My experience with this company has…
My experience with this company has been extremely disappointing and marked by serious issues in planning, communication, and project management.
The installation of my photovoltaic system began in February and, several months later, it is still not fully completed or operational.
The solar panels installed were not the exact model specified in the signed quotation i only found out through the PEB inspector . I was not informed in advance of this change, nor was my approval requested. The explanation given was stock unavailability. However, replacing contractually agreed equipment without prior client validation reflects a lack of procedural rigor and respect for contractual commitments.
In addition, no proper structural inspection of the roof was carried out before the start of the works. Assumptions were made based on the exterior appearance of the house. This oversight led to avoidable delays once the installation had already begun. A pre-installation structural verification should be standard practice in this industry.
The handling of the battery delivery further illustrates the organizational issues. The battery was supposed to be delivered on the 8th. I received no update and had to follow up myself, only to be told it could not be located. I was later informed it had been found. As of April 22, it still had not been installed. These repeated delays have disrupted other scheduled works and significantly complicated my planning.
Throughout the project, communication has largely been reactive rather than proactive. Updates were often provided only after I requested them.
While the company has stated that the final payment will not be requested until the installation is complete and compliant, the overall experience has fallen well below the level of professionalism expected for a project of this importance and cost.
I strongly encourage future clients to reconsider and if you have already installed anything with them ensure that all specifications, that you had agreed too is what you signed and paid for.
At this point, I am still waiting for a fully finalized and functional installation.