I purchased 3 lights from MOD, Great looking light however we had a few issues. MOD customer services were good & the issues have now been resolved.
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Review summary
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I’m absolutely thrilled with the gorgeous pendant light I bought from MOD LIGHTING. My experience with this store was so pleasant, smooth, and easy from start to finish. Everything arrived on time and... See more
Company replied
We had our electrician come in and installed the new alabaster chandelier we bought from mod lighting, just WOW. Even the electricians kept complimenting the lights, the build, the quality, the packag... See more
Company replied
I saw a few of my neighbors had mod light sconce on their house and was immediate drawn to the modern look of their products. THey truly are a game changer and instantly modernized our exterior wall a... See more
Company replied
Company details
Written by the company
Get inspired and elevate your home with our modern light fixtures! Visit us at www.mod-lighting.com
Contact info
2251 Constitution Ave, 14760, Olean, United States
- +1 8889884317
- info@mod-lighting.com
- www.mod-lighting.com
4.3
Excellent
224 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent customer service
I had several issues( mostly my fault) and the company responded immediately and was extremely helpful to solve my problems. I appreciated their quick response and follow through.
September 29, 2024
Reply from MOD LIGHTING
Hi Marie,
Thank you so much for your kind words! We're delighted to hear that our team could assist you and resolve the issues promptly. Providing excellent customer service is our top priority, and we're glad we could make things right for you.
If you need anything in the future, we're always here to help!
- Team MOD
THE WORST EXPERIENCE EVER!!!!!
THE WORST EXPERIENCE EVER!!!!!
DO NOT, I REPEAT, DO NOT ORDER FROM MOD LIGHTING.
HORRIBLE RETURN POLICY. IMPOSSIBLE TO DEAL WITH. DISHONEST.
Even their response is dishonest!!
They offered to reimburse me for the return shipping, when I contacted them after they received the return, they reneged!!!
Then offered me a $200 credit. I didn’t want the credit because original purchase was so cheap looking that I would never get another product from them😱
January 21, 2025
Unprompted review
Reply from MOD LIGHTING
Hi Pamela,
Thank you for sharing your feedback. We truly regret that your experience with MOD LIGHTING did not meet your expectations. Upon reviewing your case in detail, I would like to clarify a few points to ensure transparency:
Initially, you requested a return and informed us that you no longer had the original packaging. As indicated in our return policy (https://mod-lighting.com/returns), all items must be returned in their original packaging, and customers are responsible for return shipping costs. Despite this, we made an exception to accept the return and offered you a store credit refund, which you initially agreed to.
Afterward, you requested that the refund be issued back to your original payment method instead of as store credit. To assist you further, we accommodated this request.
You also asked us to send you a box for the return as you did not have one that fit the light. We explained that, unfortunately, we do not provide boxes for returns.
Though the light was returned outside of the return window, we still accepted it and refunded you in full without charging a restocking fee, despite our policy.
Regarding your request for us to pay $200 for the return shipping and the box you purchased, we believe that refunding you in full and waiving the restocking fee already went above and beyond to make this process as smooth as possible.
Please understand that we have done our utmost to accommodate your requests and resolve this matter fairly. While we empathize with your frustration, we hope you can see that we have gone beyond our standard policies to assist you.
If you have any further concerns or questions, we are happy to address them.
- Team MOD
Exceptional wall scones!
I'm thrilled with my recent wall scone purchase! Outstanding built quality, took me 15mins to install the mounting bracket of my new Sceone!
January 20, 2025
Reply from MOD LIGHTING
Hi Charles,
Thank you so much for your kind words and for sharing your experience! 😊 We're delighted to hear you're enjoying your new wall sconces and that the installation was quick and easy. Exceptional quality and user-friendly design are what we strive for!
If you ever need assistance or have more feedback, feel free to reach out. Happy lighting! 💡✨
- Team MOD
Buyer beware!!!!!
had a long chat with M from Customer Services and outlined that the website is very misleading a far as a 'Money Back Guarantee' is concerned and returns. she was apologetic and conscientious about making sure they did things courteously and respectfully for their clients. this could have been fixed without having to resort to this review but Mod Lighting still respect their clients unlike most others
Buyer beware!!!!!! They sent a faulty lighting fixture and not what I ordered plus it was a piece of plastic garbage for nearly $400. They have a 30 day money back guarantee but DO NOT BE FOOLED. they apply a ' facility fee' plus you have to pay to send back. They are trying to extort $100 from me for a piece of rubbish.
January 17, 2025
Unprompted review
Reply from MOD LIGHTING
Hi Greg,
We appreciate your feedback and are truly sorry to hear about your experience. At MOD LIGHTING, we strive to provide high-quality products and excellent service, and it’s disappointing to learn we didn’t meet your expectations.
