Mobileshop.com Reviews 

This is really a review of two separate companies. One being Samsung and the other being Mobileshop. So when you go onto the Samsung website, you can have the option to buy their phones on contract. If you do, you're actually buying the contract from Mobileshop. Currently, they have the best Three deals, so I decided to make the purchase. The problem is... Its extremely difficult to contact them. They took 7 days to process my order, and never replied to my emails. All contact from them were automated emails. However, it was much easier to contact Samsung, and they were able to give me updates on my order. Unfortunately, because they use Mobileshop as a 3rd party, they are unable to do anything else. I did eventually receive my phone, so decided to give 3 stars. What is a worry, is that when I Googled advanced unlimited data, I read that I was entitled to the roaming plan. But from a previous review on here, it appears that I am not. So, please be mindful of that.

So everything was going smoothly until dpd delivery today...gave an hour slot and my husband was waiting for them...found a card pushed through letterbox saying they had attempted delivery? We have a dog that barks at every knock....husband adamant there was no knock! I thought ill re arrange for tomorrow Saturday! Not a chance....so only deliver Mon to Friday. I explained I work Mon to Fri...won't deliver to a neighbour...so have spent all afternoon trying to find a solution. Customer service are like robots....repeat same thing over and over....only option is for delivery on Monday....im not even here next week so how can i take delivery? I've had to cancel the order. I will buy somewhere else.
How on earth can companies use such couriers that don't offer weekends?how are you supposed to take delivery if you work?
I have no idea when my upfront payment will be refunded or if my contract with 3 has been cancelled?
So for others reading this when you get a delivery timeslot you need to stand at the front door for the hour to be sure you get it..otherwise prepare for a lot of hassle!!

Order processed to be told my billing address does not match to my bank account... IT DOES. then asked to email them with correct details and after i done that there is no response. I thought lets call them, was on hold for over an hour until i gave up. My up front cost for phone has been taken yet no idea what is happening with my order. I read the reviews here and they were pretty much all negative but thought you cant please everyone so you will get some that are just never happy. HOW I WAS SOOO WRONG. after my own experience i will say pay alittle more elsewhere if you have to just to avoid this.

NAUGHTY THIEVES ....... ONLY STEAL MONEY AND YOUR BANK DETAILS

AVOID AT ALL COSTS
Absolutely appalling service. I tried to get a Samsung S23 with a monthly contract with them. I provided the documents they required and when I ask for an update, no reply. I have tried including any and all samsung email address I can find associated with mobile shop and still nothing. It's been 2 weeks. Save yourself the hassle, not worth it.

UPDATE 13.12.2023
Now received an email from them saying they have had a system error and cannot process my order. They cannot cancel it themselves and I have to call a phone number to sort it out. HOW IS THIS ACCEPTABLE.

I was reluctant to write a review but have been extremely patient, waiting several weeks for my phone to be connected. Despite all the hours I have spent on hold waiting for them to answer phone calls and or respond to emails with vague reassurances, I do not believe any progress has been made.

Unbelievable that a global brand such as Samsung is willing to partner with and be associated with a company that provide such appalling service.

I would give zero stars if that was an option and if you value your own time and energy I would strongly suggest ordering from elsewhere.

Ordered phone via they site. Wait already4 days and no response.

I ordered a Samsung A54 via Money Saving Expert, which I thought came directly from Samsung. I didn't realise Mobileshop was also involved in the process. Having read the poor reviews, it made me anxious on whether I bought through the best channels. However, the process was smooth. I received emails from both Samsung and Mobileshop letting me know the order was confirmed and item was being prepared for despatch, with expected delivery date. The mobile came a day earlier then expected, with delivery updates. Once I received my mobile, an email came from Mobileshop letting me know that my new plan was activated etc. I am pleased with the entire process and hope this review will give a balance to some of the recent negative reviews.

I've ordered a Samsung Zflip5 via this retailer and had my order cancelled after 2 days after failing security checks.
Whilst I understand people can fail these, the process about this raises questions for me.

1. No or limited direct customer support. The email correspondence is all from a no-reply address, there's very little in the way of a contact number, helpful site or person (I did have to provide further supporting documents which I did promptly).
2. Taking upfront payment in full without even guaranteeing a purchase, this is just purely bad practice especially that they are doing it with a third party retailer, and made worse by the next point.
3. Slow response times. Took a full day for them to review my case and another day of just waiting around after providing further documents to hear anything back, while if I want to make use of another Samsung deal they are all reaching an expiry date.
4. No notice or connection from Samsung themselves that I've even placed an order?
5. No mention of redress or alternative options after cancelling.
6. Finally I should mention I've had an ongoing phone contract for 6 years (often for flagship phones), have never had any credit or background check issues with these and have a good credit rating.
Just a pure waste of time, in the end mobileshop mentions I can "review my credit report"... what report? They've not provided one.
If I can speculate they cannot or aren't able to deliver some volume of orders and have gone through a runaround way to get out of this in my case.
Still waiting on the refund.

