Modern Carpet One Floor & Home Reviews 

19
TrustScore 4.5 out of 5

4.6

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4.6

Excellent

TrustScore 4.5 out of 5

19 reviews

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4.6

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(19)

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Rated 5 out of 5 stars

VIP treatment

VIP treatment. Customer service was first rate from beginning to end — had the most luxurious carpet installed and everything was perfect. I cannot say enough about how wonderful I was treated by the owners and the installers. JoJo

November 3, 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional Service!!! Not often these days do you find a team…

Not often these days do you find a team or company willing to go the extra mile on service but Pantea Amani (store manager) & her team really perform! I had a very unusual sisal carpet request for special cutting & sizing and they made sure it was done perfectly in the same day! Very competent, friendly, professional, proactive, service...will definitely recommend them for any carpet/flooring needs!

September 3, 2020
Unprompted review
Rated 5 out of 5 stars

Modern Carpet One did an excellent job…

Modern Carpet One did an excellent job removing and replacing our old kitchen linoleum floor with
12 X 24 porcelain tiles. Modern Carpet One also did a superb job, satisfying our concern, aligning the height of the new tiles to the existing hardwood floors in adjacent rooms. This upgrade from linoleum to porcelain tile increased the beauty and warmth of our home. We recommend using Modern Carpet One.

December 1, 2018
Unprompted review
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Reply from Modern Carpet One Floor & Home

Thank you for the 5-star review and recommendation, Venida! We hope you continue to enjoy your new porcelain tile for many years to come.

Rated 5 out of 5 stars

My experience with Modern Carpet has been fantastic!

My experience with Modern Carpet has been flawless. Everything handled in a very professional manner, from the sales to the installation. Nothing less than a 5 star rating would do!

January 26, 2018
Unprompted review
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Reply from Modern Carpet One Floor & Home

Thank you so much, Rufus, for the kind words! I am glad you had a good experience with us and look forward to helping you with your future flooring needs.
Frank

Rated 5 out of 5 stars

Modern Carpet Annapolis

I went to Modern Carpet One in Annapolis for ceramic tile for my kitchen. They had great selection and Pantea the sales girl was very knowledgeable and gave me great ideas for the color. The installers were very professional. I love my kitchen. I give them 5 star.

October 18, 2017
Unprompted review
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Reply from Modern Carpet One Floor & Home

Lisa,

Thank you so much for your kind words and taking the time to write this! We take customer service very seriously and we are glad to know that you are happy with your kitchen tile!

Rated 4 out of 5 stars

I did not have a good experience

Edited-10/22- The owner of the store reached out to me and rectified the situation to my satisfaction. He deal with my issue and sincerely wanted it to be righted which he tried to the best of his ability. I will shop there again.

Original review- I did not have a good experience. DON'T pay in full until they deliver the rug. The high end carpet store I usually get my wool rugs through in Baltimore closed up shop so I had limited choices of who to deal with. Tough to get sales people's attention in the store. The staff doesn't know their selection that well (I asked for wool, what I bought was a wool blend, the only reason I knew was I called the manufacturer after the fact and they told me). I ended up dealing with the owner. He said he would do his best to get me the rug by a certain date (we had a large party planned Sept 16) and he did deliver it (Sept 12) but when they laid it out you could see where the rug was seamed, the pattern didn't match up. This was a large (23x16) expensive rug (I don't even want to admit what I spent on it). I couldn't believe it was made so poorly. The owner sent someone to pick it up the following week (Sept 28) and it's due to be delivered today Oct 4. I'm praying that it looks good otherwise, it's going back. This has been a painful process and I will not be doing business with them in the future. Such a shame since this is the local business but I'll have to travel to Baltimore or DC to avoid such unprofessional work in the future.

October 4, 2017
Unprompted review
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Reply from Modern Carpet One Floor & Home

Lisa,

First, we would like to say we apologize for any inconvenience we caused you and would like to make things right! We take pride in our customer service and we are looking to constantly make ourselves better. Please give us a call when you get the chance so we can go over your concerns!

Rated 5 out of 5 stars

Great service

Great service! Very happy with the installation. Professional and helpful.

April 27, 2017
Unprompted review
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Reply from Modern Carpet One Floor & Home

Emma,

It's great to hear from you! Thank you for the positive feedback!

