Mobiles Reviews 

Asif was helpful accurate with a great manner and speedy response to my request to upgrade my sim deal

The sales patter and number porting went well. What the sales team omitted to advise was that ID Mobile customer support is online live chat only!! Imagine my horror when I noticed (despite being at home on WiFi for 90% of the time) that in three days almost 5gb of my data had been eaten and my phone was almost melting! I called Mobiles who immediately fobbed me off and passed the buck to ID Mobile. I then spent no less than 119mins in live chat with two midway interface crashes. On the third attempt I was passed to a second advisor and had to start the story again from the beginning. After much going back and forth and having asked for my PAC to go back with Vodafone, they applied a 5gb credit to my plan. I did a hard reset on my phone and when I’m out of WiFi area and back on data, I’ll find out whether or not the issue is resolved. On the plus side the 5g speed is extremely fast at over 1gb mbps. Hopefully this was just a switchover glitch!

Excellent service from mobiles.co.uk, this was a sim only deal so I can’t comment on their device deals nor their cash back deals as I haven’t received cash back yet.
As a company they got me a great deal with Vodafone which I am more than happy with and only a 12 months contract.

It was a great experience to use the online form from mobiles.co.uk . I expected issues when transferring my details to the service provider but it was smooth sailing.

My Mobile number transfer was painless. Just get the PAC code from the old provider ( a text message ) and put it on the Mobiles.co.uk form.

Mobiles.co.uk informed me of progress on the Order and the start date was as I requested. Note I was just ordering a sim only deal.

I am most pleased with the service from start to finish and I will use their services again for sure.

Well done Mobiles.co.uk . I am definitely a satisfied customer. 5 stars from me.

The fone screen come damage in two places 147924278

Good deals on the face of it but the cashback is really poor. Submit claims, wait for ages, call them, chase it, get promised things, cheques don’t land. Seems to have got worse over last 2 years. Used to be like clockwork. Best just factor in the price before cashback.

Suppose I have the cashback cheque but never received. I contacted their online chat they assure me it's sent just late. but I still haven't received for 2 months since I submitted the claim.

Great product, great price, awful delivery service! Delivery driver failed to deliver twice and they then sent it to Currys PC World for us to pick up. Currys said they didn't have. We contact them on a number of occasions and finally discovered it was a PC World. Whole thing took 1 month to get in my hands with my mobile number transferred for 3 weeks without having either handset or SIM card in hand! Very stressful

I found the best deal for a new phone contract through mobiles.co.uk and decided to buy the phone online but had issues with address details not matching for the credit check and had to abandon the transaction with the intention of trying again later. A few hours later I received a call from Raj at mobiles.co.uk who understood the issue I was having and was able to process the transaction through the phone. He was incredibly friendly, professional and helpful and I received my new phone the day after with clear instructions of when my number would switch over. Thank you so much Raj for your help.

The process was seamless, and was kept informed every step of the way until switchover, including transfer of number. It's a great price and exactly what I was looking for. Reviews are good and I can attest to that too.

I had a wonderful experience with this provider and ended up saving up to £50 a month. A big thank you to Caylun, who was fantastic — polite, well-spoken, and brilliant at explaining things simply. He genuinely made the whole experience, and I hope Mobiles UK truly values him as a member of staff.

Easy and quick after receiving a email from you

★☆☆☆☆ (1 Star)

I am extremely disappointed with mobiles.co.uk. This is now the fourth time they have sent me a £75 wine voucher as a "reward". As a Muslim, I cannot use it because my religion prohibits alcohol.

I have explained this to the company multiple times, yet they continue to send exactly the same voucher instead of offering a reasonable alternative. This shows a complete lack of respect for customers from different religious and cultural backgrounds.

A reward should be something that customers can actually use. Sending an unusable voucher over and over again, despite being informed of the issue, is frustrating, insensitive, and poor customer service.

Combined with the other problems I have experienced with this company, I can honestly say that I would not recommend mobiles.co.uk to anyone. They need to start listening to their customers and provide fair alternatives instead of repeatedly ignoring legitimate concerns.

I ended up at Mobiles.co.uk after spending 4+ utterly wasted hours on the phone with Virgin Media & O2 trying to get an unlimited Sim Card for my IPhone. What a difference. Both Mobiles.co.uk and then ID Mobile made the whole process, sleek, fast and professional. Highly recommended. Fingers crossed I will get my cash-back offer in two months….. but given my current experience, I don’t see why not.

I had a fantastic experience, thanks to Anthony.

From the moment the call started, he was professional, patient, and extremely knowledgeable. He took the time to answer every question I had, and no question ever felt like too much trouble. He explained everything clearly, talked me through the different options without any pressure, and made sure I fully understood the differences between the plans.

The whole process was smooth, efficient and stress-free. Anthony was genuinely supportive throughout and helped me choose the plan that was right for my needs rather than simply trying to make a sale.

Excellent customer service like this is becoming increasingly rare, so it really stood out. Anthony is a real credit to this company, and I wouldn’t hesitate to recommend both him and the company to anyone looking for a new phone or contract.

Highly recommended. Thank you, Anthony!

AVOID! If you get married or have a different last name to previous, they will reject you and say it’s ’fraud.’ Even if you can provide a passport.

Totally unacceptable.

I have not received email with qr code and can't activate esim. Communication is terrible as only get to speak to a robot

Got a call from Jake who helped me change my phone contract and cut my monthly costs by almost half. Was very helpful.

I received a call from Joshua who was very professional and helpful in getting me the best deal I could get. He was very straightforward and made the process hassle-free for me. 10/10 would recommend his service