On Sunday 24th September 2023 I ordered a Samsung A54 and SIM card from the Samsung website which directed me to Mobileshop.com.
It was after placing the order, I had passed the security? Financial checks. I was then informed the handset was out of stock. (Why sell something if it isn’t in stock).

I emailed mobileshop on Wednesday 27th September 2023 requesting an update regarding my order. I received a reply that evening, providing me with a telephone number to speak directly with Samsung who would dispatch the order directly.

On Thursday 28th I spoke with a very helpful gentleman, or so I thought, who eventually located my order and advised, both handset and the SIM card were in stock. They would be delivered the following day, Friday 29th September 2023. Nothing arrived.

It is now Monday 2nd October 2023 I have received no further contact from either Samsung or Mobileshop.com.

Having trusted Samsung I had not checked the reviews on here for Mobileshop.com, 1.8 stars, not very good at all.

However, the e-mail confirming my order states that Samsung Mobileshop is a trading name for A1 Comms Ltd, who also operate a second company ‘Affordable Mobiles’ which sells all different brands of mobile telephone, they have a rating of 4.4 stars on trustpilot, 80% of their customers give them 5 starts.

It appears the problem here is SAMSUNG!, who dispatch the Mobileshop orders. (Check all the reviews, it is always complaints about Samsung phones.

Update:
I contacted Mobile shop by telephone on 4rd October 2023, spoke with the call centre, I was told they have technical issues, however I was assured that I would most definitely receive my new handset on 8th October 2023. I stated I did not wish to wait any longer and I would like to cancel the order. I was informed I would receive an e-mail confirming the cancellation the following day. In reality I received an e-mail the following day to say my handset would be delivered that afternoon, 4th October.
So I now have my handset, the moral of the story is. Cancel the order and delivery will miraculously happen immediately and any technical issues disappear.

+ Ordered a Galaxy S23 Ultra 512GB from this shop. It actually redirected me to submit the monthly payment contract to Samsung's UK website. I could choose my preferred device, then go with my personal info, delivery and payment. All this went very well.
+ Someone said the Samsung website is fake. It is not. It's their domain. You can check the SSL certificate as well.
+ They do some checking and if you pass them, the order is forwarded to be prepared for despatching and delivery. These are the steps: "Payment Accepted/ Order Acknowledged/ Order Confirmed/ Preparing dispatch/ On the way/ Delivered".

- I'm still on "Preparing despatch" for few days already, even if they've promised "Next day delivery". Imagine, the case for the phone already arrived. If this order is not fulfilled, I'll have to return the case too.
- Although I have other orders made on Samsung's website, they do not look to appear on my account, nor these orders are connected by the same email address used for the order. So if you're logged into your Samsung account, you must log out to actually check your order's status. Silly, isn't it?
- I can't remember on which website I found the offer I bought. Was it Uswitch? Or another one? Can't remember?
- Is kinda confusing that the MobileShop website is just an interface/paravane and mostly used for some FAQ and order tracking and this incomplete. You must check your new contract order on Samsung's website. The only info it's offered is this: "
Processing at Warehouse
More Details
Your order has been successfully received and is being processed at our warehouse.
As soon as your order is shipped, we'll email you to confirm it's on its way. Thanks again for choosing Samsung Mobileshop." That's all. On Samsung's website, it's a bit better.
- Although I've ordered a "Three Advanced Unlimited Data (24mths)" I've learnt just after that, that I have a "Lite" version of this "Advanced Unlimited", so Roaming is not included ("You can unlock your UK allowance for 24 hours in Go Roam destinations to use your allowances just like at home. It’s £2 in Go Roam in Europe, and £5 in Go Roam Around the World destinations." LOL). Only on "Value"(28 Daily Go Roam Passes) and "Complete"(56 Daily Go Roam Passes). Just a "little" marketing gimmick. All right, I understand I bought the cheapest possible contract with unlimited all, but they could've mentioned that. It's a small detail, but important for me, because I travel all August each year in Europe. Therefore, to use it while in Roaming costs are huge. So not worth it. Better buy any European SIM and just use that at 10–15 Euros for a month and 10-20GBs included.

One star down for order being on "Preparing dispatch" status yet for a few days already.

I'll update this review later with the experience I have had with this e-shop. Now reading so many negative reviews, I'm a bit worried, but I hope I'll have the experience of the positive reviews.
LE: it's 30th of the month, the date they've promised my "next day delivery" will take place, in the shape of 5 days. Order still on "Preparing dispatch" status. Probably 5his is going for cancellation. Never had this issue with other companies. For each day late, one star down. It's unacceptable.
LE: 1st of October. Another day - no delivery yet, another star down.
LE: 2nd of October: delivery update has been updated to 3rd of the month, but no notification on my email yet. On Chat with Samsung, I'm told the delivery is scheduled for tomorrow, 3rd, or this week.
"Thank you very much for waiting. We apologise for any inconvenience. Due to circumstances beyond our control, your order has been delayed, [My name]. You can expect your delivery within this week or tomorrow, 3rd of October. Once your order is on its way, rest assured that you will receive automated communications from our courier partner." Let's see...
LE: 4th of October: just received an email from DPD, that my order has been received by them, and they're waiting the parcel from Samsung. So from now it's finally a (9 days +)"next day delivery"... I hope the contract hasn't been enabled from when I ordered the smartphone. I would have to go with -1 stars :p
LE: had to be delivered on 5th, but the DPD driver felt he's skip my delivery, so it's been delivered on 6th. Contract started on 4th, when they despatched the order. Everything came OK after all, but the next day delivery is actually 10 days...