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. I highly recommend them.

March 30, 2017
Unprompted review
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Reply from Modern Carpet One Floor & Home

We appreciate the great feedback, Leigh. We hope you enjoy your new floors!

Rated 5 out of 5 stars

Highly Recommend Modern Carpet One

I have used Modern Carpet one on several occasions. Love working with Frank, he is very knowledgably and helped me choose the perfect floors every time.

February 28, 2017
Unprompted review
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Reply from Modern Carpet One Floor & Home

Dolores,

Thank you! It has always been a pleasure working with you! I truly appreciate that you continue to make our store your go-to!

Rated 5 out of 5 stars

Completely satisfied

I am so satisfied with my new hardwood floors and beautiful rug. The owner is very helpful and knows exactly what to recommend. It took longer to finish than we expected but worth waiting for.

February 24, 2017
Unprompted review
Modern Carpet One Floor & Home logo

Reply from Modern Carpet One Floor & Home

Lois,

We hope you continue to love your hardwood floors and new rug! We appreciate you taking the time to review our store, and please let us know if you need anything else!

Rated 5 out of 5 stars

MODERN CARPET ONE THE EXCELLENCE IN AL ASPECTS

I can humbly say that our house is a mini modern carpet store.Over several years till now we have used them on upgrading everything in our house.
starting by the kitchen and family room with wood flooring ,to the bedrooms with a superb quality of carpet ,the foyer and guest bathroom with ceramic tiles, the kids bathroom with a beautiful look alike marble laminate and finally our porch with the wonderful Italian outdoor ceramic.All jobs were done with great expertise and professionalism of the installers.the quality was beyond our imagination,The prices were very reasonable considering the high quality of the material used all over our house.They were very punctual and clean.we recommend blindly to use modern carpet one for all your house.Great company and great variety.

February 20, 2017
Unprompted review
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Reply from Modern Carpet One Floor & Home

Bobby,

It has always been a pleasure working with you! Your home has certainly become the mini modern carpet one store! We appreciate your business over the years and your kind words. We hope to continue to do business with you in the future!

Rated 5 out of 5 stars

5 stars

Great service, professional installation, quality carpet. Would not hesitate to use them again.

February 3, 2017
Unprompted review
Modern Carpet One Floor & Home logo

Reply from Modern Carpet One Floor & Home

Thank you for the kind words and taking the time to review our store! We hope you enjoy your new floor!

Rated 5 out of 5 stars

Very happy!

We are very happy with our flooring purchase and the timely installation. I would recommend Modern Carpet One & Home to all my friends.

February 3, 2017
Unprompted review
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Reply from Modern Carpet One Floor & Home

Thanks for taking the time to leave us such a wonderful review. We appreciate the recommendation and hope we can work with you again in the future!

Rated 5 out of 5 stars

PERFECTION

Modern Carpet One Floor and Home met all my expectations. From consulting to installation, even the customer service was at the top of listening to my expectations. They visioned what I wanted and met standards to what I had to say and brought everything I demanded to the table. I am very hard to satisfy but this company went above and beyond to meet my standards. Def recommended and truly meets the requirements!

December 8, 2016
Unprompted review
Modern Carpet One Floor & Home logo

Reply from Modern Carpet One Floor & Home

Hi Nahida, thank you so much for taking the time to leave us a review. We are happy to hear that we were able to find you the perfect floor for your home! We appreciate all the positive feedback and thank you for recommending us!

Rated 5 out of 5 stars

Excellent Work!

Thanks for the great work that you guys do!

August 8, 2016
Unprompted review
Modern Carpet One Floor & Home logo

Reply from Modern Carpet One Floor & Home

Thanks for the 5 stars, James! We enjoyed working with you and we hope to do so again in the future!

Rated 5 out of 5 stars

Amazing service, amazing job.

Modern Carpet did an amazing job replacing my living room and dining room hardwood floors and kitchen tile. Very customer service oriented, very professional. Couldn't be happier with the end result.

August 8, 2016
Unprompted review
Modern Carpet One Floor & Home logo

Reply from Modern Carpet One Floor & Home

Hi Bill, Thank you so much for this great review! We are thrilled to hear that our team did an excellent job in providing great customer service and that you are enjoying your new flooring. We look forward to working with you again in the future!

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