MMS.COM - Personalised M&M'S Reviews 18,188

Complete lack of image acceptability guidance, where absolutely everything is considered trademarked/copyrighted, even when it is not. Dinosaur image generated by AI (no copyright/trademark there) - nope; hand drawn sketch with remote resemblance to anything in the commercial domain - nope; creator image with permission to use (purchased at any of the many graphics websites) - nope. useless!

Not just any image can be transferred. I had to edit it several times before they accepted it. Also, it's been 3 weeks since I ordered it. They used a courier who doesn't respond. MMs doesn't respond to emails. They don't answer the phone!!!
UPDATE.
I read MMS's response. Unfortunately, I don't respond to emails (I've written several in recent weeks) and the phone is always busy (I've tried dozens of times). I placed the order in November. They were supposed to deliver on December 4th. As of today (December 16th), they still haven't. And no one's answering!!! Terrible service.

Very cool products and super smooth user friendly experience

This has got to be the most complecated order I have placed. I purchased a voucher for M&M's through Groupon. Unfortunately some of the terms and conditions were not very clear and so the £50 voucher I purchased for £10 was supposed to be used on a spend of over £100. This I felt was not clear. I also purchased a £30 voucher too and this too needed to be used on a spend of £6. The voucher could only be used between 16th October and 29th October but the M&M website would not except it on the 16th despite numerous attempt. Todaqy is the 22nd October and I have only just managed to use the voucher. I had to email several time to get it too work and it turns out what looked like a 1 was actually supposed to be an I but due to the font, I had no clue about that.
All in all, I'm disaapointed that I've ended up spending more than I wanted and won't be using the £50 voucher at all. The whole ordering process was really frustrating and I will think twice before using a Groupon voucher on this sight.
Fingers crossed the items purchased arrive and on time.

It’s tricky to purchase as you need to order over certain amount (min £100), cannot use 2 vouchers and one 1 pic. Very expensive shipping-advertised £6 and it was £10

Tried to buy some costum M&Ms last year - Picture was declined, got automatic mails that the order would be cancelled - It didnt happen and they just kept the money. Tried to login to fix it, didnt work, tried to call them but the phone was (of course) not active at the moment - So after searching i found a complicated form online that would need a lot of extra manual information, not an easy process. But got my money in the end.
The people i got to talk with clearly didnt understand that it was problematic that they just didnt do anything.
Very bad experience.

AND, now more than a year later, i get a spam message from them with "Lets reconnect" - I havent ever accepted to be contacted, it is illegal to send digital messages without consent.
Im sure noone cares and i will get a standard corporate answer with "So sorry for this we will look into it".

So everybody, if you want companies to care about the rules and costumer service in general, support the ones that do - M&M's surely dont.

Reply to your reply:
I do not need to unsubscribe, i never subscribed - It should not be nessescary. There are rules about sending newsletters and digital contact, and if you dont have consent, you are not allowed to send.
So if you want to do things right, make sure you have real consent and remove everybody else from your spam :) I know its a lot to ask for the rules to be followed...

Excellent service, I had an issue with my request, called the support team and within 5 minutes Nadia had my issue resolved and authorised, can’t wait to receive the goods for my guests and sample the product as well, thanks again Nadia… John @ millburn mini farm.

I recently ordered over £300 worth of items from their website. UPS delivery charged additional £115 customs. Called their support number and the lady is showing me a "notice message" on the check out page which says about customs. But the notice is at the top in yellow, fully blended with the header that it is hard to distinguish and be noticed as a NOTICE to buyers. If the notice was distinguished, I would have read it and perhaps would have not ordered as the items seem to have worked out very expensive.

Thank you MMS for deceiving. But definitely won't be a returning customer and I suppose you won't give a damn about it since the work is crazy about M&Ms. But guess what? Everything has an end

I ordered personalised M&M’s from mms.com / en gb, which presents itself as a UK-based website. The domain is UK-specific, prices are listed in British pounds, and the site is clearly targeted at UK consumers. I paid £198 for wedding favours, assuming the transaction was domestic. After placing the order, I was contacted by UPS and told I had to pay an additional £73 in import duties before my parcel could be released.

There was no clear indication during checkout that the order would be shipped from outside the UK or that customs charges would apply. The company claims this information is available on their website, but where exactly? It is not presented clearly at checkout, nor is it reasonably prominent in the ordering process. Burying such critical information in obscure terms or footnotes does not meet the standards of transparency required under UK consumer law.

Under the Consumer Contracts Regulations 2013, traders are legally obliged to provide consumers with the total cost of goods and any additional charges before a purchase is made. Failure to do so may constitute a breach of these regulations. Additionally, the Consumer Protection from Unfair Trading Regulations 2008 prohibit misleading omissions that cause consumers to make transactional decisions they would not otherwise have made.