Tried contacting mobile shop / Samsung order 43520397 I need the phone desperately as mine is broke and no one replies last contact 5 days ago

I ordered a phone for '1-2' days delivery four days ago, and the expected delivery date is tomorrow. However after my order I received an email from mobile shop which implied the item was out of stock, and they cant provide an accurate delivery timescale, and based on reviews, people seem to wait at the 'preparing dispatch' stage my phone is currently at for anywhere between a week and 6 months, wit instances of this going back several years.

Ive spoken to samsung customer service via the listed number, and both 'Grace' and 'Bella' seemed to imply that there was no plan of my delivery ever being sent. Bella mentioned vague 'technical issues' and went on to say that while she could confirm that my order was at the warehouse, it was 'very unlikely' (direct quote) that it would be delivered on time, and couldnt tell me whether the expected wait would be a few days or full months. Bella said more of the same and actually voluntarily described the process as 'unfair' to customers.

All I want to know is how long im going to be waiting, but it seems literally no one is prepared to give me that information, and the closest i got to it was them saying dpd were the only company who could tell me, but dpd cant tell me until they have picked up the item, and its 'Very unlikely' that they will, but samsung cant tell me if they know or not until they hear from dpd.

Essentially im stuck in a limitless waiting room after already spending money, with no way of knowing how long im going to be there.

Im going to be looking into legal options, as I'd recommend everyone does, as there's no way this level of disservice is legally green.

They'll tell you over and over that the issues are 'unexpected' but they seem to have been unexpected for several years now, so at this point its deliberate malpractice.

UPDATE: I called on 03454136208 and a Mobileshop employee called Luke has been very helpful. Apparently samsung have marked my delivery as attempted even though it has not been attempted and I've received no update from DPD, amd theyre essentially not planning on arranging 'redelivery' and were not able to give luke any dates. Luke expressed that Samsungs service in this case has disappointed him, and he intends to assist with my case in the background, and then put me through to samsungs complaints team as the issue above seems to be on Samsung's side. Samsung said they'll email me but i havent received anything yet. Still not resolved but I'll continue to update. I hope im not just destined to be passed between customer service teams, and that the issue is genuinely resolved

UPDATE 2:
My delivery was delayed until the fourth of october and i got a response from the complaints team saying its due to be delivered on the second. They also sent me a £25 samsung shop voucher for my next purchase, as if anyone who has encountered this delivery system would come back. I havent heard anything from Luke, who said he would keep an eye on my case behind the scenes and send me updates, but im hoping that means all is going well and i'll finally get my delivery today.

UPDATE 3:

I called customer service again and was told that essentially all the resources luke had claimed to provide me with werent accessible by mobile shop and that essentially nothing could be done from their end.

Its currently one pm on my delivery date and as expected i still havent received the fabled dpd confirmation email so i expect this to continue to be delayed again and again.

I was told by mobile shop that theyve 'fulfilled their part of the contract' in seemingly an attempt to bounce me back to samsungs useless system. Definitely not worth ever buying from this company.

If i could rate this zero stars i would.

Terrible service , get bounced from one person to the another, ive ordered phone trying to cancel, they are not samsung, they cant answer any question and say we put you through to another department, refuse to log complaints, wont cancel only hour after ordering.Definately a scam

So I placed an order from these guys thinking it was directly with Samsung then read these reviews and panicked a bit.

I decided I'd leave a review because of this panic.

Whilst it did say 'next day delivery' and actually took 3 days to come everything was actually pretty smooth - so don't worry too much, I've given 4/5 due to the slightly longer than expected delivery but I can't fault them other than that.

I made an order couple days ago and they took £169 from my account but i didnt received any mail regarding my order

⚠️ This fake mobileshop via fake Samsung is scam process! Be careful everyone lots of people lost money! Nothing to do with real Samsung Website! Many people have lost deposit money including myself! contact your bank and raise a dispute to get your refund. Seek advise from bank they will help you out. Just be careful everyone with this scammers and scam process. Telephone and email both fake, real Samsung number and email address is completely different!!! ⚠️

Made an order through samsung

Says it's same day checks been 3 now waiting for the manuel processing and still no further along, joke of a company

I ordered a contract through Samsung, who seem to use these as Thier supplier, 1st issue was they took £90 from my bank which they didn't seem to mind doing, then proceed afterwards to email me informing me that my bank address doesnt match my delivery address which was given per my statement. I was then asked to contact my bank and get them to remove my address and re add it.
I then asked for a refund process and get no reply.

I should of just listened to all the 1* reviews

I've sent an email asking for my money back after reading the awful reviews, not heard anything. It's making me so anxious. I just want my money back.