I am helping a dear friend who has fallen at home and lay on her floor for 20 hours until being discovered. I researched the many companies and found one who offer a waterproof wearable emergency... See more
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Caden was a no pressure, friendly and professional salesperson. We felt comfortable making our decision literally right after our first contact. Your company is fortunate to have him!!! Side... See more
Company replied
I got the mobile help fall detection pendant about four months ago. it is a very useful device, now that I am living on my own as a wheelchair user with a tendency of losing my balance. While the neck... See more
I called for information & Donna was very gracious about giving me needed info . I wasn’t ready - told her I could do the order next day - her day off & she said whoever answered could help. Arron e... See more
Company replied
Company details
- Medical Technology Manufacturer
- Home Health Care Service
- Local Medical Service
- Medical Equipment Manufacturer
- Senior Citizen Center
About MobileHelp
Written by the company
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
Contact info
5050 Conference Way North Suite 125, 33431, Boca Raton, United States
- 800-992-0616
- sales-ops@mobilehelp.com
- www.mobilehelp.com
4.7
Excellent
6K reviews
Replied to 21% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to deal with
Very easy to deal with. Explained everything in a easy to understand matter
October 1, 2024
Reply from MobileHelp
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
The representative was very helpful
The representative was very helpful, patient and kind with a sense of humor
October 1, 2024
Reply from MobileHelp
Thank you! We appreciate that you took the time to let others know about MobileHelp.
Reply from MobileHelp
Thanks for the kind words and for being a valued part of the MobileHelp family.
Such patience
I loved how StuartHershey explained everything to me so clear and concise and how patient he was with me.
September 30, 2024
Reply from MobileHelp
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Samatha your agent
Samatha, was the most helpful agent, patient, understanding and very caring to help me with my 93-year-old Mom's needs.
September 30, 2024
Reply from MobileHelp
Thank you for your review of our service! Your positive words mean a lot to us!
Francine was consistent with calling me…
Francine was consistent with calling me back when we were playing “phone tag”. So when I decided I DID need an “alert”, of course I called her. She explained my options and did not drag it out with pressure to sign. I did, of course, but I was able to casually decide the plan I wanted.
September 29, 2024
Reply from MobileHelp
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
Both service techs I talked to were…
Both service techs I talked to were efficient and courteous even with a problem on my Visa account. Helped me get it solved and my help button in its way. A-1 service.
September 30, 2024
Reply from MobileHelp
Thank you for your thoughtful comment! Know that we are here for you when you need us. Never hesitate to reach out!
He was very helpful.
September 30, 2024
Reply from MobileHelp
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Great Customer Service.
Samantha was very good at explaining options available to me and helped me with making the best selection for my wife's fall protection.
September 30, 2024
Reply from MobileHelp
Thank you for your review of our service! Your positive words mean a lot to us!
I am already a customer and I bought a…
I am already a customer and I bought a unit for my daughter-in-law your representative Elon was very nice and helpful
September 30, 2024
Reply from MobileHelp
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
David Noel 🎄🎄
David Noel is,was the reason everything went perfectly.
From professionalism to knowledge to authentic politeness !
September 30, 2024
Reply from MobileHelp
Thank you for your thoughtful comment! Know that we are here for you when you need us. Never hesitate to reach out!
I honestly feel so safe with this life…
I honestly feel so safe with this life alert on.
I can finally go walking without having to worry about bringing somebody with me. Or I can finally go outside. And I don't need to worry about any emergencies happening by being by myself.
I will admit when I first got it. I totally forgot. I had it on and I wasn't used to it. So I was setting it off a lot. But it does take some time to get used to. It is very easy and accessible to use
September 23, 2024
Reply from MobileHelp
Thank you for sharing your feedback! Others can benefit from what you have to say.
Reply from MobileHelp
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Reply from MobileHelp
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
Donna was knowledgeable and patient.
September 30, 2024
Reply from MobileHelp
Thanks for the kind words and for being a valued part of the MobileHelp family.
Stuart was very professional and knew…
Stuart was very professional and knew the product very well. Answered all my questions very easily. Left me very satisfied.
September 30, 2024
Reply from MobileHelp
Thank you! We appreciate that you took the time to let others know about MobileHelp.
Noel was excellent
Noel was excellent. He explained everything in detail and answered all my questions
September 29, 2024
Reply from MobileHelp
Thanks for the kind words and for being a valued part of the MobileHelp family.
told me of all i was getting
told me of all i was getting and when lost the signal to me and made sure i got it back
September 29, 2024
Reply from MobileHelp
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Service was very quick to respond
Service was very quick to respond. Information was clear and helpful.
September 29, 2024
Reply from MobileHelp
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Ted was a professional and wonderful to…
Ted was a professional and wonderful to work with.
September 23, 2024
Reply from MobileHelp
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
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