Amazing company to deal with with exceptional staff.. the lovely Neive was so professional sorting out my order,keeping in touch with tracking numbers to assure me my products were "on the way" 5 sta... See more
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Absolutely Amazing company who know how to look after their customers . Had a little issue with my delivery / product . Jimaima Cataki ( 10/10 customer service ) Emailed me back promptly and explain... See more
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Cant speak for others. I was skeptical reading 1star reviews about not receiving the items and delaying for weeks. Ordered yesterday and received today. Happy with the product and quality is good. Gla... See more
Company replied
Bought the rear taxi plate bracket from this company only fixed on for a few months coming from East Midlands airport completely snapped off and lost my taxi plate so my advice don’t buy this product... See more
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Company details
Written by the company
MOGO UK has been providing Hackney Carriage and Private Hire Licensing Products as well as Personal Licences and other licensing equipment and consumables to Local Authorities and Taxi drivers for over 25 years and is one of the leading suppliers in the UK. MOGO UK is committed to providing both quality products and exceptional customer service to fully satisfy our customer's requirements. We conduct our business in an ethical manner enhancing a strong and close business relationship between ourselves, our customers and suppliers. We aim to meet or exceed customer requirements whilst continually improving the operation of our organisation at all levels. The MOGO ethos is to deliver quality products that provides a Licensing solution to Local Authorities and enhances the safety of the travelling public. Please also look at our new improved online shop which is aimed at providing a full list of fitting and display products and consumables specifically for Taxi drivers.
Contact info
9 Springlakes Trading Estate, Deadbrook Lane, GU12 4UH, Aldershot, United Kingdom
- 01509 219633
- sales@mogo.co.uk
- www.mogo.co.uk
4.0
Great
162 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Reply from Mogo
Hi Avtar,
Thank you very much for taking the time to leave us this review!
We're very pleased to hear that you were happy with the product you received and that we met your expectations with quality and speed!
Best regards,
Team MOGO
Reply from Mogo
Hi Steven,
Thank you for taking the time to leave us this review of your MOGO order. We're glad to hear that the product met your expectations and was easy to install on your vehicle!
Best regards,
Team MOGO
Worst customer service I requested…
Worst customer service I requested refund and to return the item but they’re ignoring my email
July 7, 2025
Reply from Mogo
Hi Abdul,
We’re disappointed to see such an unjust and dramatic 1-star review, especially considering the situation. Your email was sent over the weekend, and as clearly stated on our website and contact pages, we are not open on Saturdays or Sundays!
We take customer service seriously and would never ignore a genuine query. Had you waited until our next working day (Monday), you would have received a timely response as always.
We are more than happy to either exchange or refund the item – no issue at all – and had you given us the opportunity to respond during business hours, this could have been resolved without frustration on either side.
We ask that you reconsider this review, as it does not fairly reflect our service or willingness to help.
Reply from Mogo
Hi Ahmad,
We’re genuinely disappointed to receive this review, and are unsure why you felt the need to give us 1 star, as we take customer service very seriously and believe that our team did everything possible to assist you at the time.
When you reported a missing delivery, we promptly investigated and were able to provide tracking and a proof of delivery photo. Our team advised you to check with neighbours in case Royal Mail had left it nearby as that is common when customers are not in to receive their orders.
We also clearly stated that if the parcel couldn’t be located, to not hesitate to contact us again so we could help resolve the issue. As we never heard back, we reasonably assumed the parcel had been found.
If this isn’t the case, we’re still happy to assist—please get in touch so we can look into it further.
Best regards,
Team MOGO
Item arrived quickly but not as sticky…
Item arrived quickly but not as sticky as advertised
July 1, 2025
Reply from Mogo
Hi Nathan,
Thanks for your feedback, and we’re really sorry to hear the product didn’t meet expectations. While we’re glad it arrived quickly, we understand the importance of it performing as advertised.
The adhesive is designed for clean, smooth glass surfaces — but if it’s not sticking as it should, we’d be happy to help troubleshoot or offer a refund or replacement.
Please get in touch with our support team and we’ll get this resolved for you.
Best regards,
Team MOGO
Reply from Mogo
Hi John,
Thank you for taking the time to leave us this great 5 star review on the products and services you received from our team!
Many thanks
MOGO UK Team
£20 for plastic holder rubbish
£20 for plastic holder rubbish, £5.80 for a plastic window mount which don't stick
June 5, 2025
Reply from Mogo
Hi Matthew,
We’re really sorry to hear you’re disappointed with your purchase. We always aim to provide quality products at fair value, so it’s frustrating to hear the window mount didn’t stick as expected.
Adhesion issues can sometimes be caused by surface conditions, but regardless, we want to make it right.
Please reach out to our customer service team — we’d be happy to arrange a return or refund.