To clarify, our Return Policy does state that customers are responsible for return shipping costs, and we may apply a restocking/refurbishing fee of 10% on returned items. However, we have a streamlined process for damaged items. If you provide proof of the damage, we can often process a refund or replacement without needing the item returned. We apologize if this wasn’t clearly communicated during your interaction.
We value our customers and aim to resolve issues promptly and fairly. If you have further concerns or need additional assistance, please don’t hesitate to reach out to our support team directly. We’re here to help and ensure your satisfaction.
- Team MOD
Faulty Diana pendant - issue resolved after a week
*EDITED REVIEW*
Initially I was very pleased with the user interface of the website, the wide range of options for lighting and the pricing compared to other companies. The Diana pendants are very beautiful, but upon installation, we noticed a fault with one of the two DIANA pendant lights we ordered. Customer service replied the next day to discuss a replacement but I didn’t hear back until I chased them 5 times via email - after no responses, I left a negative review on their website and on trust pilot. I then received a call from a customer service lady who informed me there was a glitch in the system and my emails were not being received? They have now been in touch to send a replacement for the pendant so I am awaiting delivery. It’s a shame I had to waste time chasing but overall I’m happy to have had the situation dealt with. I just hoping the new lights are functional and there’s no issues.
January 16, 2025
Unprompted review
Reply from MOD LIGHTING
Hi Niyusha,
Thank you for sharing your experience with us and for your patience throughout this process. We're truly sorry for the inconvenience caused by the delay in our communication. We understand how frustrating it must have been to chase the issue, and we sincerely apologize for the glitch that prevented your emails from being received.
We are pleased to inform you that the replacement for your Diana pendant light has been processed and shipped. You will receive a tracking number shortly, which will allow you to monitor the delivery status.
We appreciate your understanding and are committed to ensuring that the new pendant light meets your expectations. If you have any further concerns or questions, please don't hesitate to reach out to us.
Thank you again for your patience and for giving us the opportunity to resolve this issue.
- Team MOD
Reply from MOD LIGHTING
Hi Hudson,
Thank you for your feedback! We're glad to hear you find our modern lighting both affordable and great-looking. We appreciate your recommendation and are here whenever you need more stylish lighting options! 😊💡
- Team MOD
Amazing experience shopping with this brand!
Shopping was a breeze, and the customer support team was so helpful, will be definitely be buying again.
January 15, 2025
Reply from MOD LIGHTING
Hi El,
Thank you for your amazing feedback! We're so glad to hear that you had a smooth shopping experience and found our customer support team helpful. We put customer satisfaction at the forefront of our business! We understand there is no business without taking care of our valued customers.
We can't wait to assist you again in the future. Happy shopping, and thank you for choosing us! 😊🛍️
- Team MOD
They are bright
They are bright, styles and exactly what I was looking for. Highly recommend the Kendal light!
January 7, 2025
Reply from MOD LIGHTING
Hi Santro,
Thank you so much for your glowing feedback! We're delighted to hear that the Kendal light met your expectations with its brightness and style. It's wonderful to know it was exactly what you were looking for.
We appreciate your recommendation and are always here if you need anything else! 😊💡
- Team MOD
The simplicity of ordering items
The simplicity of ordering items, and the timely manner for which we received these items. Great quality, and easy installation.
No need for an electrical box, the bases are narrow.
November 11, 2024
Unprompted review
Reply from MOD LIGHTING
Hi Lisenby,
Thank you for your wonderful feedback! We're delighted to hear that you found the ordering process simple and appreciated the timely delivery of your items. It's great to know you enjoyed the quality and ease of installation, especially with the narrow bases that don't require an electrical box.
We look forward to serving you again in the future! 😊✨
- Team MOD
The product is great
The product is great, it brings an upscale look to my room.
January 1, 2025
Unprompted review
Reply from MOD LIGHTING
Hi Eddie,
Thank you for your kind words! We're thrilled to hear that your new light has brought an upscale touch to your room. At MOD LIGHTING, we take pride in offering designs that enhance your space with modern elegance.
Enjoy the stylish transformation! ✨
- Team MOD
Reply from MOD LIGHTING
Hi Saravanan,
Thank you for your kind words! 😊 We’re thrilled to hear you had a positive experience with our customer service and are happy with the quality of our products.
At MOD LIGHTING, we’re dedicated to providing exceptional service and high-quality designs to elevate your space.
