MobileFun.co.uk Reviews 5,517

They unfortunately swapped products in the package. In a box of nomad horween leather airpods case, I received a different product in a different colour. I used to trust mobilefun so it took me a long time to realise and I only was able to notice after directly buying from the manufacturer. Customer service is unresponsive. Avoid using this website. It used to be good, however now they are extremely bad.

Horrid customer service. They don’t have a number to call and they DO NOT reply to you via email. DO NOT BUY from here, they will steal your money. They will give you 0 updates on an order that will never be shipped and be completely unresponsive. Totally convinced these guys are scammers. STAY AWAY.

I bought wireless earbuds from Mobile Fun UK and after sent them back on 26.11.2023 with request for returns and refund, they are keep silent. Neither confirmation that they had received my order back nor refund. This is disgraceful!

This company took nearly six weeks and many emails to refund me for a broken charger cable. I'm sure it cost me, and them, more in time and labour that the initial cost.
I felt they were simply making the process as difficult as possible. I wouldn't ever use them again.

Ordered a twin-pack of screen protectors, sent a single screen protector.
Tried phoning, emailing, using Twitter, Facebook messenger and so far NO contact back.
I will wait until this evening and then bring PayPal into this, as the lack of customer service is disturbing to say the least!

EDIT -
They emailed about 10 mins after I posted this and corrected the order.
So I am now ok with them.

i bought an expensive phone case and it never arrived asked for tracking never responded ,i have to go through paypal to recover money

I use the site from 2018 to order various smartphone accessories and always my experience is great! Definitely recommend it!

Ordered items, never received them because they got lost in transit.
On the 1st of October they said they started the refund process. I still have not received the refund and they are not responding to my emails anymore. Quite saddening situation because I just lost over €100,-
Definitely don't order here people.
Learn from my mistake.
Update 27-10-2023: still haven't received refund nor a response to my emails.
Absolutely terrible.

Had a very frustrating experience this time round. Have used them prior and found to be very good. I orederd I ordered 1 x Zizo Bolt tough Black Case for iphone 13 max order #1-1-1-01782307 and Recived with no issue. Two family members saw my new case and wanted one aswell. I then went an ordered:

Amount: -29.98 Zizo Bolt tough BLUE Case for iphone 13 max with 24hr delivery £29.98

Amount: -19.98 Zizo Bolt tough Black Case for iphone 13 max

Neither of the above did i receive an email or any deleivery confirmation. Exchanging emails with the compnay i managed to get the izo Bolt tough BLUE Case for iphone 13 max deleivered after a week - and still had to pay the 24hr deleivery - you did not post it for 7 days, I have yet to receive the second Zizo Bolt tough Black Case for iphone 13 max.

My bank have advised to me to claim via the small claims court which will add a further £30 to the situation. Will update how i get on.

**UPDATE 16 OCT 2023 - Bank attempting to charge back the £19.99 for me- will update!

Update 24th November- Filled out required bank legal documents - will update again soon

UPDATE : Bank returned my money!

I have used mobilefun.co.uk for the past 6-7 years for my various iphone cases etc as I am an apple fan boy and change every Septe,ber. This year has been no different and although with the change to usb-c and a new phone overall, the pre order for my usual Ghostek case was smooth -Good comms, Great Price and Quick Delivery - What more cna you ask for :)

Keep up the Good Work MobileFun Team

Ordered a screen protector for my tablet. The item arrived folded in half with a couple of big ceases in the screen protector which meant I could not apply it to the device. I wrote and complained about the state the goods arrived in. I supplied photos. They wrote back asking me to supply photos. Still waiting for some action. Buy elsewhere.

I placed an order a week ago, I have not received an invoice to this day to make payment. I have sent numerous emails requesting this with no response or acknowledgement of my email. Can I please have assistance with order reference. 1-1-1-01780743?

Excellent customer service! I bought an Olixar tempered glass screen which cracked when I dropped the phone. They replaced it without question - most impressive.

If TP had 0 rating i would be happy to give you a BIG 0.
My order was supposedly shipped 3 weeks ago.

When i asked them about my order via email today they told me that "I can confirm that your order was returned back to us due to failed delivery."
Whatever that means anyway.

They were waiting for me to send them an email AFTER 3 WEEKs and then say that the order was returned back due to whatever imaginable reason.

I am sorry but this is next level of incompetency.

Stay away for the sake of your own emotional well-being.

Appalling behavior and customer service, only writing this review because they have stopped completely answering my mail. Should be noted that I have not been rude or out of order with them, I have however after dozens of mails still not been able to resolve a non working Chipolo that was quite fast established (by Chipolo customer service, these guys are amazing and super service minded, not like mobile fun) to be out of order and within warranty.
This is the first time I write a negative review about a company.

RE order # 1-8-10-01765277--Ticket #225573 8/6/2023. I wrote to explain that the wireless charger they sent me was not compatible with the electricity in the USA. I immediately got assigned a ticket # as shown above. I have written them 3 times since, without any reply from Mobile Fun or any resolve on my problem. Customer service is terrible. Still waiting as of 9/2/2023.

Super fast next day delivery , great Auto sense night lights , well delighted first experience cheers Shaun.

Ordered a genuine Samsung S9 USB cable and very pleased with the cost and delivery. I would recommend buying the genuine cable for your phone from Mobilefun due to the cheaper ones not working as they should . I bought a pack of 2 from a well known selling site and after 2 months of use , not only did it stop charging my phone but I got a puff of smoke from the cable near the USB connector. This was due to cheap cables and not the genuine Samsung cable for my phone . They were taking 8 hrs 35 mins to fully charge. Now I have the new cable from mobile fun ,it charges using fast charging in no time. Please buy the genuine cables and one, you'll save money and 2 the cheap ones are dangerous. !!
I will definitely buy from these again .

Supplied me with s genuine Samsung cable to enable me to mirror my phone to my car radio. Arrived in good time and functions well

Colour changing night light - plug in and go and forget about it as it comes on when it gets dark and switches off when it gets light.

You can have it on standard white light or colour changing.

I put mine in the hallway on colour changing I absolutely love it.