Moddress Reviews 

I was beyond excited when I ordered my prom dress only to get a cheap looking dress that looked nothing like the picture and didn't fit. I payed a lot of money for that dress and also a lot of shipping costs- but after a lot of fighting and the help of PayPal I was able to send that dress back and get a refund. (For shipping of over 50$). I sent it to China- not the UK.

I and 4 of my friends ordered bridesmaid dresses through moddress in June 2018 for my friend's wedding. These dresses were a custom-build dress made specifically to our measurements, however when I received the dress it was literally falling off me, and the bra inserts were stiff and lay awkwardly in the dress. My other friends' dresses also did not fit correctly, and required major tailoring for us to wear them to my friend's wedding. When I emailed moddress, they said they cannot refund me because I had to have let them know there was an issue within 5 days of my purchase...which was impossible because the dress wasn't yet made, let alone shipped to me. They then offered me a $50 refund--not even 50% of what I paid for this dress. However, it is now November 2018, and despite numerous emails from myself the company refuses to answer my emails and has not sent my refund. I would not recommend this company to anyone, due to its lack of professionalism, communication, and dress quality.

I was so excited to order this dress for my wedding. I asked a friend to take and re-take my exact measurements down to the 1/4". I sent them in and confirmed the length with a representative, Janet. It was only after I ordered started emailing with Janet and saw Chinese characters all over it that I realized the store is based in China, not the U.K. Deceiving, but not a big deal inherently. But when I received the dress a month later, I discovered three immediate, major problems with it: instead of 1" below the knee, as we confirmed, it comes almost down to the floor (that's already a $200 alteration fee for a $180 dress). 2. The bra cups are completely visible through the lace. 3. The zipper was cheap and got stuck on the thick layers of fabric, and could only go past the waist seam with PLIERS. I took some time to think about what I wanted to do, and decided to pay to have it altered (a total of $320 for a $180 dress to hem, replace zipper, and replace bra cups). I contacted Janet and explained the situation, and she denied that the zipper was faulty and then merely referred me to the totally unreasonable return policy of contacting her within 2 days of receipt. I asked her to help pay for the alterations, especially because I gave my exact measurements and the sewing staff made all the errors. No response. So in return for my immense frustration, she and her company get this review. I am so irritated. Also, the fabric does not feel amazing, as the other reviewer mentioned. It is cheap.

UPDATE: After some back and forth, Janet agreed to have her staff do the alterations for free, but I chose to continue working with a tailor that I trust instead. I thanked her for her offer and told her I would update my review accordingly. I would like to point out, however, that I posted the same review as above on the company website, and it was deleted immediately.

The only bad thing about moddress, is that they took 1 month to deliver my dress even though moddress told me about the issue first.However when i got it , i loved everything about it. The quality of the material is great and it fits great as well, i will order with them again, now that i know how long it takes to get beautiful clothing. Thanks moddress!! One happy customer.