If you need anything else, don’t hesitate to reach out—we’re always here to help! 💡✨
- Team MOD
Good customer service, although the light we chose was disappointing
We are building a house and looking for modern looking outside lights, which are difficult to find (especially ones offered in different sizes). I ordered the smallest 12" size of the Haylen LED light to see and feel how well it was constructed before ordering the rest of the lights we needed. The light was shipped from Hong Kong and was not even packaged in a box, but rather in several pieces of styrofoam and a lot of tape. Even though the fixture was $90, it felt very cheap. While the light was ultimately disappointing, Mod Lighting was extremely responsive and made sure I received a full refund in a timely manner.
November 5, 2024
Unprompted review
Reply from MOD LIGHTING
Hi Jim,
Thank you for your feedback, and we appreciate you sharing your experience. We’re sorry to hear that the fixture didn’t meet your expectations, but we’re glad to know our team was able to assist you promptly with the refund.
While some of our products ship from our warehouses in Asia, we ensure they still adhere to our promised shipping time frames. Your input about the packaging and product quality is valuable to us, and we’re continuously working to improve. If there’s anything else we can assist you with as you search for the perfect lights for your new home, please don’t hesitate to reach out. Best of luck with your build!
- Team MOD
Modern and elegant
Our new chandelier is perfect! Very modern, elegant, and instantly became the star of our living room!
July 27, 2024
Reply from MOD LIGHTING
Hi Adam,
Thank you so much for your wonderful words! We’re so delighted to hear that your new chandelier has brought modern elegance to your living room and become its standout feature.
It’s always our goal to create pieces that make a space feel truly special, and we're delighted to know that you're enjoying it.
If you need any further assistance or have questions in the future, we're here to help. Enjoy the ambiance!
- Team MOD
Do your research before you buy
Do your research before you buy! Lights ship directly from china. You are sent a tracking link immediately with a delivery date that makes you think you are getting the lights within a couple days, mine said delivery yesterday but tracking shows they are still in china. If you search the US address they post it’s an empty field. Look in Reddit for the real reviews. I found the post after I ordered them. I think I’ve sent 6 emails and no resolution. I called and got 1 person on the phone but all he had was excuses and no help. Really good scam with a nice website but terrible customer service.
Update, still in china. Company says “senior team member” will reach out and that hasn’t happened. Stay away!
October 6, 2024
Unprompted review
Reply from MOD LIGHTING
Hi Todd,
Thank you for reaching out and sharing your experience with us. We want to assure you that we are committed to providing the best service possible and take your feedback seriously.
We have escalated your case, and one of our senior customer support specialists has been actively trying to reach you multiple times, but your voicemail indicated that you will be out until October 17th and that the number provided is your office line. Please be aware that sometimes carrier tracking systems don’t update in real-time, which might explain the discrepancy you’re seeing.
Please note that you placed your order on October 5th, and we shipped it on October 7th. With the standard free shipping you selected, you can expect your package to arrive on or before October 16th. Upon checking, we can confirm that your order was successfully delivered on Oct. 14, 2024. To clarify, we have warehouses in North America (New York) and Asia (Shenzhen & Hong Kong), which allow us to ensure efficient shipping and delivery to customers worldwide. While some orders are shipped from our facilities in Asia, our Shipping Policy states that all orders are processed within 2-4 business days. The estimated delivery time is 2-7 business days, depending on the shipping method, product(s), and your location.
In some cases, especially if you have ordered multiple fixtures, they may ship in separate boxes from different locations. We sincerely apologize for any confusion caused by the tracking information.
Thank you again for bringing this to our attention, and we are here to help in any way we can.
- Team MOD
The design is absolutely stunning
The design is absolutely stunning. We had two bulbs out and the customer services was just right. They sent us what we needed right away and now we get to enjoy this stunning chandelier. Thank you MOD Lighting
September 30, 2024
Unprompted review
Reply from MOD LIGHTING
Hi Goldie,
Thank you so much for your kind words! We're thrilled to hear that you love the design of your chandelier. We're also glad that our customer service team was able to quickly resolve the issue with the bulbs.
Enjoy your beautiful chandelier, and please don't hesitate to reach out if you need anything else in the future. Thank you for choosing MOD Lighting!
- Team MOD
Deficient Product - No Customer Service
I ordered 5 items from MOD Lighting;
Haylen Outdoor LED Wall Lights. Also purchased a full Warranty in case of an issue in transport or a deficient product.
One of the products was deficient.
I contacted MOD Lighting. I sent deficient product photos. Only After 2 MONTHS, after following up with them etc., they suggested to replace an internal part stating that it MAY resolve the issue.
I suggested them to do it themselves. NO RESPONSE.
MOD Lighting failed to provide an acceptable solution. Warranty is another SCAM.
