MOHD - Mollura Home Design Reviews 

I received my dinnerware items in good order, shipped from Italy to Singapore, no breakages or scratches. Item were packed very well. Roberto was very helpful with the discount code and order placements.

I ordered chest of drawers from Mohd, but I got the item with several factory mistakes. I contacted their customer service and the problem was solved very easy and quickly. I will get complitelly new item.
You just have to take photos of unpacked item where they can see the box from outside together with factory mistakes from on the item.
Great thanx to Silviana and her effort in solving this matter. i will definitelly buy at Mohd again.

**SECOND UPDATE**
The Mohd team ended up delivering a very high quality item - took a little longer than expected, but after a few initial difficulties with the order, it worked out in the end.

I ended up ordering more items from them and will again, in the future.

**UPDATE and increase in rating from 1 star to 2** within a couple of hours of posting the original review, two helpful Mohd team members contacted me. I can now access the online portal (the wrong link had been sent previously, and I was consistently being told that the issue was on my side).

I am now able to see more information on my order. I will update this review further when the item is delivered. I do very much appreciate the quick outreach, however, it should not have taken me posting a review to address a simple issue. Stay tuned****

I had very high hopes for the team at Mohd, but I feel compelled to write this review to warn potential customers—especially anyone considering a high-value order.

I ordered an Astep pendant lamp and the process was a mess from the start. First, I was quoted an incorrect price. Then, despite multiple calls and speaking with several staff members, my order was not actually placed. After weeks of chasing and many phone calls, I finally managed to place the order.

At that point, I was told that all details,including delivery information, would be provided “asap.” The website indicated the item would be available in 10–12 days. No information ever arrived. When I followed up, I was told this was an “IT issue” on my side and that I should be able to see everything through their customer platform. I repeatedly tried to access the platform and could not, and many of my emails were ignored or did not address my queries.

Each time I called, I was told someone would follow up by email with further details, yet that follow-up never came.

The overall lack of accountability was shocking, and the customer service attitude was poor. In particular, Martina was openly antagonistic, despite the fact that I placed the order on 27 January and by 10 February I had still received no information on its status or when to expect delivery.

If you’re considering placing a high-value order, think twice. This was an exhausting, time-consuming experience with very little ownership from the company.

PS - I still have not received my order.

Order made early November and not delivered yet! Even better some items will not be available for shipping before end of April - 6 months for a chair! event the other "custom made" items were available before... Had to buy temporary furniture because of this outstanding delay, available furniture cannot be shipped in 2 shipments... I have no words

Great customer service! Response took some time due to the Christmas and New Year break but communication was clear and my issue was solved very well.

This was my first time ordering from them, and everything went smoothly. I ordered 6 Vipp chairs and received them exactly as planned.
Throughout the process, I was in close contact with Silviana, who always responded quickly and helpfully to my emails.
The items arrived in perfect condition, and overall I’m very happy with the experience.

I ordered 6 chairs from MOHD, and one was defective and with scratches. I contacted them and found a solution to send me a new chair with no cost. Amazing company I would buy again. Thank you Silviana

I ordered on this website 2 kartell products. One of them had a problem during the transport and was damaged. I had some great support from the client service (Marilena) who was very responsive and arranged a solution quickly. I am very happy with my experience.
The mohd website has a large choice of products of designers and their prices are competitive.

Can't get in touch with a human for customer support. All I get are responses from their AI agent, and when I'm escalated, I get nothing. I've reached out to them twice via email, and once a day via the chat agent for three days straight.

The main complaint is the unexpected delivery fees. I also want to return a product, but I doubt they'll even get back to me, so I guess this is the outcome they're hoping for.

DELIVERY UPDATE !
Within 24 hours after writing my Trustpilot review a very helpful person from MOHD Customer Service telephoned me to say he would investigate my delayed order. The next day I received an email saying our missing stools would be delivered as soon as possible. The following week our missing items were delivered !
Thank you for your help.

Poor delivery times and missing items.

