024
Rated 1 out of 5 stars

Order #3594

I ordered a pre order sword 4 weeks ago and I still havn’t gotten it. I have tried to contact the company but they ain’t answering. If I need to switch sword to another one to make the delivery go faster, I would but I can’t contact them.

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

Very good quality

Very good quality. For it's price it's so good. The base of the handle is kind of loose if you want to make kenjutsu demonstration moves, but again, excelent quality for it's price. Lovely details on everything. Definetly gonna buy again from here!!!

March 12, 2024
Rated 1 out of 5 stars

Ordered i week ago and still hasn’t…

Ordered i week ago and still hasn’t been shipped, 0 updates and 0 communication. I sent emails and never got answers and i DM on Instagram and no response.

March 6, 2024
Mizuyama logo

Reply from Mizuyama

Dear mister Mavromichalis,
the original order you made was an perorder which is now replaced on your wish and was also sent out.

Rated 1 out of 5 stars

ORDER #2613 date /22.07/2023

ORDER #2613 date /22.07/2023
Purchase still not not delivered. If it wont be delivered, please send money back asap.

September 11, 2023
Unprompted review
Mizuyama logo

Reply from Mizuyama

dear miss Nora,
as we told you, the sword you ordered was a preorder and is now send out.

Sincerely
Emin Dag

Rated 3 out of 5 stars

dirty sword & 2 weeks shipping

the sword was sent out dirty, dirtied at the handle with some yellow glue. the shipping took 13 days to go only from germany to a country neighboring with germany. this is laughable, preposterous for a courier service - DHL, it's not your regular snail mail postal service. it wouldn't even occur to me that 2-3 days domestic and 5 days international within the EU shipment is -not- courier standard in any decent EU country. and to think germans think my country is backwards! gah.

June 4, 2023
Show reviews in all languages. (251 reviews)

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