Because the company uses a UK-facing domain and prices in GBP, it is reasonable to expect that they adhere to UK consumer protection laws. Marketing directly to UK consumers carries legal responsibilities, regardless of where the goods are shipped from.

I contacted customer service to raise this issue and request a goodwill gesture, but received no response. This lack of accountability is unacceptable, especially for a purchase intended for a wedding.

UK consumers should be warned: this site does not make international shipping or customs fees sufficiently clear. I would not have placed the order had I known the true cost.

UPDATE FROM RESPONSE BELOW: I have now sent you a copy of the email I sent to uk.customerservice @ effem.com, on 6th August 2025, I have also advised you remove your defamatory remark that suggests I had not sent an email. I have sent you screenshots of the whole ordering process and no where does it CLEARLY state that products are shipped from France, and will be subject to further charges. I can see similar reviews below so I’m finding it difficult to understand why M&MS argue this. It needs to be CLEARLY STATED.

Wow! I am so excited about these personalized m&m’s for my son’s wedding rehearsal luncheon! They look great! They will be so surprised! The order was quick, easy, and just precious! They gave me a tracking order so I would know when they would arrive. I live in Alabama and it’s July (92° today) and I was worried about them melting. The box was well packed with cooling pads, and since I knew the 2 hr window that it would arrive, I was able to get it off my porch as soon as my doorbell was ringing. We will definitely order when my daughter gets married.

The printing on the personalised M&Ms were of a terrible quality. They were nothing like those advertised on the website. Complete waste of £300. Would not recommend!

We want to give our guests at our wedding, a little bespoke treat and the personalised m&m's Make part of their favour boxes quite unique.
Ordering from the website was quick and easy to follow instructions from start to finish.
Can't wait for the finished product to arrive on our doorstep.

I ordered a gift of custom M&Ms for Valentine's Day with an estimated delivery of 2/14. I received notice on 2/14 that the order had shipped with a new estimated delivery of 2/17, and then further confirmation that it was out for delivery on 2/17. I understand that there can be delays, so I wasn't concerned at this point.

The recipient claimed he didn't receive the package, so I checked the tracking information which said that it was delivered on 2/18 ... to Hackettstown, NJ (I was shipping to NY). Mind you I received no further communication from M&Ms and the tracking page indicated a "successful" delivery.

After calling customer service, they said there was an issue with the address (which I confirmed was correct in my order confirmation but checked and was missing the street address - only had Apt # and city/state/ZIP - in the shipping confirmation) and the order couldn't be delivered and so was returned to the shipper.

I'm disappointed that I received no notice that my order couldn't be delivered. The best the customer service rep could offer me was either a refund or attempt at redelivery "free of charge" (i.e., I wouldn't have to pay anything additional -- I'd hope not!). I took the refund because I didn't want to risk anything happening again, but I couldn't believe that they didn't offer me at least a refund of shipping costs on top of redelivery to try to make things right after they dropped the ball with zero notice that there was an issue with the order.

+1 star because the customer service rep I dealt with was polite and efficient, but my overall experience was disheartening.

Terrible. Paid so much for delivery only for it to be delayed and then not even be delivered to my address but to a pickup location.
Phone support terrible.

UPDATE: I reported the delivery to them and also the terrible quality of the candy which was faded and looked old. I am yet to send them photos of the candy. However, they have told me it is my fault the order was not delivered to me as the driver stated they came to my address which is completely false and not what the courier told me when I contacted them. Pathetic.

Will NEVER order from here again!

perfect! My logo is exactly printed on the m&m's, the packaging is decent & the follow-up and service are excellent! I love this product, a nice way to make personalised branded good gifts!

Purchased for my wedding but the quality isn’t as id expect for the price. Really disappointed. The print had rubbed off onto the other m and ms.

Some of the M's were faded like the candy is old. I have previously purchased as gifts before with excellent results. This latest experience was terrible and disappointing especially how much you pay for them. I will not purchase these as gifts in the future.

They didn’t mention the products are shipped from where. When I order from website, it shows the price in pounds, and the contact also is a UK phone number. So I think I am ordering within the UK. However, it is not. A few days later, UPS emailed me and charge me fees and taxes for the parcel! If they state it clear in their website or warn me about the extra fees and taxes before I place the order, I won’t order from them. It’s just chocolate, and I can buy the normal M&M from supermarket rather than the special M&M, if I know there is extra fees and taxes before. And I think it is a misleading. It is because everything is showing I am ordering a product within the UK, not other countries!

This company took payment for a delivery, failed to deliver after a month because of problems with their paperwork at customs and then had the cheek to try and get us to pay their taxes before attempting another delivery. I certainly would steer clear of them if you don't want to be the next victim of the M&M scam