Thanks for your feedback,
Team MOGO
Reply from Mogo
Hi William,
Thank you very much for taking the tie to leave us this review. We're very pleased to hear that you were happy with the service you received from our team.
Many thanks
MOGO UK Team
Reply from Mogo
Hi Darren,
Thank you for taking the time to leave us this review on your MOGO order! We are very pleased to hear that you were happy with the speed of delivery and the quality of the product you received.
Please don't hesitate to reach out if we can assist you with anything.
Many thanks
MOGO UK Team
Very happy with my product and also…
Very happy with my product and also very fast delivery
May 9, 2025
Reply from Mogo
Thank you very much for your kind words on the product you received from us! It's great to know that it arrived with you in good time and that you were happy with the items received!
Please don't hesitate to reach out if we can assist you further.
Many thanks
MOGO UK Team
Reply from Mogo
Hi Tariq
Thank you for your kind words, we're very pleased to hear that you were pleased with the service and delivery.
Please don't hesitate to reach out if we can assist you with anything.
Many thanks
MOGO UK Team
Reply from Mogo
Hi Gill
Thank you for taking the time to leave us this five star review! We're very pleased to know that you were pleased with the speed of delivery!
Please don't hesitate to reach out if we can assist you.
Many thanks
MOGO UK Team
Reply from Mogo
Hi Mick
Thank you for leaving us this great 5 star review! We're really pleased to hear that the products you ordered from us were as expected and arrived quickly.
Please don't hesitate to reach out if you need anything else.
Many thanks
MOGO UK Team
Ordered what I needed delivered quickly…
Ordered what I needed delivered quickly also fit perfect
March 21, 2025
Reply from Mogo
Hi Neil,
Thank you for taking the time to leave us this 5 star review! It's great to hear that the product you received was perfect for what you needed and that it arrived in good time!
Please don't hesitate to reach out if you need anything else.
Many thanks
MOGO UK Team
Top quality bracket i brought 1 of…
Top quality bracket i brought 1 of these brackets for my Birmingham private hire vehicle licence rear brackets and it's lasted 15 years so I brought another one 5 * quality definitely recommend to anyone who needs a bracket
March 20, 2025
Reply from Mogo
Hi Jason
Thank you for your kind words and for taking the time to leave us this great 5 star review. We're thrilled to hear that your last bracket lasted you so well that you came back for another!
We really appreciate your continued support! Please don't hesitate to reach out if we can assist you with anything.
Many thanks
MOGO UK Team
Just received my impact driver
Just received my impact driver. Seems ok but obviously not a genuine Makita. Will have to see how we go with it.
March 18, 2025
Efficient delivery and processed order
Efficient delivery and processed order. Well happy
February 19, 2025
Reply from Mogo
Thank you very much for the kind review on the items you ordered from us. It's wonderful to hear that you were pleased with the speed in which your order was processed and delivered!
Please don't hesitate to reach out if we can assist you with anything.
Many thanks
MOGO UK Team
very good i really like it
February 19, 2025
Reply from Mogo
Hi Kamrul,
Thank you very much for the 5 star review. We're very pleased to hear that you are happy with the product you received from us and that it is meeting your expectations.
Please don't hesitate to reach out if we can assist you with anything.
Many thanks
MOGO UK Team
Terrible service.
I placed my order and paid foe express delivery. 2/3 working days. 5 days later and my order has still not arrived. I have sent emails to find out why and am just being ignored.
March 2, 2025
Reply from Mogo
Hi Chris
We are sorry to hear you haven't received your order. You placed your order on the 2nd of March (Sunday). Your order was dispatched on Monday the 3rd of march (faster than our stated delivery time). You then emailed us on the 5th of March advising you hadn't received your order. We did reply to you within the hour (email below).
We have just checked the delivery now and it appears that you didn't put a house number on your address details, only the street name.
If you had replied to our email we could have resolved this for you. We would appreciate it if you removed this 1 star review as the delay to your order was in fact caused by yourself.
That said, we are still happy to assist in getting this order to you as soon as possible. Please let us know how you'd like to proceed.
Below is the original email we sent:
Thank you for your email.
I can only apologise for the delay. Your order was sent out on the 03/03. However, there has been a delay in the shipment and its currently in the local depot.
FedEx tracking number is 445178376742. You can always check the updates of the delivery in the FedEx website.
Please do not hesitate to contact us if there is anything else. Thank you.
Great service: fast and helpful.
Super fast service and when I made a mistake on my order, I phoned them up and Ellie is sales could not have been more helpful. Nice to deal with a company with real people on the phones (not AI or off-shored somewhere that’s never heard of your hometown).
February 24, 2025
Reply from Mogo
Thank you for your kind words! We're delighted to hear that Ellie was able to assist you and that you appreciated our fast and personal service. We’ll be sure to pass your feedback on to her. If you ever need anything else, don't hesitate to reach out!
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