Delighted with the Onix stove. Independent installer remarked on the good quality. It was perfectly packaged and as a bonus the delivery driver was extremely friendly and helpful. A great experience a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought an opal lux multiburner off them in November 2025 and paid a lot of money for it, and in February we noticed the rope around the glass kept coming out. Then we noticed the glass was moving an... See more
Bought an Omega multi fuel burning stove from this company on Monday this week. We are now Thursday, it was delivered yesterday without hitch and although the instructions are somewhat vague I am h... See more
Terrible experience, they sell you a stove, which isn’t fit for purpose, then don’t want to know when it won’t perform. Our stove has cracked 10 months after fitting, apparently it’s been over fired!!... See more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
expect damage.
Ordered a stove for £850 which was delivered on time. Upon opening the packaging I saw that it had a dent on the top of the metal plate. A call to the company followed and I was told, it is expected with these as they are industrial design. I asked for a replacement and was told the stove would be collected but I couldn’t have a replacement as that will probably be damaged too! Bought an Undamaged one from another company...
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








