Modern Doors LtdReviews 

Reply from Modern Doors Ltd

Updated Apr 12, 2026

Dear Sir, we have not provided you with a service to begin with. We don't take products off the online catalogue, when it's temporarily out of stock. If you were to order an out of stock product, you'd be given several options - wait, cancel or swap to a nearest product. You have left a message, asking for a call back and when we did, you were aggressive and abusive towards a staff member who informed you about the product being temporarily out of stock. This now follows in abusive reviews left in various places online. It's simply wrong and unfair to do. We have therefore reported this review as inappropriate. Reviews are for legitimate customer's opinions not for personal vendetta against staff members.

Reply from Modern Doors Ltd

Nov 23, 2023

Sadly this review is untrue and misleading. The additional door has been purchased a year later and has a slightly different shade of oak to the doors from the original batch. It's no secret timber has a natural colour and grain variation and it's advised to purchase all doors from the same batch/at the same time to avoid these differences. There is nothing substandard about the door, nor there are any quality issues/faults. Nevertheless, the door has been accepted and refunded in full and restocking charges have been waived as a goodwill gesture, however 3rd party courier delivery/collection charges are non refundable in event of returning a non-faulty product. We have also provided a full explanation and an apology for any inconvenience caused during our extensive email correspondence. Please also note, all timber products, not only doors, are subject to natural colour and grain variation and it's not a defect. All our oak veneered doors are manufactured from A Grade American White Oak veneer with no knots or imperfections, however colour matching, especially between different batches cannot be guaranteed.

Reply from Modern Doors Ltd

Updated Apr 25, 2023

Dear Richard,

Please accept our apologies for the issues you have experienced with your order.
Firstly, we have checked our records and unfortunately your email of the 11th April landed in our sales spam folder and therefore hasn’t been seen until now. Due to the number of correspondence we receive daily, it is difficult to find legitimate correspondence in our spam folder. However, again I’d like to apologise for failing to spot it.
Secondly, we don’t use Trustpilot to gather reviews but other online platforms and our review profiles can be easily found online. We do not use fake reviews or force customers to leave their reviews after purchase to ramp up the number of reviews. You will only find genuine customer reviews on our review platforms and they are overwhelmingly positive.
Most importantly, regarding the problems you are reporting, we cannot accept claims related to damages/discrepancies after such a long period of time (nearly 3 months after delivery which occurred on 19/01/2023 ). All our paperwork, including the delivery note you have to sign when receiving goods, clearly state to check the goods and report any obvious damages/discrepancies within 72h from delivery. The paperwork related to this order has been signed as "goods received in good condition". Mistakes or delivery damages can happen occasionally, however we need to be informed immediately to be able to resolve them. All goods are insured and as long as customers report any problems with their order within 72h, they are resolved immediately with no questions asked, even after the delivery note has been signed as "received in good condition".
Finally, we certainly cannot accept claims related to deliveries (discrepancies/damages) once the goods have been used i.e. installed or finished. Only claims under a guarantee, such as manufacturing faults, can be accepted after the goods have been installed.

Reply from Modern Doors Ltd

Oct 13, 2022

Thank you Bijesh. Your kind words are greatly appreciated!

Reply from Modern Doors Ltd

Dec 23, 2021

Thank you very much for your kind words and taking the time to share your opinion. It's greatly appreciated. We look forward to working with you again on your next project.