Very disappointing experience.
I will NEVER buy a product from this company.
Edited Comment after company edited their comment;
I just wanted to add this comment after company's recent comment.
After I wrote my initial comment, they started calling, tried to record the call and emailed me to remove this comment. Harassment. NO WAY.
People should know until this company start to care about their clients after selling a product.
Only after I published my comment at Trust Pilot they acted. Now they claim the delay for sending replacement is due to my late address confirmation. I don't know who believes that.
STAY AWAY from false accusations and harassment.
September 12, 2024
Unprompted review
Reply from MOD LIGHTING
Hi Mr. V,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced and understand your frustration.
Upon reviewing your case, we can confirm that we offered a full replacement of the product to resolve the issue. The delay occurred as our customer service specialist was waiting for confirmation of your shipping address. Once we received your confirmation, the replacement light was shipped promptly and delivered on 09/23/2024.
We hope this resolves the issue to your satisfaction and kindly consider this matter closed. Please know that we did our best to address your concerns as quickly as possible, and we appreciate your understanding.
If you have any further questions or concerns, feel free to reach out.
- Team MOD
Super fast delivery
Super fast delivery. Very helpful and resolved our sales tax issue quickly
June 26, 2024
Unprompted review
Reply from MOD LIGHTING
Hi Jackie,
Thank you for your kind words! We're thrilled to hear that you were pleased with our fast delivery and that we could assist in resolving your sales tax issue promptly.
We understand there is no business without taking care of our valued customers. That's why we provide round-the-clock access to knowledgeable Client Care Specialists who are ready to assist you with any questions about our products, customizations, shipments, and after-sales support.
If you need any further help or have any questions, feel free to reach out anytime. We're here to support you!
- Team MOD
Aurelius Light Fixtures
We ordered the Aurelius large double layer jet black chandelier and matching sconces for our new lake home. They are beautiful in the setting with its high ceilings and white walls. No surprises, everything was well packaged, and our electricians had no difficulty installing the pieces. The sconces are designed to be hung horizontally, but we wanted them to be vertical, and our electricians figured out how to do that with a couple of extra screws in each. If you love modern, these are quite striking pieces. I called today to request a copy of our invoice, and they emailed it today!
July 24, 2024
Unprompted review
Reply from MOD LIGHTING
Hi Sophia,
Thank you so much for your wonderful feedback! We're thrilled to hear that the Aurelius chandelier and sconces look stunning in your new lake home. It's great to know that the installation went smoothly and that your electricians were able to adjust the sconces to fit your vision. We take pride in offering pieces that not only enhance modern spaces but also provide flexibility in design. At MOD LIGHTING, we envision a world where lighting transcends mere functionality and becomes an art form that illuminates spaces. We pride ourselves in creating pieces that exude modernity, elegance, and timelessness.
We’re also glad our team could quickly assist you with your invoice request. If you need anything else, please don’t hesitate to reach out. Enjoy your beautiful new home!
- Team MOD
Haylen lights are a game changer
I purchased a set of Haylen and Haylen RGB lights, and they have truly transformed my space. The addition of Haylen RGB lights in my game room has elevated its appearance, while the other two Haylen lights I installed near my gate have left my neighbors in awe. This has proven to be a fantastic investment that has brought me much joy.
June 25, 2024
Reply from MOD LIGHTING
Hi Andre,
Thank you so much for your wonderful feedback! We're so happy to hear that the Haylen and Haylen RGB lights have transformed your space and elevated the appearance of your game room. With an unwavering commitment to craftsmanship and innovation, we strive to curate a collection of unique lighting designs that redefine aesthetics and evoke a sense of wonder.
It's fantastic to know that your neighbors are impressed with the lights near your gate as well. We're delighted that this investment has brought you joy, and we appreciate you sharing your positive experience with us!
If you need any further assistance or have any questions, please don't hesitate to reach out.
- Team MOD
Perfect wall sconces!
The wall sconces we ordered are perfect for our patio. They provides great lighting and adds a modern touch. Th installation was easy and we received great service throughout.
July 31, 2024
Reply from MOD LIGHTING
Hi Lindy,
Thank you so much for your kind feedback! We're so glad that the wall sconces are a perfect fit for your patio and that you found the lighting and modern design to your liking. We pride ourselves in creating pieces that exude modernity, elegance, and timelessness. With an unwavering commitment to craftsmanship and innovation, we strive to curate a collection of unique lighting designs that redefine aesthetics and evoke a sense of wonder.
It's great to know the installation was easy and that you received excellent service from our team.
We appreciate your support and look forward to serving you again in the future.
- Team MOD
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