My delivery finally arrived after several delays but of the 11 items I had ordered - 4 kitchen stools were not delivered with my order. I contacted Mohd customer service to confirm the missing items but 2 weeks have now past and I have had just one email reply, This email was to say they were "looking into where the stools were" but have had no reply since. I have sent several emails which have had no reply at all ! Very frustrated !

Very attentive and helpful , promptly answered emails , overall excellent customer service . Would highly recommend this company !

I ordered a set of wall shelves which when they arrived each had chips to the paint. This was obviously frustrating but looking at other reviews here doesn't seem to be uncommon at Mohd, perhaps they need to improve their quality control before sending out defective items?

On the plus side, customer service has been helpful and have resolved the issue by sending me a replacement shelf. Time will tell whether it will be in good condition or not... But the 4 stars is purely for the customer service and their willingness to resolve the issue.

Very disappointed. The listing said the item I wanted would be 4-5 weeks delivery. I purchased on line, and the confirmation estimated delivery at 8-10 weeks. At 7 weeks I was notified my purchase is in the warehouse and they will ship as soon as I pay. I sent a request for a link to pay by credit card and got no reponse. I have been writing for a week and -- nothing! So frustrating. Terrible customer service. And who knows when I will get the item.

Very poor communication from this company, they might produce high quality furnitures but the customer service is really bad. It is also impossible to speak with them.

This was my first experience ordering from Mohd. The managers respond very quickly. We ordered a custom-sized carpet, and everything arrived in perfect quality and size. The service, delivery, and customs clearance were all fast, professional, and stress-free. I highly recommend this company!

Update: I have received my furniture after more than 2 months wait. No broken articles despite what other people have stated, the packaging was very solid. The customer service team was helpful on the phone, but only after I posted the below review initially. I still think they require improvement both on reply and on timing estimates.

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Have repeatedly contacted Mohd for an estimate of when my items will be shipped since placing my order in November. It has been over a month since the estimated delivery time and I still have no concrete answer when they will be sent and the customer support team only answers via email and with no actual details just continuous generic emails of "they will arrive within a few days" or "we are busy after the holiday period". I would not recommend whatsoever this company, save your peace of mind.

I had a great experience with MOHD from start to finish. My original order was delivered on time and in perfect condition, with absolutely no issues.

After delivery, I realised I wanted a different version of the product. Even though this involved a return outside the standard timeframe and a large, oversized item, the customer support I received was exceptional. Marilena from MOHD was incredibly helpful, professional, and supportive throughout the entire process.

She guided me step by step, explained everything clearly, and made what could have been a complicated situation feel smooth and stress-free. I was able to return my initial order and reorder the correct version with zero hassle, which is a level of customer care you rarely experience these days.

Overall, MOHD showed great flexibility, transparency, and genuine care for the customer. I would not hesitate to order from them again and highly recommend them.

Ordered crockery and several pieces were broken. Packaging needed to be better, also should have stated clearly on outside of the box that the contents were fragile!! No fragile on the box at all.
Contacted the company and Marilena has been dealing with this for me. A big thank you Marilena for your help. Replacement shipped and waiting for delivery.

-We ordered a handful of expensive items from Mohd and were promised delivery dates.
-The items are now well over a month delayed in shipping to our client.
-We have repeatedly contacted Mohd customer service and they continue to say that the items are going to ship in 14 days.
-Mohd is unable to give exact dates or share shipping tracking information.

-Additionally as we are getting ready to pay the balance invoice we see that Mohd has ordered the incorrect Haller desk size.
-We are now several months into the order. This makes us look incredibly unprofessional to our clients.
-There are other items on the order and we cannot get a confirmed date on when they will ship.
-We have spent an incredible amount of time tracking and following up on our order.
-We regret ordering from Mohd. I would not recommend this company.

Dont recommend to buy anything from this shop. Item ordered November 14 2025 and still didnt even arrived at their warehouse. Im afraid I just lost my money. Very dissapointed. R