Mobitel Reviews 

Data connection is very slow.really disappointed.They named there packages as 'unlimited'.but theres only unlimited loading only.👎

Data speed is disappointing and horribly slow. Just keeps buffering rather than loading. Useless for the money spent. I would not recommend mobitel.

I have purchased my tourist eSIM and could not open the file with the QR code. I've tried to reach out to customer service, without much success - I couldn't submit the form despite providing all required info. When I tried to send an email it asked me to use the aforementioned form. Finall try was to contact them via What's up number provided on the official vebsite - nobody replied to me. I guess, this comment is self-explanatory regarding the customer service quality

I just updated my package 2 days ago, and it is an unlimited package. Now they are saying my package has already reached 50% of usage

The only reason for 2-Stars is the technology and speed.
1. There was a 549 pre paid package withdrawn without warning, I have the advert for 699, without any transition warning. At least you could, 'lock the reload' and reply the customer for preference, without allowing the reload, to be just wasted.
2. The 'HUMAN' customer service is getting hardest to access, to derive a solution or convey a grievance. Nothing is more annoying than you can't reach help desk, which is a basic client relationship violation. You might even consider a paid, premium service, where the client can opt to pay and "Access" Customer Service!

I will not extend any of SLD services any more it is a total rip off wrong advice wrong judgement wrong assessment, list is endless. They advised me to get unlimited access Wi-Fi for one person living small house and ripped me off for over two years with a bill of over 14,000rupees , they need to pay me back what I was charged with completely wrong assessment and judgement 200 GB, when I did not use even 50, absolute rip off, robbing the customers misleading the customers I am slowly leaving Slt, no thank you for further offers. Please don’t send me messages advertising further more offers. Y have to pay me back overcharged Rs.12,000 monthly nearly coming up to at least 2 years or more I believe, one of their own agents recently advised me and said all what I need is 50 GB which cost me only Rs.3000. Which is the package I am on now. They need to pay the overcharged amount for the period that they have. done if they have something called decency in serving people. They have sent a bill even for this month for another Rs14.000 after I have signed for the new contract.

Exploiting money saying things they don’t offer. Have to pay for the unlimited monthly package but within 2 weeks package ends and have to pay again. No governance No control bluffing to keep the customers. Either government has to take action or the top management should. Seems like dont know the meaning of the word “unlimited” False marketing and naming of the products that they do not offer.

*Extremely Disappointed – Terrible Experience*

I’ve been using my Mobitel number for over 3 years, and out of nowhere, they disconnected my SIM without any prior notice. When I called customer service, they claimed it was a "technical issue" related to the IDD call facility. They said it was resolved — but just one hour later, the SIM got disconnected again!

This has caused me serious problems: I can’t receive verification codes for my online banking, and I’ve lost contact with many friends because my number is no longer reachable.

Absolutely shocking service. The customer support team is useless, unhelpful, and clearly don’t know what they’re doing. Their technical team is just as bad — no proper solutions, no professionalism. I would *strongly advise against* using this company. Completely unreliable and unprofessional.

Bad quality Telecommunication service in Sri Lanka. Don't buy this stupid company's telecom packages.

Terrible service. You can't even call it a service. You have to pay a lot just to get a decent speed and even then it's not maintained. Would not recommend.

Even though the Rs. 1989 One plus package promises unlimited connectivity, the speed is very slow. Since last month I have noticed that the connection speed is reduced, 10 to 5 days before the package expires.

I am spending an extra sum of money expecting a quality service to conduct my work with no disruptions. If you can't provide what you promise, please do not waste the customer's precious time and money.

Currently, we are residing abroad. I had a problem with activating my e-SIM number for the second time and my wife had a problem with her roaming facility.

Ms. Rylee Francisco, who works as an Executive – Customer Resolutions Management, helped us to overcome these issues. Thank you, Ms Rylee, for helping us with this matter. We really appreciate it. Employees like you would be a good asset to Mobitel.

Worst service ever. I have called 3 times to customer care and they hanging up the line after i select the talk to customer care agent option. This is very disappointing and unacceptable. This will lead you to lose the customers. I have recommended mobitel to my family and friends. Now iam going to correct the mistake that i have made. Dont use mobitel.

Tried 3 times to block promotion calls by calling customer care center. But nothing changed in first two times

Recently, I activated a 3-hour unlimited data plan, but the signal was very weak. I think the speed was also less than 1 Mbps. When I checked, it showed only 200 Kbps. I don’t understand why you offer these packages if you can’t provide a proper signal. The speed was even lower than regular data. I’m very dissatisfied and frustrated. I think it’s time to change my phone number. Mobitel’s service is disappointing. its packages are expensive, yet the signal is poor. If you increase package prices, at least provide a decent signal.

Made the foolish mistake of buying a sim at the first airport Stall and trusting it was good because it is the "national" provider. Paid for 1 week plan with free calls/sms and 15GB. Got a text the next day that my account was suspended and I needed to recharge it. When I called they said it was system issues and would be activated in 30 mins. Ended up buying a dialog sim 6 hours later.

I always put money to the phone and it always ends in a minute.7days or 1 day data package doesn’t work.if I put the package it will be over in a minute.what is this .worst service.i hope this company will be broke.take people money and not giving the services is a crime .i hope you all get karma.im praying 🙏

i paid twice as much for an UNLIMITED package. and its so garbage, i can't even describe how frustrating it is to pay twice the price just to get worse internet. unlimited ? nah it ain't unlimited its garbage you're getting. and i cant with how i have to watch a youtube vid in freaking 144p like i don't deserve a better life. and i had to pay this much is because i use an app called discord, i cant even join a voice call but i was able to join just fine with the 1 gb i was getting with 989 package. so fun when discord says "no route" after waiting to join the call for 20 minutes after paying 2 times as much. so thank you mobitel !! :D

The worst connection ever..cheap mobitel has no shame